Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.38

4.4 Rating 10,071 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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4.4

Based on 10,071 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Excellent service as usual”

Helpful Report

Posted 2 years ago

“The car park has been moved, but sat nav alterations not publicised; signage is inadequate; it is a long, uphill walk to the terminal; the barrier did not open to let me out, and the first person to answer the intercom did nothing other than to say that I had to pay a further fee( I was within my pre-paid booking.) Only when I called back, and spoke to another member of staff, and quoted my booking reference, was the barrier raised to let me out.”

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Posted 2 years ago

“Efficient and convenient.”

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Posted 2 years ago

“Smooth transaction. very easy to do and convenient location”

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Posted 2 years ago

“Everthing on previous trips has gone well but the last time not so i booked parking at Heatrow from 1am arrived at 1.30am only to find the desk closed and no one there.I rang a number that I eventually found on an an email to be told the desk will not open before 3am. I do think that the booking programe should be sophisticated enough to prevent people booking too earlier a time. When somene did eventually turn up at 2.55am he was obsessed with the fact my entrance ticket said 1.30am well I had been there for 1and a half hours so what did he expect other than that things were fine.”

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Posted 2 years ago

“Everything went smoothly. Always use this service as have never had any issues.”

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Posted 2 years ago

“Great service, dead easy to book, drop off and pick up were very fast! Definitely will use again!”

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Posted 2 years ago

“Took a while to find a space, and the hotel itself is very dated. The staff were very friendly and helpful, and we would probably use this hotel and parking again if needed.”

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Posted 2 years ago

“Great friendly service and very easy to drop off and collect. Bus drivers were absolutely delightful!”

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Posted 2 years ago

“Meet greet brilliant, very convenient easy to use and helpful friendly staff.”

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Posted 2 years ago

“Best parking option at East Midlands. Will definitely use this again.”

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Posted 2 years ago

“The room was well appointed and the bed comfortable. Because we didn’t have an early flight to catch, having flown in about 22.30, breakfast was a welcome addition.”

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Posted 2 years ago

“No problem with the parking but think it would be good for edinburgh prem air to notify customers that they have been upgraded to car park 2 before arrival, to save time arriving at car park 1 gates only to be told then. Then on return the ticket did not work to raise barrier. What has happened to registration recognising or was the upgrading records not updated? Car parking and pick ups all fine.”

Helpful Report

Posted 2 years ago

“Easy to get to.. only issue was that the car park was full and had to park in additional car parking that has been created. When we returned to collect it had bird poo unfortunately.”

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Posted 2 years ago

“Everything went well except First it was a bit confusing where to find my car and then there was a long wait on the barrier opening which is quite annoying at 3am easier to use long stay at least I know where my car is and no problem with barrier.”

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Posted 2 years ago

“Maple parking very efficient for T3.”

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Posted 2 years ago

“No problem parking or collecting keys on return. Bus was quick and easy. Car had a small scratch on door when we returned which was a bit annoying but down to poor drivers getting in/out their car I guess?”

Helpful Report

Posted 2 years ago

“Good value for money however was not able to contact customer service out of hours. Very limited customer service hours and was not able to extend parking stay. Would be charged standard daily charge.”

Helpful Report

Posted 2 years ago

“We usually have a great experience with parking at T5 but our plane was slightly late back and we ran to the bus stop and arrived at 23.50 to see a sign saying the last bus left at 11.45 pm. We then took a taxi at great expense to find a bus pulling on as we arrived. When I enquired I was told the last bus was at midnight. I said the sign said 11.45 - the man said that’s at terminal 2 so it’s midnight at Terminal 5. Why on earth doesn’t it say that on the sign at Terminal 5? We had tried to phone the phone number given 5 times whilst on the plane waiting for a gate and in the airport but it wasn’t answered except for saying don’t leave a message -what’s the point of the “on call” number? This is a shame as we have previously been very happy with the service”

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Posted 2 years ago

“Easy to book, straightforward booking and car parking. Recommend APH”

Helpful Report

Posted 2 years ago

Holiday Extras is rated 4.4 based on 10,071 reviews