“I am very dissatisfied with the new online banking layout. It is hugely inferior to the previous one, which was easy to use and comprehensible at a glance, to the extent that one hardly needed to think about it. Now, at every visit I have to refathom the system by trial and error. And this is presented as an enhanced layout that takes account of my needs! Not MY needs, I'm afraid. I would very much like to change to another bank, if only I knew which one would be any better.”
“I have had quite a few problems with HSBC over the years, however I've stayed with them due to banking with them since I was a child.
Numerous complaints about them from depositing one of my birthday cheques into another families bank account to asking to call me back from telephone banking on "withheld" numbers asking for my security questions etc. Not the way a bank should be. Not to mention the appalling customer service, who either cannot be understood or are unable to help in any way. My partner banks with Natwest and I have seen the light! I shall be switching banks as of Monday!”
“Online banking pages are awful. Over complicated, unintuitive layout. It feels like they've dropped a box of expensive lego onto the floor and turned that into a website.”
“HSBC internet banking is very poor. Page froze the other day. Have to search for payees instead of them being listed. Not sure all details present. Payees vanish after 13 months. Closed accounts vanish. A/c history doesn't go back far enough. Can't use quick transfer to pay off credit card. No simple method of seeing total interest of all accounts per year. Interest rates are not shown next to account name. Account list is too spaced out.....”
“The new online banking system is terrible. I use internet for banking, shopping, credit cards, utilities constantly - this is easily the worst I have seen. It will not refresh. Will not show all accounts easily on one page. Shows one account at the top of the screen but lists transactions from another account. The previous system was much better - and yet they persist with this. Appalling. Why treat customers with such contempt.”
“On-line banking page froze in the middle of a transaction, did not recover, could not scroll, could not even cancel transaction half way through, completely useless in this instance and somewhat stressful. This and previous difficulties makes us dread the prospect of on-line transactions using HSBC and where possible we now actively seek alternative methods. The whole experience should not be like this.”
“The new online banking is absolutely awful and very inferior to the previous system. I am so sick of trying to navigate it that I am seriously thinking of changing to another, more user friendly bank.”
“I had a bad experience with staff at one of HSBC's branches. I applied for a new account on the last day of HSBC's "£200 Switching Offer", in which they pay £150 for switching to HSBC, and an additional £50 for staying over a year.
I checked the T&Cs very carefully to ensure I was eligible.
When I went to the branch to complete the switch, I had to wait 20 minutes to see an adviser (this was just before 12 noon). When I asked the adviser about the offer they immediately told me I was not eligible as the account was opened after the last date of the switching offer. I repeatedly informed her that I had read the T&Cs which state I only had to APPLY by that date, and have the account opened SUBSEQUENTLY. She denied this, and at one point even suggested I had applied after the date, which was completely false.
In the end, the adviser suggested I return with a printed copy of the T&Cs, which I found to be incredible: surely HSBC's staff should be able to access this information? Why is it my responsibility to bring them their own documents?”
“They sent a debit card to the wrong address and it took 2 and a half hours on the phone and 4 different people to cancel the cards and change the address (I had updated my details 2 years ago!) when I complained all I got was a letter saying it was resolved! Not a single call, email or message. They just don't care about customers, or their security.
Definitely the worst company, let alone bank, that I've had to deal with. Steer well clear”
“the ne wonline banking system is horrendous, the old system was perfect now the new systme is overcomplicated and wastes half of the screen. The payee window no longer lists who you have set-up as payees and it asks you to search for payees, If I simply want to see all payees I have set-up I cant do that any more so I dont actually know who I ahve set-up now.
Its appalling, enough to make me switch banks”
“HSBC has been a major disappointment. I have an account from when I lived in the UK before moving to Canada. My account keeps locking me out even though I have been to the branch and gave all the information they wanted!!! They keep saying that international tax laws require information. That is fine but why do you keep getting confused about where I live and pay taxes??? How little does it take to confuse a huge multinational??? If you cannot figure out a normal person's account with small AND legal activity; how do expect people to trust your ability to do anything.
It is extremely frustrating to be busy with work and having to sort out stupidity of your system across continents. Extremely disappointed and would never recommend you as a bank and would actively speak out against your INCORRECT slogan.
Horrible and I think you would get zero stars if that was possible.”
“tried to open an account using the transfer service and 6 weeks later process still underway and no online banking password without a telephone banking password that was never sent. 50 mins on the phone trying to get that resolved telling me I have to wait 14 days for a 'new' passcode, so no access to my account for 2 months!. now closed it again as this company is a waste of time.”
“The new online site is cumbersome to navigate, constantly freezes or crashes, and it takes ages to add new payees and find out details that were previously easy to find. Such a backwards step and I'm seriously thinking of changing banks now after 20 years of being a customer.”
“New HSBC internet banking is very badly designed. If you tell them they respond by saying it is 'fresh', you will get used to it and you need to do our training. Transferring money is over complex. Altering the period for which you want to see transactions is far too complex and the date part doesn't seem to work correctly. Quick transfer misses out credit card. Payee data is not easily visible. But they have a reason for everything e.g. security. Funny how other providers don't seem to have their issues!”
“I have been with them over 15 years and many of my friends told me dont use hsbc as they can shut your account down for no reason they will not offer you mortgage as their underwriters are useless, they work from 10am till 3pm and most of time they spent on mobile!!!! and thats just true they are simply useless declined application for no reason, I will move my business from them soon no point giving them money”
“Why isn't something done about this bank - wish I had never attempted to open an account. No wonder have to run offers to encourage customers- customer service non existent and when you do get a reply it is quite rude!
People should take note of all the review sites otherwise like me they will regret it!!”
“After over 30 years with the HSBC, are leaving. Staff on the phones are not interested, the new on line banking is a disaster, and we are fed up at being told we will get used to it. Please listen, it doesn't do what you need it to do! The final straw was when we found out they are closing the nearest branch and our next nearest is 20 miles away.”
“Don't go near this bank - they don't answer emails and when they do because one complains then they clearly don't read the email properly and answer inappropriately.
The CEO is as unconcerned about customers as are his staff so the problem is top down.
I have had a narrow escape looking at all the reviews. Customers are not valued.
A close family member works for HSBC and is desperate to get out such is the ethos of the company. They pay huge wages to incompetent people and rely on previous reputation however are finding it increasingly difficult to get good staff and are having to redirect services to China. No doubt this is increasing the problems further?”
“Business Internet banking is AWFUL. Truly dreadful. Personal internet banking is not so bad, but they upgraded my sole trader account to the business internet banking. It's really difficult to navigate around, and that's crazy as my job is in IT!!!!”
