The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,320 Reviews

14 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,320 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 4th September 2025

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for installation of a dishwasher and refrigerator and to my surprise upon arrival the contractor had stipulations. How does one not disconnected and reconnect the water line on a dishwasher and refrigerator for installation? How do you "install" a dishwasher without a water line? I mean, the main installation is the water line. Never again will I buy appliances from Home Depot. Now I am stuck looking for someone to connect my water line. Absurd.”

Helpful Report

Posted 1 year ago

“My dishwasher broke so I ordered a new one from Home Depot. I waited a week for delivery. I was looking forward to finally getting this done. The installers showed up with the new washer, and I left them in the kitchen to return to working from home. Immediately I could hear them like there were on some phone call. I thought nothing of it, but apparently they took "issue" with the water valve under my sink that my current dishwasher was using. I did not understand the problem as it worked fine. After a few minutes they explained because since there was a slight amount of corrosion on the valve they could not install the dishwasher. I would either have to get a plumber to replace the valve and reschedule the installation, call an appliance place to install it, or return the unit and start over. I opted to schedule a plumber and rescheduled another installation attempt for a week out. So the plumber comes out and tells me that he will replace it if I want, but there is nothing wrong with that valve. Further, he tells me that with dishwashers and Home Depot this is common and it actually happened to his own mother. He said he tried to tell the installers the valve was fine, but they would not budge. He then told them they could turn the water off to the entire house instead, nope not acceptable. They would not let the customer turn the water off at the house or at the valve nor would they let the customer sign a waiver. So UNLESS YOU HAVE A HOUSE THAT WAS JUST BUILD THE DAY BEFORE WITH SHINY NEW EVERYTHING they won't install your dishwasher. So the valve was perfectly find for a reasonable person to install a new dishwasher. I have been in my house 20 years and had bought dishwashers from Sears and Lowes, and this was the only time the valve was a big issue. I am attaching a photo - you judge. It is still solid and works fine. The sketchy part of this was the original installer waited til his co worker had stepped away to tell me that he COULD in fact install the dishwasher that evening, after his shift ended for $200 under the table. So I paid Home Depot already for installation, which they lied and said they could not do it because of the valve, but the valve was apparently fine because this guy would have done it that night for another $200. I passed on it as this whole operation is shady, sleazy, and I doubt this random guy was bonded and insured nor did I think he'd warranty his work. So the local plumber who I hired to come out to replace the "broken valve" said the valve was fine, and he ended up installing the dishwasher. But this is not the end of it. With the dishwasher Home Depot had left TWO cords - the junction box one for hardwiring dishwasher - which is what I intended to do - and a cord that plugged into a household outlet. The junction box cord was defective. Dishwasher would NOT power on. Home Depot is useless but Bosch will be sending us a brand new one. So to get me through while I wait for this replacement cord comes, the plumber connected it to the plug in one temporarily so I would not have to keep handwashing dishes yet another week. I am beyond frustrated with this installation experience. I had them install a built in microwave and except for the fact they did not leave me my product booklet, that went fine. Anything that requires them to hook up to water - dishwasher/Washer/Fridge with ice maker - expect them to come up with a fake phony reason to NOT be able to honor your install appointment. YOU will have to spend ANOTHER $200 replacing the working valve if it is not shiny enough for them, BUT maybe, since the installer knows this policy is a bunch of BS, maybe you can pay the installer $200 - ON THE SIDE WINK WINK - and under the table they will install it. I view this piece as a total SCAM. I will never buy another appliance from Home Depot ever again. I have relayed to 4 Home Depot customer service people so far my experience with the valve and the "under the table" guy and they just stay silent - like a "So what this is normal for Home Depot". So the COMPANY IS CONDONING THIS. They don't care - they just want to sell you a dishwasher. They don't care if you plan to have it one day but in realilty have to call in plumbers, electricians, whatever fake reason their install team can come up with to NOT do the planned install. Expect to wait at least a week longer and have to go through the expense and aggravation of getting something that is not broke fixed because their scam artist installers do not think it looks like it came out of a plumbing store. SKIP THEM.”

Helpful Report

Posted 1 year ago

“I ordered a brand new air conditioner from Home Depot , paid for it and told the girl in customer service it had to be delivered to the upper unit When I finally received it the air conditioner was delivered to lower area and the box was opened And it was upside down and the box was soiled Called Home Depot they were going to send someone out to bring the air conditioner to upper unit and it took so long I had someone eles bring it upstairs Had it installed today and the front of it is crooked”

Helpful Report

Posted 1 year ago

“I would rate home depot a -10 but that is not an option. We had our pellets delivered today. The delivery driver was a night to deal with. He broke an entire pellet and left it in the middle of our drive way. He also broke the bottom of the other pellets' and he didn't even put them where we asked him. Also my husband hand to pick up each bag himeself and make a pile, becuse he dropped it over the driveway. He had an attitude and just left, we will not be dealing with home depot anymore.”

Helpful Report

Posted 1 year ago

“Beware if you were expecting an appliance to be delivered by the Home Depot. I bought a refrigerator and the driver refused to make an attempt to deliver it because it was raining. I would recommend using Lowe’s because they have their own delivery service.”

Helpful Report

Posted 1 year ago

“Refrigerator had 48 hour return for any reason policy. Invoice stated that item was not eligible for pickup when first delivered but I am expected to bring it in myself to return it for defects within 48 hour window. Refigerator quit cooling today and never cooled adequately. Hasn't made but 30 ice cubes in 3 days. Called Home Depot and they said to call GE. Called GE and they said to call Home Depot. Losing all refrigerated food.”

Helpful Report

Posted 1 year ago

“Recently had to try to work with Homedepot resolution department. They are no help at all. Send you in circles won’t talk to you put you on hold for hours. They have my money and don’t and won’t refund me.”

Helpful Report

Posted 1 year ago

“Tried to sign up for vets discount.Scanned qr code and followed instructions.Website refused to upload a picture of my vets designated drivers license and DD214. says wrong format. Customer service sucks,too.I"ll go to Lowes or Menards.”

Helpful Report

Posted 1 year ago

“I have never been so disappointed with a company as I am with the Homedepot I ordered new kitchen cabinets in March they arrived the beginning of May 4 of them damaged I sent them pictures of the damaged cabinets and was told they would order replacement cabinets this was on 5/7/24 and was told I would have them in 2 1/2 weeks I tried calling the beginning of June to get a heads up on the status of the cabinets because my contractor had other jobs to do I got no calls back after calling and leaving messages then I finally talked to the warranty person that said I would have the replacement cabinets in 2 1/2 weeks and he told me he only got a replacement door and said he didn't order the cabinets he told me he was going to order the replacement cabinets and he would call me write back never happened went to the home depot on 7/19/24 talked to a manager and was told no cabinets were on order for me now I was out $1600 on my first contractor had to hire another contractor for $2300 to finish the job because the first contractor had other jobs to get i was told i would be compensated for the money i was out because it was the homedepot falt and when I called them on 9/10/24 I was told they could only compensate me $400 that's a long way from what I am out save your money now I have to get my lawyer involved.I WILL shop Lows or my local stores before I shop the homedepot”

Helpful Report

Posted 1 year ago

“Poor communication. Delivery set a week in advance. No show no communication. Better chance of receiving buying off curb. Terrible.”

Helpful Report

Posted 1 year ago

“HOME DEPOT WORKERS NEED MORE TRAINING. I was told by a chat rep that I will get compensated because of the dented stove. At the end nothing could be done because I didn't save the chat script as a proof. The chat rep said that they couldn't find any chat about it. lesson learned. Also schedule a tech to take a look at this new fridge. I reported under the 48 hours. At the end the tech can't fix the un even doors and the rubber sealant. Home depot refused to take it back because its over the 48 hours. Just told me go straight to the manufacture. Policy must be followed but they can also go around it depending on certain situation. One say yes, I can get you a replacement. Next thing, I know is no replacement can be order. Contacted LG but told should contact home depot. so frustrating!”

Helpful Report

Posted 1 year ago

“To Whom It May Concern, I would strongly advise against ordering items from Home Depot through their online app. There appears to be a glitch in the application that fails to notify customers when their packages have been delivered. Unfortunately, my family and I experienced this firsthand. After one of our packages was stolen without us being aware it had even been delivered, I contacted Home Depot multiple times to address the issue. Their response was disappointing. They acknowledged that the package delivery notification system was malfunctioning but still refused to take responsibility because their delivery partner, ONTRAK, had taken a photo showing the package on our porch. Here’s the solution they offered me: "We are sorry this happened and we understand your frustration. While we recognize the issue with the delivery notifications, there isn't anything we can do. You will need to file a report with the police for the missing package, send that report to Citibank, and possibly get reimbursed for the item. You can then reorder it." This response places the burden on customers, even though the failure to notify was due to a glitch in their system. If you're elderly, disabled, or have any limitations, this process could be especially cumbersome. Essentially, if you don't know your package has arrived and it’s stolen, Home Depot will not take responsibility, even if it’s due to a flaw in their app. Instead, they expect you to navigate a complicated process of filing a police report and seeking reimbursement from your bank. Consider this a warning to potential customers. My advice: test the system with a small order to see if notifications work for you before committing to larger purchases. Best wishes, and hopefully, you won’t have to learn the hard way as we did.”

Helpful Report

Posted 1 year ago

“Bought all items I needed that were in stock,Still took five days to be ready for pickup, to long. Spent a lot of money, very disappointed. Will never shop home depot again. I promise!”

Helpful Report

Posted 1 year ago

“Home Depot online ordering has been one of the biggest disappointments. I ordered a vanity 12 days ago. After missing my delivery date multiple times and numerous calls to the resolution team, nothing has been resolved and I do not have a vanity. I was informed the shipping company is too busy to deliver my order and I can wait until next year to receive my order. At this point I asked for a refund. I was put on hold over an hour, informed management was in a meeting and too busy to speak to me, they might call me back at their convenience. So no product, no refund. I'd call that theft. Needless to say I will not shop online or in-store at Home Depot as they ripped me off $700. Buyer beware when ordering from Home Depot. Also note HUB group was the shipping company. Very unreliable.”

Helpful Report

Posted 1 year ago

“I would give them a zero if I could. I usually use my HD credit card, but recently I used my other credit card to pick up a washer box. My handyman did not get the work done because he was ill and I could not install the box for about 90 days. I went back to the store 92 days after I bought it. NO RETURN--if I had used my HD card it would have been a year, but nope--not if you used cash or other payment means. The item is still stocked and current and was unopened, calling customer service--NO HELP. For many years I have used Home Depot, and spent thousands there, after this experience, I will probably shop elsewhere--and I recommend you do to. Prices are OK, but the customer service has become abysmal in recent times.”

Helpful Report

Posted 1 year ago

“Tried to find out my gift card ballance before i went to the store but without an email they will not give you the ballance. Poor poor customer service”

Helpful Report

Posted 1 year ago

“WG67770466 David Order Date: August 6, 2024 Product has been paid for in full for over $1800.00 and on 9/3 is still not here. I have called and requested updates and have been told that I can contact the shipping agent. I have had the delivery date change 3 times since the order at which no one can explain why as well as no one will give me answers as to when it will be in? As a contractor, this is the number one reason I will stop using Home Depot. As a military veteran of over 21 years, I find this to be so unprofessional and completely unacceptable. Final purchase has been made and the word of mouth will follow.”

Helpful Report

Posted 1 year ago

“Home Depot you have lost our business. You have very poor customer service. You shut down our card because of lack of inactivity but we purchased items less than 6 months ago. Our payments were completely on time and paid off ahead of time but you shut it off because we haven't used the card. Pretty crazy when we've had our account with you over 10 years and spent a ton of money with you. But just so you know that will change and I will take my business account elsewhere as well in that account does over $100,000 in materials a year. Good job home Depot!”

Helpful Report

Posted 1 year ago

“Purchased a new refrigerator in the Victoria, Tx store. Delivery arrived at my front gate on schedule 3 days later. Then things started going bad. First the delivery men refused to drive their truck under a tree about 250 yards short of the house. So I had to take my tractor to the truck and transfer the fridge to the house. Then they informed me they would not take the old lightning-damaged fridge away. Said they didn’t have time for that. They took the new one out of the box and placed it in the slot in the kitchen, but said they were leaving the old one in the middle of the floor. I finally convinced them to move it to the porch (20 feet away) by giving them each $20. They unhooked the water line with my tools - they didn’t have any - and refused to hook water line to new fridge. They then left, and I spent the next 3-4 hours removing all of the interior taping and packing. I have contracted with a junk removal service to pick up the old unit. Water line hook up will have to get done likewise. Also, HD delivery guys failed to give me an operators manual. I’ll never again buy any appliance or other item from Home Depot which requires delivery, commissioning and hookup. They are complete idiots.”

Helpful Report

Posted 1 year ago

“In March 2024, I decide to go with Home Depot's fence installation service, which ultimately resulted in a disappointing experience due to subpar work performed by their contractor, TopRail, along with insufficient oversight from Home Depot. Unfortunately, the installation featured multiple issues, including the use of damaged and non-premium pickets, leading to a series of visits from Home Depot to address these concerns. Throughout this process, I encountered challenges in obtaining my warranty information, as both TopRail and Home Depot provided inconsistent responses. On several occasions, the replacement work performed was inadequate, with pickets placed improperly. Additionally, I was alarmed to notice that a minor child was involved in the installation work. I escalated my concerns to Home Depot's executive complaint department, which eventually connected me with the necessary resources to obtain my warranty information. During the resolution process, I was asked to propose a fair compensation for the poor service received and the presence of a minor child on my project. After evaluating the time invested in addressing these issues and the implications for the integrity of my fence, I submitted a number per HD’s request. I received a low settlement offer, coupled with a non-disclosure agreement that absolved Home Depot of any responsibility regarding my fence installation. I decline HD’s low-ball offer and lies regarding the service I received. I used to love HD, but now I am going to look for every opportunity to take my business elsewhere and share my experience with anyone considering HD.”

Helpful Report

Posted 1 year ago

The Home Depot is rated 1.6 based on 1,320 reviews