The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,414 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.7

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When ordering something online be prepared for it to be the last day before arriving. I bought a shelf that was in a warehouse in the same state. It left there 1 day after ordering and went to another location close by. It sat there for 3 days before moving. Now the Birthday present for a friend is late.”

Helpful Report

Posted 6 years ago

“I purchased a washer and dryer in October. I came in to by the items due to a promotional letter I received that stated I could have the interest deferred with an amount over $1000. I made it a point to the clerk at the Home Depot in Naples on Airport Road that I wanted the deferred interest. Instead he gave a 10% discount however that is not what I wanted and I had stated that to him. I was worried about getting my washer to my home on a reasonable delivery date and did not pay attention to the final receipt, but I stated at least 3 times that I wanted the deferred interest. The clerk did not comply with the customer's request. the discount he gave was approximately $120. When looking at my December bill I am being charged just under $18 interest. That means in 7 short months the interest payment would exceed the discount. I was adamant that I wanted the deferred interest to the sales associate. He also kept the promotional letter stated he needed the letter for the final paperwork. I just caught the interest charge on this month's bill. I made my monthly payment but called and talked to an Amy on Team 5118. she stated that due to the 10% discount that there was nothing that she could do. I stated to her that I didn't care if the 10% discount amount was put back on my account, that I wanted the deferred interest. She stated that there was nothing she could do ... "this is no way at this point to do that". I told her to look at my account history, my charges are always with a deferred interest. I make a point of it in my purchases. I stated to her I have been a long time, over 20 years, a loyal customer that the this needed to be amended. Amy stated that she couldn't help with this at this point. I then stated to that if that is the case Home Depot would not be a store that I would continue to visit, although it is my favorite of all the stores. I stated to Amy that other stores are more local to me, but I make the 20 mile track, across town to the Home Depot, in Florida "snowbird" traffic. I am highly disappointed that Amy did not make more of a consideration in the matter. She did not extend the courtesy of asking a manger or trying to make some sort of consideration. I am also disappointed in the store clerks' effort to properly perform the simple duty requested of him, which is sadly his whole point of being a store "associate". I get these promotional letters all the time. Now I know they are just a joke, as the clerks do what they want with it, or maybe the clerk doesn't know how to run the register to perform this for the customer. In any event , I've been bamboozled and this feeling is raw, as I truly love Home Depot and visit the Naples store often in my flipping endeavors. I know where everything is and visit 2 to 3 times a week. I have been loyal to the brand, but I can see that it is only a one way relationship. At this point, Home Depot has lost a customer, and I will pay my bill in full and close my credit card accounts. I don't need to feel like a pawn in this situation.”

Helpful Report

Posted 6 years ago

“Received several death threats by the cashiers yesterday at the lake Havasu store. All started when I said no to Homedepot CC. One said she has friends that would hunt me down, they new my car. I threatened to call police twice after they refused to give my Debit Card back. The manager followed me out to my car and yelled he hoped a car would strike and kill me.”

Helpful Report

Posted 6 years ago

“I went to Home Depot's Pro Desk to get help with plans for a deck. All seemed fine but after the deck was built I had a ton of wood left over. Obviously the "PRO" messed up on the materials estimate. The problem is that when I returned the unused wood, it was after 90 days "it was a big deck" . They would only give me store credit. What a joke, don't trust them Home Depot pros and go to Lowe's!”

Helpful Report

Posted 6 years ago

“Horrible customer service! I was supposed to have a washer and dryer delivered today. I had the delivery scheduled between 1-5. They were supposed to call a half an hour beforehand. They called at 7:00 to let me know they weren’t going to be able to make it. Thanks because we took the day off of work! I will NEVER again purchase anything from this store!”

Helpful Report

Posted 6 years ago

“Shermam Texas store is deplorable worst management I have ever seen all areas of the store are understaffed and most employees are not helpful will not use this store for major purchases again Gainesville Texas store is exact opposite great customer service with knowledgeable employees pro desk is excellent will make all major purchases at this location. Have many rental units and use the financing and service of Homedepot often and the contrast between the two stores can only be because of management”

Helpful Report

Posted 6 years ago

“They have a bad customer service at home depot at Salem NH When you wanna pick up your online order”

Helpful Report

Posted 6 years ago

“I tried to reach someone in doors and windows department for 45 minutes no luck I do not recommend Home Depot doors and windows department to anyone thank you”

Helpful Report

Posted 6 years ago

“The ease of making my selection online with store pick up is outstanding. Associates are very good at processing and answering any questions. Product packaging is top quality. Incentives for shopping with the consumer credit card are worthwhile.”

Helpful Report

Posted 7 years ago

“Ordered a bunch of items online to pick up in store because I wanted to use Paypal. Everything was correct, and since everything was paid for, all it took was a signature and I was out of there. No wait at all.”

Helpful Report

Posted 7 years ago

“The kitchen designers were very accomodating, knowledgeable. The cabinets were great for the price however, the order process and subsequent manufacturers release and processing of the cabinet order was very unorganized. After ordering my cabinets, thinking that the order date was the final step, about a week later, the company called me and would not process order without talking to me and getting approval. We played phone tag for two days. (delaying cabinet making) and then after I gave approval, two other people called five days after that to get approval!!! Really stupid process and delayed my cabinet order by 8 days!! If just by chance they left messages on a wrong number, a customer could potentially not have their cabinets processed and not know it for God only knows when, Home depot dept would be notified. That cabinet maker was Kraftmaid. One cabinet had the wrong doors, and another was damaged. Always, always open cabinets up immediately and do not wait until you can install them, because damaged goods take at least four weeks to come”

Helpful Report

Posted 7 years ago

“I bought a extreme jack hammer from home depot, i didn't expect much as the tool was well below the cost of Makitas that i have bought in the past. Actually 25% of the cost! The tool in my opinion out worked the 35lb Makita. It has a full metal body so after extended use it did heat up. However for the cost i would recommend, home depot and the extreme jack hammer.”

Helpful Report

Posted 7 years ago

“Everithing it's ok and More cheap”

Helpful Report

Posted 7 years ago

“Best customer satisfaction”

Helpful Report

Posted 7 years ago

“An easy to use site that never lets you down!!”

Helpful Report

Posted 7 years ago

“Very good custamer service”

Helpful Report

Posted 7 years ago

“Good costumer service friendly staff and everything I needed was in stock”

Helpful Report

Posted 8 years ago

“Cheapest I could find on the internet”

Helpful Report

Posted 8 years ago

“Very good customer service with fast delivery to Finland”

Helpful Report

Posted 8 years ago

“Quick service, and very easy to use web page.”

Helpful Report

Posted 8 years ago

The Home Depot is rated 1.7 based on 1,414 reviews