“I previously banked with Halifax and could online bank easily.
I moved to HSBC Advanced to take my mortgage payments down.
The only way you can do this is with a 'digital key' or phone app (which doesn't download)
They have failed to deliver a digital key 3 times now. Without being able to see your fiances its hard to manage.I assume that's what they are going for.
I would suggest not banking with them unless you have too”
“HSBC banking services are deteriorating over last couple of years. HSBC staffs are in denial & they believe every thing is perfect.
I have been with them for about 11 years & used to phone them every couple of years when I faced a banking problem.
Nowadays, I have to phone them couple of times every months at least. Most of their staffs are unexperienced, can not sort out my banking issues, long wait to get hold of one of their agents.
Today it took me 31 minutes in total to speak with two agents with a very difficult to understand Indian accent & they did not solve the problem.
It is nightmare to continue banking with them. It is waste of time & money to deal with such bank & its inefficient staffs.”
“Why do customers/potential customers not get as much as an acknowledgement when they contact customer service? The only way to get any response appears to be to contact the CEO and then you may get a phone call from someone who obviously missed the telephone customer training and speaks to you like an idiot. How do these staff get customer service jobs that they are not capable of doing? Or maybe just the HSBC ethos. The company obviously does not read these reviews or if they do the they don't care or they would doing something to improve the service - so many people cannot be wrong!!”
“I wrote to HSBC regarding a routine matter relating to my current account. They did not reply. I sent a reminder. Again they did not reply. I went to the branch and was promised they would sort it out and get back to me within 24 hours. I never heard from them. I wrote a formal complaint. Again, they did not reply. I took the matter up with the Banking Ombudsman. HSBC at last reacted. They said that they thought the signature on my original letter did not look exactly like the specimen in their file. Apparently that meant that they just scrapped the letter. I work in an industry which relies on customer satisfaction. If I get a letter and it looks suspicious, I contact my client and ask whether they sent it. It also fails to explain why they did not take any action in relation to the reminders; presumably not all of my signatures looked forged, nor why they did not get back to me after my visit to the branch. In my humble opinion, the sooner HSBC packs up its chopsticks and head back to Hong Kong the better for all of us.”
“Even time try to active my online bank keep saying wong info for 5 time and then lock u out u online banking which then mean I have to go out my way to hsbc bank just to let them access my info so back words it's 2017 long”
“One word, WOW!
1. Cannot speak good English
2. Eat while talking on the telephone
3. Rude staff
4. They do not listen to the problem but speculation
5. They disrespect you when they know you are poor and not rich.
I wish I could do something about it as I am a HSBC customer but not going to stay for long!
Just visit Barclays, a wonderful service, beautiful staff members, even the branch you visit smells nice! Just compare and you will see the difference!
I do not know about other banks!
Thank you,”
“Hello Mrs and Mrs In order to help you overcome your various financial concerns and to face your objectives for the future in a framework without difficulties, I submit a loan-credit offer to you (individuals, companies, as associations) In difficulty or wanting help to solve some of their financial problems or start a business.
Choice of amount from £ 2,000.00 to £ 500,000.00
Choice of repayment term: 40 years maximum.
Annual repayment rate 2% interest.
With this in mind, please write to me or contact me by mail if you are interested in my loan offer contacted me by mail:
Mouchel.creditdispo@gmail.com”
“HSBC leaves me very scared after trying to help my son who recently had £800 defrauded from his account. They have poor security measures for over counter withdrawals and allowed his account which had already had fraud withdrawals to become the target of more fraud withdrawals. They had the nerve to charge him unauthorised overdraft fees whilst the investigation was going on and treated him like a criminal. It was an insult when they asked him to pick up his new card on an account which had nothing in it because they had allowed someone to show insufficient ID when making withdrawals from my son's account. Thank goodness I don't bank with them.”
“The new online banking website is a complete nightmare. Whoever designed it and whoever signed-off the changeover from the old website to the current user-UNFRIENDLY load of garbage should not be employed by HSBC.
I have tried to raise this via the 'My Messages' customer helpline on the website and just get fobbed off or the points I raise are ignored.
What an awful way to treat your customers. Goodbye.”
“the security to get into your bank is absolutely appauling! you have to have 3 password, 5 security questions, a memorable name, a security code and then you need to download the app to generate a random code ontop - this happens EVERY TIME YOU TRY TO LOG IN!!!!!!!! i've been locked out several times for forgetting one of these million codes and each time you have to wait in a que on the phone for 1 hour, to be connected with an idian who you cant even understand and is useless at his job!!! the next time i manage to actually get into my bank to withdraw money, i am closing it as soon as! worst bank i've ever been with! do not go with them!”
“New website awful
I have 8 accounts and its all too large too confusing and absolutely dreadful. Please can we have the old design back asap.
I have been with HSBC do 45 years and work in IT this is the worst IT bank upgrade (front end) I have ever seen.
Please please go back or I have to switch banks”
“I have been trying to get my account unlocked and have been holding on phone for 2 occasions for 30 minutes plus and no answer. Diabolical service for a long term customer. Seriously thinking of closiavvount as thought online was easier - not impressed”
“What went right. The design is shocking, I think a two year old could have made a better job of it, hang on maybe it was a two year old. Same old reply when asking about it online, terrible way to treat customers. My advice STEER CLEAR.”
“BE WARY OF THE NEW WEBSITE HALF OF THE FUNCTIONALITY DOES NOT WORK VIA GOOGLE CHROME BROWSER....FORTUNATELY MOST OF IT SEEMS TO WORK VIA INTERNET EXPLORER”
“Extra payment deducted from the transferring the monies oversea. Called three times and have to wait for at least half an hour. Each time the customer services team assured me that the outstanding fund will be transferred but nothing happen and no follow up. It has been 7 months and the small amount has been stranded. This was my first and last time using their oversea bank transfer.”
“PPI compensation agreed 3.5 months ago, after 5 hrs of frustrating phone calls to an offshore contact centre (? India), language barriers and incompetence I still have not received the compensation promised. Truly the worst service I have received in my 50 years on the planet. A company who doesn't care!”
“I had a Premier account with HSBC for few years. They closed all my accounts without a reason with the promise that they will send the money back within 10 days by cheque. Not only I have not received any cheque after 15 working days, they also do not issue any emergency cash or even try to resolve any problems. Although I keep calling everyday for a month, I still have not received my money, PLEASE AVOID FOR YOUR OWN GOOD!”
“Painful overseas funds transfer experience with the HSBC Bank. I will request fellow friends remitting funds overseas with HSBC Bank please reconsider your decision else you will also land with the sufferings that I am going through. Please explore other options available with you but don't even dare to think of HSBC Bank.”
