HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 692 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone call took an unnecessarily long time and the the operator kept putting me on hold. Probably not his fault but a very unwieldy computer system”

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Posted 8 years ago

“Pathetic customer service. Any attempt to contact HSBC other than face-to-face results in a spate of generic emails which offer plenty of platitudes but little substance of meaningful content. The words 'we will get back to you as soon as possible' now no longer mean anything to me. I have been in a dispute with HSBC for 3 months regarding a payment error; an error which they knowingly committed. I am shocked and appalled by such shoddy and amateur service. Beware. This is a bank comprised of individuals who hide behind the 'brand' of HSBC. I have never known a company more disorganised than HSBC.”

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Posted 8 years ago

“Business account opening was quite stressful and wasted my time paper and energy. Current accounts transfer take up to 1 day to clear despite the fact that my account was perfectly funded”

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Posted 8 years ago

“totally rubbish design compare with the last Hongkong version. Transaction detail w/o corresponding account info only show online.”

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Posted 8 years ago

“worst customer experience trying to open a bank account. I have crossed international borders with my temporary passport without any problems but HSBC for some reason won't accept it?! all government institutions, including the British government, have accepted my passport since it is a valid, government issued passport so HSBC had no valid reason deny me a bank account. When asked what the issue is, their employee said: the tenure of your passport. However, they accept non-temporary passports that expire at the same time as my temporary passport so that obviously doesn't constitute a valid reason. Plus, after completing one of their online applications for a bank account, I waited for 3 weeks for a phone call to arrange a meeting but that never happened. then, i had to call myself and start completing the form via phone, AGAIN! so why do they even have the option of online applications if you never attend to your customers anyways?! Conclusion: horribly bureaucratic without any solid reasoning behind it.”

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Posted 8 years ago

“SICK OF THE COMPLICATED LOG IN TOO MANY PASSWORDS AND NUMBER CANT REMEMBER THEM NOW IN THE PROCESS OF CHANGING BANKS. SICK OF SPEAKING TO PEOPLE I CANT UNDERSTAND OVERSEAS JUST WANT EASY ACCESS WITH LESS COMPLICATED RUBBISH”

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Posted 8 years ago

“New dashboard absolutely useless very difficult to navigate. have been trying to make. Payment to an existing payee, after using my security device it asks for last 4 digits of reference then generates a code and low and behold informs me details are incorrect. I've tried this 4 times now and have been locked out. Please HSBC listen to your customers. I use HSBC Internet banking for business which is far easier.”

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Posted 8 years ago

“I saw a mortgage broker who did not understand the Assured Shorthold Tenancy and presented it incorrectly, resulting in a query, which after one week has not been resolved. Appalling lack of service. Would avoid like the plague. Terrible Terrible service. As a retired broker, I know what level of service should be offered, and this does not come close”

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Posted 8 years ago

“JUST CANT NAVIGATE THE COMPLICATED ONLINE BANKING. JUSTY FIND IT VERY COMPLICATED AND WEARING. HAVE TO TELEPHONE HSBC EVERY TIME AND SPEAK TO SOMEONE OVERSEAS I CAN HARDLY UNDERSTAND. GGGGGRRRRR!!”

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Posted 8 years ago

“hate the over complicated log ins just to get up a new standing order is trial one password for this one for that I dont know which is which as and i cant remember them changing banksasap”

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Posted 8 years ago

“The worst bank in the UK. Branches open inconvenient hours, appointments difficult to book, bare bones staff at branches. Staff have poor knowledge of banking. Much better banks out there. Avoid this bank if you're in the UK.”

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Posted 8 years ago

“My current account was with HSBC ( formerly Midlands Bank ) for 30 years. I was disappointed with their online banking and also I didn't like it when they removed accounts from my payee list without my permission. I called Santander to transfer the account. It was very easy. The transfer to Santander took only one week and all the direct debit arrangements from HSBC was transferred to Santander with no issues. I suggest you all move to another bank rather than stay with HSBC.”

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Posted 8 years ago

“Total rubbish Trying set up a new payee and too many security questions so trip to bank just to send money to my daughter. Barclays and Lloyds much better”

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Posted 8 years ago

“HSBC. The new website just pisses me off!!”

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Posted 8 years ago

“HSBC is the worse international bank I have ever dealt with. Non responsive, bad customer service through the world. I do not recommend them to anybody.”

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Posted 8 years ago

“New platform is not working and therefore I have no access to any of my funds as there is no payees anymore nad no button to add a payee. Incredible after 2 months of calls and emails and complaints they still can't resolve this so I have no way to access my money.”

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Posted 8 years ago

“Everything- no access to my money and have been given the run around for 2 months now- there is no access -a technical issue I think but noone will listen they literally repeat the same thing over and over.”

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Posted 8 years ago

“Just received a letter from Amand Murphy, Head of Commercial banking at HSBC UK which was sent to someone who died two years ago, at an address with which he had no connection telling him inter alia about new Selfie ID service. Is it really possible to use software to distinguich whose ashes are in the cremation urn?”

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Posted 8 years ago

“Totally agree with all of these negative comments. The new internet banking website is utter rubbish. The functionality is awful. What was wrong with the old website format. Now I can only view the half dozen most recent transactions on the ridiculous dashboard interface, and have to download and trawl through PDFs to view earlier transactions. Terrible user experience. Sort it out HSBC.”

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Posted 8 years ago

“I have used HSBC online banking for YEARS - it was fine and easy to navigate - Been a while but logged back and faced with this useless new dashboard - Have LOST all my payees and cant get statements easily or back far enough - What overpaid 20's something and what equally idiotic Executive thought this was an "improved customer experience" It really is the pits. HSBC, GET YOUR ACT TOGETHER AND OFFER THE OLD PLATFORM - CALL IT "CLASSIC HSBC" if you need, but ditch this rubbish”

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Posted 8 years ago

HSBC Employee is rated 1.6 based on 692 reviews