The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,454 Reviews

15 %

of reviewers recommend The Home Depot

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1.6

Based on 1,454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told in the store during the purchase of the refrigerator that delivery could be after 5pm. The delivery truck showed up at 11:40 am. Called customer service and was told no delivery after 4. If my wife didn't love that refrigerator I would take time off and get my refund today. Now the refrigerator is on the truck the rest of the day. There's no way they can come back today. I am done with any type of major purpose. Unless I have to, I probably will never be in one of there stores again.”

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Posted 1 year ago

“Bought a refrigerator. The refrigerator arrived on time. So this is where the frustration comes. They said they would install the waterline to our fridge. When the guys showed up they said no, they don't and left. So we got a plumber to do it. The plumber came and did his job but there was a problem. The idiots who delivered our refrigerator forgot to leave the waterline tube that was supposed to come with the refrigerator so the plumber couldn't finish the job. We called home Depot and they apologized and said they would come back and INSTALL the waterline for us. On the day they were supposed to show up they didn't. I was understanding since they might be backed up because it was Monday, the week after July 4th so maybe they're busy, who cares. The next day, nothing, so we called them and they said we never scheduled for a monday... Okay? Whatever let's just schedule another day then. 2 days later a representative for home Depot shows up with our waterline, hands it to us and leaves. I asked him he's supposed to install it and the guy said installation wasn't scheduled... Are you kidding me? If I needed just the waterline I'd order it from Amazon or whatever. So now it's been 2 weeks since we had our new refrigerator with no functioning water. we called them and they said they can't get anyone out to us for another 4 days, frustrated we wanted a refund but weren't able to. So we reluctantly asked for them to send someone to install the waterline and then suddenly its 6 days instead of 4.... What? How is that possible. Within the same phone call that lasted not even 10 minutes home Depot's schedule filled up 2 more days?.... You know what? Whatever. I don't care. Moving on, anything I need in the future I'll be buying from Menards. I wanted to leave a review on home Depot's website but after reading their rules for posting a review on their website it says they reserve the right to modify, or delete any reviews made. Jeez, no wonder their review rating is 4.5 and not below 2. What a scummy move.”

Helpful Report

Posted 1 year ago

“I bought a storm door not even a year has passed. my door closer broke caused by a strong wind, called and talked to Sandra ext 415 in San Antonio, she told me that yes I still have warranty but due to the fact that the door was opened when the damages occurred the warranty will not cover those damages. still confused by her decision in telling me that the warranty is not covering damages..”

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Posted 1 year ago

“Wish I read these reviews before I bought my refrigerator at Home Depot. What a mess. Home Depot has no control over the delivery outfit. I waited from 8am to 6pm. was watching the tracking map, I was next. then the tracking quit. a phone call "not coming" They were 2 miles away. My food was in a cooler from 8am to 6pm. Old refer was sitting aside. AND it's Saturday, next delivery on Tuesday. Sooo now I need to reinstall the old refrigerator and get what food made it back in. Will not buy appliances from Home Depot, going Best Buys. They deliver and install on time. Home Depot told me Too Bad.”

Helpful Report

Posted 1 year ago

“Home Depot Delivery of refrigerators to Key Largo is terrible with a Capital T. Just wanted to share this. I love Home Depot but…The 4th delivery attempt for my refrigerator yesterday didn’t arrive because it wasn’t on the truck. They were going to reach out to today to reschedule. Didn’t happen yet. The first time the wouldn’t change the doors and told me that HD would send someone on a chargeable call. The second time they changed the doors but the doors wouldn’t close. The 3rd time they said they would change the doors but that even if the doors didn’t close I would have to keep it. How can HD hire delivery people for refrigerators and they not know how to fix the doors?”

Helpful Report

Posted 1 year ago

“Home Depot emailed us that our two appliances were in. When the delivery truck showed up they only had one appliance. We had already removed the doors off the old appliances to make the exchange even easier. One of the delivery guys complained of being hurt. Bottom line they delivered nothing. Will NEVER shop Home Depot again”

Helpful Report

Posted 1 year ago

“Do not purchase anything from Home Depot if you value your sanity We used to love Home Depot for the home we built and our architectural business. We recently purchased an LG washer and dryer. The installer delivered it, left it in the hallway, and then the installer came back five days later to install it. After installation (which they didn't call us in advance for; they showed up at 7:30 am unannounced), the dryer didn't work. The installer installed it and then said we have to have a drain pan installed. Our plumber did that at a cost of $300. After about 15 calls, Home Depot said they no longer cover it after 48 hours and we have to contact the manufacturer. It would not have been possible to see that the dryer didn't work sitting in the hallway uninstalled. LG eventually came after we spoke with them several times. It turns out the Home Depot installer (Pro Home Services) broke the gas valve during installation. If you value your time, piece of mind, sanity or well-being, purchase from anyone other than Home Depot. Truly deplorable customer service that no one should ever experience.”

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Posted 1 year ago

“Home Depot delivery/installation service is the worst I've ever seen. Absolutely horrible. Appliance delivery and install was a nightmare from start to finish. Tried again with a shower door. Same horrible experience . Never again”

Helpful Report

Posted 1 year ago

“Home Depot installers are not trained well to install dishwashers. Had to return dishwasher.”

Helpful Report

Posted 1 year ago

“They don’t train their staff and they don’t answer their phones. I’d like to purchase blinds from them but how can I when I can’t get the help I need?”

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Posted 1 year ago

“Store staff was great at the time of purchase. Delivery has been a nightmare. Will never order from HD again. The company who delivers is incompetent. While attempting to deliver my appliances, they brought too big of a truck for my road. They got stuck and needed to be towed out. Then they rescheduled two days later and came back with the same size truck, which again, caused them to leave without delivering. Keep in mind I’m without appliances because they want things disconnected and empty before they come. Total lack of communication at the trucking company. No ability to anticipate problems at all. And they damaged property in the process. And by the way, Costco, Amazon, Fed Ex, Best Buy UPS and every other company deliver here regularly, without incident.”

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Posted 1 year ago

“I ordered stackable drawers that were only offered online. I was supposed to receive them three days after my order. That was 2 1/2 weeks ago and I’m still waiting for half of my order. I will never buy from the Home Depot online again. If they don’t have it in the store, I’ll get it somewhere else.”

Helpful Report

Posted 1 year ago

“Did a curb side pick up for an air conditioner and the box was damaged, the staff member said “the ac is packed really well with styrofoam it’s fine”. Well I got home and the whole front of the unit is cracked like the box was dropped. Of course there were no more in stock for an exchange. The most I was offered was 50$ off of a larger unit which is still 80$ over the price range i had. My son has asthma and I had no choice but to buy it. TERRIBLE customer service, damaged boxes should be checked before being brought out to a customer.”

Helpful Report

Posted 1 year ago

“We ordered a dryer in May, it’s currently June 18th. Their first attempt after waiting for 6 hours and 2 hour past the window was the wrong dryer. The second attempt I took off from work and waited 4 hours, and never received a reply honestly call or update that the dryer was not coming, and spent another hour on the phone to get that info. The following Saturday they were supposed to bring the dryer, and once again had to spend another 1.5 hours on the phone to find out it was not coming, then the next Thursday was another no show after receiving updates all day that we were the 6 th stop down to next stop, before it popped up cancelled, and finally today after being promised the world that top management was guaranteeing they were going to be on top of today’s delivery, and call me to see how things were coming along and would be in contact with the deliverer we heard NOTHING. No phone call, updates, cancellation of delivery, 📦 r anything else. 5 failed attempts, so I finally cancelled the order, worked with Lowe’s and got a much better deal, but I now have to wait for the delivery company to confirm I don’t have the dryer for them to reimburse me for it. What a crock, so I have my net out for two expensive dryers till Home Depot decides to credit me my money back. Worst purchase experience of my life, and that’s after having to deal with many car dealerships over the years.”

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Posted 1 year ago

“I ordered an item because the website said my item would be delivered the same day. I received email confirmations all day. The item was not delivered. I called customer service and was told its the shippers problem. Advertising same day delivery and not delivering as promised is fraudulent and dishonest. Never again will I order from them.”

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Posted 1 year ago

“I purchased a washer from Home Depot specifically because the washer would be delivered in 3 days. I waited for my delivery, checking for the status frequently only to get a text , 10 minutes after my window, which stated I had been rescheduled for 4 days later! I have understand things happen, but fail to understand why I wasn’t rescheduled for the next business day. Customer service is unable to solve my problem since it’s a third party delivery. This greatly impacts my willingness to make another appliance purchase from Home Depot especially since Lowe’s in only a couple of miles from them.”

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Posted 1 year ago

“Went to local store for new head for Riobi string trimmer. They had a replacement part, no one could say if it was an upgraded part and how to change it One person was said to know all about it but when reached on the phone he said he was to busy to answer a customers questions I left the store discussed and will not go back Went to Menards and what a difference in workers attitude toward customers”

Helpful Report

Posted 1 year ago

“A Shower of Incompetence Well, I thought I was ordering a shower from Home Depot. What I actually got was a masterclass in how not to run a delivery service. According to Home Depot, my shower was "delivered" weeks ago. Odd, considering my driveway was suspiciously shower-free. After spending three delightful hours on the phone with eight (yes, eight!) different customer service reps—each more confused than the last—the best they could offer was a refund. Apparently, asking them to locate the driver or contact the warehouse was too ambitious. Fast-forward three weeks, and guess what? My shower magically appears! Not on my porch. Not with a knock or a note. Just dumped in my driveway, beautifully blocking in my car like it belonged there all along. No warning. No explanation. Just... there. And the best part? The refund had already been issued. So now I’ve got a surprise shower and the vague moral dilemma of owning something I technically didn't pay for. Bravo, Home Depot. Truly top-tier logistics and communication. This is your retailer if you're into mystery deliveries, customer service bingo, and driveways turned obstacle courses.”

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Posted 1 year ago

“After ordering a dishwasher with haul away and installation, my delivery was left half complete. The delivery person told me he could not complete my order due to a plastic valve and they would have to send out a plumber to complete my delivery. When the logistic manager called to it was not to schedule the plumber but to inform me that his driver lied and that's how he trains them so they can get on with their day. He told me people expect them to replace their valves and install the dishwasher just because the paid for it. I informed him that most people would not expect it if HIS DRIVER DIDNT TWLL THEM THAT. Corporate does not thing liar who give false information to clients is a problem.”

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Posted 1 year ago

“Called customer service to ask for a new card. After 45 minutes, they continued to ask the SAME QUESTIONS--"do you have your card?" "what is your name?" what is your phone number? do you have another phone number? Do you have another computer? I still got NO help. They could not send me a new card. I could not log in online anymore, and now the added user on my account cannot use his card anymore. We have had an account for 25 years, and these incompetent customer support people have now left us with no access to our account! PLEASE Home Depot, update your tech support people. We can no longer shop at Home Depot with our credit card because of them. They were useless, and so confused.”

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Posted 1 year ago

The Home Depot is rated 1.6 based on 1,454 reviews