HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 692 Reviews

15 %

of reviewers recommend HSBC Employee

Company Reviews

Questions

Metrics

1.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how HSBC Employee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

HSBC Employee 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The new online banking application is not as clear and simple as the one it replaces. Is this PROGRESS? Apparently cheques can now be deposited without going to a physical bank. GOOD, I call that progress. HOWEVER, the app won't install on my late model iPhone. It has been explained by customer service that there are "issues" with the app which are creating problems in enabling the new enhanced services -- like depositing cheques. One advantage to the online cheque depositing service is post-dated cheques can now be deposited remotely from a physical bank on the date of the cheque. GOOD! Please know I’ve been advised HSBC no longer accepts post-dated cheques. The conundrum is -- a customer with a post-dated cheque or an iPhone with a corrupted app can't deposit a post-dated cheque until the date on the cheque. If HSBC had branches everywhere this wouldn't be a problem. THEY clearly don't. This leaves the customer vulnerable. Thanks for nothing HSBC. It's time to look for another bank which provides services that work. But aren't banks a service industry? Somehow they are forgetting customers provide THEM with money to be able to operate. Banks need to remember they were not needed prior to customers needing somewhere to put their money for safekeeping -- a simple SERVICE. From that simple SERVICE, all the rest of banking has grown. Perhaps customers need to remember we hold the key, not the banks.”

Helpful Report

Posted 8 years ago

“The process of switching has been very complicated..the online banking app has no functionality and I cannot do anything without telephoning the bank apart from my balance.i have spent hours on the phone and have about 30 letters to welcome me etc.but a rubbish banking experience. After only one month I will now be leaving hsbc”

Helpful Report

Posted 8 years ago

“I am very dissatisfied with the new online banking layout. It is hugely inferior to the previous one, which was easy to use and comprehensible at a glance, to the extent that one hardly needed to think about it. Now, at every visit I have to refathom the system by trial and error. And this is presented as an enhanced layout that takes account of my needs! Not MY needs, I'm afraid. I would very much like to change to another bank, if only I knew which one would be any better.”

Helpful Report

Posted 8 years ago

“I have had quite a few problems with HSBC over the years, however I've stayed with them due to banking with them since I was a child. Numerous complaints about them from depositing one of my birthday cheques into another families bank account to asking to call me back from telephone banking on "withheld" numbers asking for my security questions etc. Not the way a bank should be. Not to mention the appalling customer service, who either cannot be understood or are unable to help in any way. My partner banks with Natwest and I have seen the light! I shall be switching banks as of Monday!”

Helpful Report

Posted 8 years ago

“Online banking pages are awful. Over complicated, unintuitive layout. It feels like they've dropped a box of expensive lego onto the floor and turned that into a website.”

Helpful Report

Posted 8 years ago

“HSBC internet banking is very poor. Page froze the other day. Have to search for payees instead of them being listed. Not sure all details present. Payees vanish after 13 months. Closed accounts vanish. A/c history doesn't go back far enough. Can't use quick transfer to pay off credit card. No simple method of seeing total interest of all accounts per year. Interest rates are not shown next to account name. Account list is too spaced out.....”

Helpful Report

Posted 8 years ago

“The new online banking system is terrible. I use internet for banking, shopping, credit cards, utilities constantly - this is easily the worst I have seen. It will not refresh. Will not show all accounts easily on one page. Shows one account at the top of the screen but lists transactions from another account. The previous system was much better - and yet they persist with this. Appalling. Why treat customers with such contempt.”

Helpful Report

Posted 8 years ago

“On-line banking page froze in the middle of a transaction, did not recover, could not scroll, could not even cancel transaction half way through, completely useless in this instance and somewhat stressful. This and previous difficulties makes us dread the prospect of on-line transactions using HSBC and where possible we now actively seek alternative methods. The whole experience should not be like this.”

Helpful Report

Posted 8 years ago

“The new online banking is absolutely awful and very inferior to the previous system. I am so sick of trying to navigate it that I am seriously thinking of changing to another, more user friendly bank.”

Helpful Report

Posted 8 years ago

“I had a bad experience with staff at one of HSBC's branches. I applied for a new account on the last day of HSBC's "£200 Switching Offer", in which they pay £150 for switching to HSBC, and an additional £50 for staying over a year. I checked the T&Cs very carefully to ensure I was eligible. When I went to the branch to complete the switch, I had to wait 20 minutes to see an adviser (this was just before 12 noon). When I asked the adviser about the offer they immediately told me I was not eligible as the account was opened after the last date of the switching offer. I repeatedly informed her that I had read the T&Cs which state I only had to APPLY by that date, and have the account opened SUBSEQUENTLY. She denied this, and at one point even suggested I had applied after the date, which was completely false. In the end, the adviser suggested I return with a printed copy of the T&Cs, which I found to be incredible: surely HSBC's staff should be able to access this information? Why is it my responsibility to bring them their own documents?”

Helpful Report

Posted 8 years ago

“They sent a debit card to the wrong address and it took 2 and a half hours on the phone and 4 different people to cancel the cards and change the address (I had updated my details 2 years ago!) when I complained all I got was a letter saying it was resolved! Not a single call, email or message. They just don't care about customers, or their security. Definitely the worst company, let alone bank, that I've had to deal with. Steer well clear”

Helpful Report

Posted 8 years ago

“the ne wonline banking system is horrendous, the old system was perfect now the new systme is overcomplicated and wastes half of the screen. The payee window no longer lists who you have set-up as payees and it asks you to search for payees, If I simply want to see all payees I have set-up I cant do that any more so I dont actually know who I ahve set-up now. Its appalling, enough to make me switch banks”

Helpful Report

Posted 8 years ago

“HSBC has been a major disappointment. I have an account from when I lived in the UK before moving to Canada. My account keeps locking me out even though I have been to the branch and gave all the information they wanted!!! They keep saying that international tax laws require information. That is fine but why do you keep getting confused about where I live and pay taxes??? How little does it take to confuse a huge multinational??? If you cannot figure out a normal person's account with small AND legal activity; how do expect people to trust your ability to do anything. It is extremely frustrating to be busy with work and having to sort out stupidity of your system across continents. Extremely disappointed and would never recommend you as a bank and would actively speak out against your INCORRECT slogan. Horrible and I think you would get zero stars if that was possible.”

Helpful Report

Posted 8 years ago

“tried to open an account using the transfer service and 6 weeks later process still underway and no online banking password without a telephone banking password that was never sent. 50 mins on the phone trying to get that resolved telling me I have to wait 14 days for a 'new' passcode, so no access to my account for 2 months!. now closed it again as this company is a waste of time.”

Helpful Report

Posted 8 years ago

“The new online site is cumbersome to navigate, constantly freezes or crashes, and it takes ages to add new payees and find out details that were previously easy to find. Such a backwards step and I'm seriously thinking of changing banks now after 20 years of being a customer.”

Helpful Report

Posted 8 years ago

“The new online banking sucks Big time. Why the hell did they change the old one anyway?”

Helpful Report

Posted 8 years ago

“New HSBC internet banking is very badly designed. If you tell them they respond by saying it is 'fresh', you will get used to it and you need to do our training. Transferring money is over complex. Altering the period for which you want to see transactions is far too complex and the date part doesn't seem to work correctly. Quick transfer misses out credit card. Payee data is not easily visible. But they have a reason for everything e.g. security. Funny how other providers don't seem to have their issues!”

Helpful Report

Posted 8 years ago

“I have been with them over 15 years and many of my friends told me dont use hsbc as they can shut your account down for no reason they will not offer you mortgage as their underwriters are useless, they work from 10am till 3pm and most of time they spent on mobile!!!! and thats just true they are simply useless declined application for no reason, I will move my business from them soon no point giving them money”

Helpful Report

Posted 8 years ago

“Why isn't something done about this bank - wish I had never attempted to open an account. No wonder have to run offers to encourage customers- customer service non existent and when you do get a reply it is quite rude! People should take note of all the review sites otherwise like me they will regret it!!”

Helpful Report

Posted 8 years ago

“After over 30 years with the HSBC, are leaving. Staff on the phones are not interested, the new on line banking is a disaster, and we are fed up at being told we will get used to it. Please listen, it doesn't do what you need it to do! The final straw was when we found out they are closing the nearest branch and our next nearest is 20 miles away.”

Helpful Report

Posted 8 years ago

HSBC Employee is rated 1.6 based on 692 reviews