Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,921 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,921 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried contacting Hokiday Extras regarding amending tbe time of the transfer collection and Holiday Extras offered no help whatsoever and just quoted their terms and conditions. Spoke the hotek recpetion and they were more than haopy to help and contactdd the local transfer company. Wont be using Holiday Extras again. Once they have your money they dont care.”

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Posted 5 months ago

“Very easy to use loads of parking places bus was regular and easy to enter and leave.”

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Posted 5 months ago

“I’m very disappointed with the way Holiday Extras dealt with my complaint. After discovering damage to my vehicle while it was parked at one of their partner sites (Airparks Luton), I reported it immediately. Unfortunately, Holiday Extras refused to take the issue seriously and simply referred me to their terms and conditions, without making any effort to investigate or offer support. As a customer, I expected at least a proper review of the incident and some level of accountability — not a generic response dismissing my concern. I won’t be booking through Holiday Extras again unless they take customer complaints more seriously in future.”

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Posted 5 months ago

“Very good hotel an service 👌”

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Posted 5 months ago

“Everything went perfectly. Really appreciated phone call to let us know he was waiting for us when we left. No problems at pick up.”

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Posted 5 months ago

“Good service and easy check in”

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Posted 5 months ago

“The parking process is so easy the booking online as well as the parking. Just 5 minutes walk to Stansted Terminal. Staff all really nice and helpful. I always book with them.”

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Posted 5 months ago

“The booking process is always so easy, & you can make amendments anytime. The carpark I used was spot on Ringway at Manchester great carpark with plenty of spaces”

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Posted 5 months ago

“Easy to book and use, close to departures.”

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Posted 5 months ago

“Quality service and great value.”

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Posted 5 months ago

“We have used HE for many years and find their service brilliant. We had flight change short notice on last trip and their customer service team when we spoke with them assisted brilliantly.”

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Posted 5 months ago

“Convenient location but again, barrier asked for payment in exit and so had to get out of car to query and get barrier raised. Almost always happens”

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Posted 5 months ago

“Great price for overnight stay and weeks parking. Ideal proximity to the airport with simple booking in and out process.”

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Posted 5 months ago

“Quick , easy and affordable”

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Posted 5 months ago

“Always easy to use.”

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Posted 5 months ago

“Very efficient valet parking arrangements at Birmingham. Highly recommended.”

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Posted 5 months ago

“All worked smoothly at the Blu car park Stansted no problems with automatic barriers”

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Posted 5 months ago

“I use Holidays extra’s regularly. The transfer vehicle was clean & on time, driver was happy well dressed & could speak English. He helped us with our bags & chatted to us on the journey. I have awarded a 5, because the last transfer with HE was an epic fail. This was much better. Sjx”

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Posted 6 months ago

“Couldn’t have got a closer hotel and long stay parking to the airport. Beds and rooms clean and comfy. Menu and choice of food in the bar was very disappointing. Although what we had was very nice and tasty.”

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Posted 6 months ago

“Everything from the directions to find it, to the reception, to the transfers was great. Especially coming back a bit tired!”

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Posted 6 months ago

Holiday Extras is rated 4.3 based on 8,921 reviews