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House Of Fraser Reviews

3.0 Rating 7,449 Reviews

46 %

of reviewers recommend House Of Fraser

Company Reviews

3.0

Based on 7,449 reviews


Customer Service
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 1 star review on 27th November 2023

House Of Fraser 1 star review on 16th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 26th October 2023

Stuart Callaghan

House Of Fraser 1 star review on 26th October 2023

Stuart Callaghan

House Of Fraser 1 star review on 24th October 2023

66

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thieves!!!! You buy an item, it doesn’t fit, they give you a credit note. You’ve paid for delivery and return but you can’t get your money back. I returned an item bought on line which was unsuitable. I returned it in the correct time but have been given a credit. Don’t buy from House of Fraser !”

Posted 4 months ago

“Truly abysmal customer service. Refused to give me a refund on items that were not delivered, and they know have not been delivered. The second you ask to make a complaint, they cut you off the online chat. I cannot believe what HOF have become. I will never shop with them again. I’ve tried email, Facebook, twitter and online chat to resolve this, and nobody is interested. You tell them not to cut you off, yet they ignore you. Horrific”

Posted 4 months ago

“Scam company, won't buy from them again. Bought some trainers that looked ugly and fake, returned them straight away but after 2 months they haven't processed the refund and they are ignoring my emails. I'm afraid I've been scammed of £190.”

Posted 4 months ago

“Absolutely disgusting being charged to return an order that was damaged in transit never using this sight again typical Ashley robbing people”

Posted 4 months ago

“They make mistakes on your order and you are still expected to pay £5 delivery and £5 return Will never use again”

Posted 4 months ago

“Terrible customer service. They sold me faulty shoes and now take no responsibility for it. Really disappointing.”

Posted 4 months ago

“Awful company…avoid”

Posted 4 months ago

“Makes you pay £5 for delivery and £5 for returns which is absolutely disgusting, no need for it. Never giving these scumbags any money again.”

Posted 4 months ago

“Sadly I wish I had read these reviews before I bought my item, they also use Evri as a courier , forget phone numbers these companys do not use them , they would be ringing 24/7 they have delivered my item somewhere but no one knows where , you fill in forms send dozens of emails by end up wasting your time and the lesson cost me £150 pitiful company,”

Posted 4 months ago

“Useless Wrong item sent Refuses to accept responsibility No customer service Lost £135”

Posted 4 months ago

“Worst customer service ever. No one to ring and speak to. 33 days after ordering my items half of them haven’t arrived and they are refusing refund. I am owed £150 and in contact every day asking for its refund. Every day they “escalate’ and never get back to me. Awful. Awful. Awful.”

Posted 4 months ago

“I bought an item on line for £150 but the item was not suitable so I returned it the store and was forced to accept a credit note even though I returned the item within the cooling off period in perfect condition with receipts. I was told by the shop assistant that I couldn’t have a refund and would have to accept a credit note as House of Fraser don’t give refunds. I was told there was no other option. They have there product back but have kept my money. I have been back to the store several times and have looked on line to buy something but haven’t managed to find anything I want. I feel totally ripped off, House of Fraser are cheats and thieves, I will never buy from them again.”

Posted 4 months ago

“Bad experience it’s a joke ordered item have e Mail saying in stock not heard a thing money taken from bank nothing you don’t care day light robbery claiming through bank for scam and trading standards”

Posted 4 months ago

“It's about Frazer Plus. Please avoid. Fraud company very dodge. I was missed my payment they defaulted my account when I contact them after many attempt they reassure me if I pay it won't go to default. I've paid the same day and request to clear my account. They said my account have already been defaulted. What are liars. Please avoid if you come it runs by strange fraud people”

Posted 5 months ago

“Received a broken item. I tried to find a telephone number for customer services but apparently no such thing exists. Automated help service is useless. Send email 2 days ago but have heard nothing. Looks like I’m going to have to return at my expense and hopefully receive a refund.”

Posted 5 months ago

“Oh how the mighty have fallen. Scammed by house of Fraser. Ordered an item almost two weeks ago and no delivery and still no refund after telling me my order had been cancelled. Have a feeling they’re going bankrupt soon and are stealing money for cash flow. Absolute scammers and a shadow of their former glory . Avoid avoid do not buy”

Posted 5 months ago

“Worst customer service ever! No way of contacting anyone. social media customer agent sounds like robots. You make customers pay to return faulty items. You are a fraudulent company!”

Posted 5 months ago

“If I could give no stars I would. Their delivery service is shockingly bad. I was emailed to say they tried to deliver on 2 occasions, I was in on both days, and the third time I tracked the parcel they said it had been delivered and they emailed me a photo of some random house. House of Fraser then said I needed to fill out a non delivery form and a dispute with dpd. I then received an email to say the delivery was compliant and the case was closed. The item cost me £120 and I haven't received it. This is the second time this has happened with an order from House of Fraser, I'll never order anything from then again. Stay away would be my advice!”

Posted 5 months ago

“The service from house of Fraser is appalling. I am still waiting for a refund for track bottoms which I sent back for the cost of £58. Only to be told that I sent back a worn white oversized shirt that wasn’t purchased from them. I have sent all the evidence of the purchase and returns form and return label. It seems that their staff are thieving the returned items and replacing them with their own worn clothes. There is no other answer! Where are the track bottoms that I sent back? They also had the cheek to post the worn shirt to me!! How dare they?”

House Of Fraser 1 star review on 27th November 2023

Posted 5 months ago

“NEVER ORDER ONLINE FROM HOUSE OF FRASER, THEY CHARGE FOR DELIVERY AND THEN ALSO CHARGE YOU IF YOU NEED TO RETURN ANY ITEMS, - THEIR CUSTOMER SERVICE IS ABSOLUTLEY SHOCKING!- YOU END UP IN ENDLESS AUTO GENERATED EMAIL TRAILS AND NOTHING IS EVER RESOLVED. BUYER BEWARE!!!!!!!!!!”

Posted 5 months ago

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House Of Fraser is rated 3.0 based on 7,449 reviews