The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,320 Reviews

14 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,320 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 4th September 2025

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AUG 24TH ordered a washer and dryer. Upon delivery dryer side panel unpainted. 2nd delivery control panel had chips on it called and told next delivery will Come with white glove service? 3rd delivery door scratched told again next delivery will have WGS 4th delivery same dryer with Scratched door came back? October 11th receive a dryer finally! Given number to GE who stated it is under warranty and they would have to sent a tec out? Unacceptable! Received a credit toward my bill which was insufficient considering the time away from work and the inconvenience. I aways shop at HD Las vegas however after this I have to seriously reconsider my options in the future.”

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Posted 11 months ago

“Broke limb in the tree by driveway”

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Posted 11 months ago

“10-16-24 At HD Hollywood (store manager Thomas Collazo) the man who was in the plants register at 2:27 pm was so rude. He sat when he saw me with 2 big soil bags and kept watching me, I asked if it was self service and told me up to you. It was so difficult to see the screen because of the sun light but he never tried to help, just watch me. Then, he is there just waiting to complete hours to get his payment. Very bad customer service!!!! Next time I go to Lowe's and they have discounts!! Home Depot 👎🏻👎🏻👎🏻👎🏻”

Helpful Report

Posted 11 months ago

“Went to Home Depot for bids on flooring and cabinets.. They require you to pay for their measurements. I paid $140 for measurements of my cabinets and flooring. Their bid for flooring alone was over $32,000 and refused to show me the measurements that I paid for. Be advised! Competitors in the same area bid less than $12,000 and that’s including the same material.”

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Posted 11 months ago

“They weren’t able to install the dishwasher and mentioned they don’t install in mobile homes. We had asked prior is they did and they had said yes. I had to end up installing it instead and it wasn’t that difficult.”

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Posted 11 months ago

“I am so very sad. I am a senior citizen and I feel that Home Depot took complete advantage of me. I purchased several appliances from the Fuquay-Varina store in early September and have only had damaged products delivered. It does not matter who may have been the cause of this LG, the delivery warehouse or anyone else. I have purchased these products in good faith and right now Home Depot has my money and it now almost 5-weeks and I do not have a product. I feel it’s a shell game between Home Depot, LG and the delivery folks. Ultimately all three organizations are taking advantage of a senior citizen without any action, allowance or simply caring by taking responsibility of their end of this purchase agreement.”

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Posted 11 months ago

“Horrible company!! I ordered a shower caddy weeks ago and supposedly it will finally arrive two weeks after I ordered it! No more buying from this company. Order from AMAZON and you'll get it the next day!”

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Posted 11 months ago

“Home Depot in Mentor Ohio is awful for home renovation. Got new flooring and I was told they would be able to rip up my tile, when they got here they were not able to do that so they had to go over the tile and there’s a large transition between the rooms. Had cabinets resurfaced and they did an awful job, the trim was short, had a bunch of rough edges & area sticking out from the nails on the cabinets. Had someone come back out? He tried to fill in the gaps with putty and marker. Had my countertops done and doesn’t even match the sample that they showed me, not to mention it wasn’t even cut evenly. I went and did this as a bulk project. If I would’ve known what a nightmare this would’ve been, I would’ve never gone through with it. They told me that it all look exactly like what they showed me and does not. I had to return the backsplash because it clashed with the countertop seeing that it was different than they showed me. Brandon, the one who I don’t with for all of this is awful. He said trust him he’s got a college degree lol what a joke that was.”

The Home Depot 1 star review on 13th October 2024

Helpful Report

Posted 11 months ago

“I called the store in Richland Hills Texas to rent a trencher. While I could not reserve the trencher, there was an extremely difficult process to rent the equipment because they now use Clear to do a background check on anyone renting equipment. I refused. I do not want all of my data in some nationwide database because I rented a trencher. I talked to a manager who said that there was not alternate method to rent equipment at Home Depot. So what would happen if I didnt have a smart phone. I will never use Home Depot again.”

Helpful Report

Posted 11 months ago

“I ordered an item online from Home Depot to be delivered and didn't receive it. After one week I contacted Home Depot about the failed delivery and asked to have another shipment of the same item sent to me. Home Depot refused, and I then asked for a refund on the product, Home Depot told me I would have to bring the item into the store to get the refund. Mind you, this is an item I did not receive. When I questioned the employee about this over the phone, I was told this was policy. Now ask yourself, what is wrong with this situation? I then contacted my credit card company to dispute the charge for non-delivery. When Home Depot caught wind of this dispute, I received my product in a few days. I feel the company as a whole is bunch of cheaters trying to just get your money, and customer service just plain sucks!! If they feel they have you over a barrel, the company will take advantage of you.”

Helpful Report

Posted 11 months ago

“I ordered online… the UPS messed up and I never received the package. I called UPS and they said Home Depot has a specific policy to not be able to make a UPS claim for their deliveries. I called Home Depot and they said UPS is responsible for shipping. I tried with my credit card provider to solve this, however after 2 months they charged me for an item that I didn’t receive.”

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Posted 11 months ago

“Purchased a very nice gas stove with all of the delivery/setup/parts/haulaway for an extra $130 or so online at the Richfield UT store to be delivered to a family member there. Called customer service to make sure I had the correct zip code (the family member a few miles away, or the store- wasn't sure which to use). The CS person told me I could do the entire transaction on the phone with her, went through that whole bit of business and then it was sent to my husband's phone where it had to be approved, blah blah blah and on it went. Finally, she tells me it went through and we have a delivery date to them at the end of the month. Good, all is well, or so I thought- then, overnight I receive an email telling me all of the extra services have been cancelled (?) Called Home Depot the next day, seems there was some sort of glitch when the whole card business was done on the phone (I'm telling you, I was so careful I'm sure I didn't make a mistake, not with my bank card...). When I asked what the 'glitch' was (so I could correct it), the CS person I spoke with ran through around 5 or 6 different things it could be, but couldn't tell me which one it was (!!). To make a dreadfully long story somewhat shorter, they told me it would drop off my bank (where it was pending- how, I have no clue since it supposedly couldn't go through!) and it showed as everything had been 'cancelled' on the Home Depot website. After two days of 'pending' at my bank, I figured when I checked this morning it would be gone. Imagine my surprise when I saw that it had been PUT THROUGH to the tune of almost $1,000. This is for a transaction that had been cancelled due to a 'glitch' with my card, yet Home Depot managed to get that money....I called this morning, trying not to let it ruin my morning (coffee helped), where the CS was very nice and apologetic...told me it would be back in my bank within a few days. Wow. Just wow. I had been waiting for it to drop off the bank thinking we would use our Home Depot credit card instead, but after this? No way. I'll use our Lowe's card and get one for them there. What a mess.”

Helpful Report

Posted 11 months ago

“Went to the Newport news store to get 10 rolls of 14/2 wire.Went up to the customer service desk and asked 2 people if I could get assistance,since the wire is locked up.I waited 20 minutes and no help.I returned to the same people and told them I would go next door to Lowes for faster service.”

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Posted 11 months ago

“I purchased multiple Hampton Bay lights and have been installing them they have been fine until I needed more which I bought another 4 boxes. Spending over $300 every box there were lights that either didn't turn on or had an issue the best one (sarcastic) one started to smoke luckily I noticed because a fire could have started. When I reached out to Home Depot with my concerns sending pictures and informing what a huge safety issue and concern this was especially if I wouldn't have noticed and walked away leaving it to continue smoking all I got was a "sorry you experienced this " horrible!”

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Posted 11 months ago

“I purchased 3 pails of latex-ite ultra shield driveway sealer.I do not have the receipt however I still have 2 of the pails. Finish was terrible did not cover. Daulton contacted me after seeing my review, requested photos which I sent they said the driveway had structural issues yet 3 years ago I applied the 8 year product and it finished beautifully. They want to give me 3 more pails of this garbage. I don't care for the finish want my $ back. This is an overrated underperforming product. biggest waste of time. Also I wrote a review and its not on your website. Please advise.”

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Posted 11 months ago

“I am so glad that there are so many other hardware stores available. Home Depot’s level of customer service, at best, is non existent. Literally the worst retail experience I receive anywhere. I always regret when I go there thinking the experience will be different. It is constantly the worst!”

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Posted 11 months ago

“SCAM ALERT: Home Depot and Citibank have a scam going with customers on their 12 months interest free offer on appliances! Purchased 3 appliances and was told if I used my Home Depot card, I could get the 12 months interest free. So I decided to do that but also had a $15 coupon they had sent me. I was never told that if I used coupon, I couldn’t get the interest free. Called store and went there twice to have the coupon taken off purchase and was told that they didn’t know that Citibank changed their terms and there was nothing they could do. I am able to pay off the appliances but feel bad for anyone else this happens to who does not have the money to pay it off. The interest rate is horrible and I was charged $70 for the one month. Needless to say both my husband and I will be closing our Home Depot accounts and will drive a little further to go to Menards!! Now I know why Menards is always more busy than Home Depot!!!”

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Posted 11 months ago

“Called their "customer service" 800 # to ask a simple ?; and could have led to the purchase of thousands of $$ product......30 min of me asking the auto teller for a live person and pressing buttons. Not a single person! Not even someone that barely knows English. I'll take my buisness elsewhere.”

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Posted 11 months ago

“They are rude and don’t care if FedEx doesn’t deliver to the right address and you pay them amount of money and you lose it they won’t do anything about it. Why why ORDER DETAILS ORDER #WM79976777 never arrived”

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Posted 11 months ago

“Customer service is the worst, I purchased online a Refrigerator using a E-gift card, received email confirming the order and delivery date. The day before scheduled delivery received email stating the order had been canceled due to wrong zip code, how that happened I don’t know since I use my billing address as my delivery address to avoid any issues. First problem in order to get an e-gift card refund I had to make a special trip to a home deport store to process the refund, you only find this out when searching online for how the refund process works for gift cards work not find the contacting customer support and go to store to initiate the process. Once the refund process was completed I was told that it take 48 hours for the funds to be reloaded still after 72 hours today And two more calls with support, I was told that it still hadn’t processed, and It would take another 48 hours. The only responsibility I take is when my home warranty company asked how I’d like to receive the funds the two choices were gift card or by check gift you’d get in three days check 14 days well I thought it was a no brainer we needed a frig asap we we already only buying food for a day or two because old unit was in and out and as of today nearly a week later nothing zilch.”

Helpful Report

Posted 11 months ago

The Home Depot is rated 1.6 based on 1,320 reviews