HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 700 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 700 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 21st September 2025

Came Across WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Help Fight Fraud Case

HSBC Employee 1 star review on 11th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th May 2025

Arabella

HSBC Employee 1 star review on 27th April 2025

Timothy Larry

Anonymous

Anonymous // 01/01/2019

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“the security to get into your bank is absolutely appauling! you have to have 3 password, 5 security questions, a memorable name, a security code and then you need to download the app to generate a random code ontop - this happens EVERY TIME YOU TRY TO LOG IN!!!!!!!! i've been locked out several times for forgetting one of these million codes and each time you have to wait in a que on the phone for 1 hour, to be connected with an idian who you cant even understand and is useless at his job!!! the next time i manage to actually get into my bank to withdraw money, i am closing it as soon as! worst bank i've ever been with! do not go with them!”

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Posted 8 years ago

“They "improved" a near perfect online banking web site. Nightmareish FAIL. Avoid at all costs.”

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Posted 8 years ago

“New website awful I have 8 accounts and its all too large too confusing and absolutely dreadful. Please can we have the old design back asap. I have been with HSBC do 45 years and work in IT this is the worst IT bank upgrade (front end) I have ever seen. Please please go back or I have to switch banks”

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Posted 8 years ago

“I have been trying to get my account unlocked and have been holding on phone for 2 occasions for 30 minutes plus and no answer. Diabolical service for a long term customer. Seriously thinking of closiavvount as thought online was easier - not impressed”

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Posted 8 years ago

“What went right. The design is shocking, I think a two year old could have made a better job of it, hang on maybe it was a two year old. Same old reply when asking about it online, terrible way to treat customers. My advice STEER CLEAR.”

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Posted 8 years ago

“BE WARY OF THE NEW WEBSITE HALF OF THE FUNCTIONALITY DOES NOT WORK VIA GOOGLE CHROME BROWSER....FORTUNATELY MOST OF IT SEEMS TO WORK VIA INTERNET EXPLORER”

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Posted 8 years ago

“Extra payment deducted from the transferring the monies oversea. Called three times and have to wait for at least half an hour. Each time the customer services team assured me that the outstanding fund will be transferred but nothing happen and no follow up. It has been 7 months and the small amount has been stranded. This was my first and last time using their oversea bank transfer.”

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Posted 8 years ago

“PPI compensation agreed 3.5 months ago, after 5 hrs of frustrating phone calls to an offshore contact centre (? India), language barriers and incompetence I still have not received the compensation promised. Truly the worst service I have received in my 50 years on the planet. A company who doesn't care!”

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Posted 8 years ago

“I had a Premier account with HSBC for few years. They closed all my accounts without a reason with the promise that they will send the money back within 10 days by cheque. Not only I have not received any cheque after 15 working days, they also do not issue any emergency cash or even try to resolve any problems. Although I keep calling everyday for a month, I still have not received my money, PLEASE AVOID FOR YOUR OWN GOOD!”

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Posted 8 years ago

“Painful overseas funds transfer experience with the HSBC Bank. I will request fellow friends remitting funds overseas with HSBC Bank please reconsider your decision else you will also land with the sufferings that I am going through. Please explore other options available with you but don't even dare to think of HSBC Bank.”

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Posted 9 years ago

“I don't even think it deserves one star to be honest... they are so slow at any transactions most of my payments come in a week late. Internet banking is an absolute joke, the fact I need loads of codes and numbers to log in and sending money is way to complicated I end up using pay pal instead. When my student account has come to an end I will be changing banks straight away.”

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Posted 9 years ago

“Living in a small market town - as we do, that lovely caring bank "the HSBC" has decided to close all local branches with the exception of Sheffield centre and Barnsley town centre. Great! As I will not enter into internet banking "as HSBC stridently makes every effort to force us into, telling us at the same time" - if you are defrauded it is our fault for not having a safe enough password. Anyway I like to pay my credit card off in full each month, in person, at a branch and so now am required to take well over an hour out of my life each month to trek into Barnsley, pay a parking fee and walk up mount Everest to achieve this once pleasurable experience. Getting very tired of this non customer friendly routine I decided to pay a sizeable building society check into my credit card account to be relieved of a few months running my life to suit the HSBC's profit margins. The most rude bored looking counter clerk interrogated me as to why I was doing this and that this is not how I am supposed to run a credit card account. Excuse me, I'll run it how I want not how some ignorant junior member of staff perceives how I should run my affairs. Disgusting!!! I shall without doubt be moving banks (for the first time in over 30 years) to any other that offers a counter service and facilities convenient to myself (only a customer). I am fortunate that I owe the world not a penny and so do not have to put up with this greedy capitalism at its worst. Bring back the Midland Bank where the customer was king.”

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Posted 9 years ago

“The most ridiculous login processes I've ever known. I've been on the phone to them for 37 minutes because I've changed my mobile and as such the app won't work... An app which for some reason I need to have to log in to my account along with around 18 pieces of vital security information which I have clearly forgotten. End of my tether.”

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Posted 9 years ago

“The way HSBC conducts its business is an absolute joke. On 7th July I applied online to open an HSBC Advance Bank Account. The application went smoothly but in the end a message appeared that it needed to be reviewed first by agent. No confirmation e-mail or letters received so on 11th I had a chat session inquiring about the status of my application. They told me that they were unable to provide any information by chat. So I phoned them, waited more than 35 minutes before I had anyone to talk to. I was told on the phone that I was going to receive a letter. The letter finally arrived on 13th, requesting showing my payslips for the last 4 months OR the most recent P60 at a branch. I took both payslips and P60 to the local branch (Allerton, Liverpool). Just as well as the girl said she needed both (the letter clearly stated either - or). She copied them and promised to take care of the rest. I also mentioned that I would be on holidays so all additional correspondence should be by e-mail. She said she was going to make a note of it. I did not hear anything from them by e-mail, and when I came home to my great surprise there was no letter at all. So on 2 August I phoned them again. After 40 minutes on the phone I got an agent on the phone who told me that they had not received my payslips or P60. Apparently it was lost somewhere between the local branch and them. So he asked me to call the local branch, for which he gave the number 08455 835 046, to see where the document was lost. Just after hanging up I realized that this was an expensive number and was stricken by the fact that I was asked as a potential client to investigate a break down in internal communication. So I rang them back once again asking for a land line number for the branch. After another 40 minutes waiting I finally got someone on the line who told me it is impossible to call local branches but I needed to provide the information they are asking to the local branch. She simply could not get it that I already had done it a fortnight earlier and was not willing to listen what I had to say. All of a sudden I was cut off. Then I had enough. If this is the way they treat potential new clients, what is the lot of those who are already with them? No thanks, no matter how attractive some of their products can be, I will never again think of becoming the client of this completely incompetent business. I am now only worried how they treat my personal information if important documents can be lost so easily in their systems.”

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Posted 9 years ago

“Been trying to generate an activation code for their digital secure key for a WEEK now. This whole mess was triggered by a visit to a high street branch where, it appears, not all my details made it onto their systems despite the 'help' of the staff. Now, every contact number dialled on every occasion has resulted being kept on hold. A staggering total +2hrs of call time has been wasted on hold. The website and web chat has been equally useless — always pointing back towards a request to phone into one of their numbers.”

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Posted 9 years ago

“Just been on the phone for 15 minutes waiting to speak with someone in telephone banking at 11pm at night! Finally hung up.What a joke!”

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Posted 9 years ago

“Misleading and incorrect information with web chat and 40 minute hold time. Footprint on my credit rating from incorrect advise. Sending all banking details to wrong address - DPA. Online system problems with only one answer – Going into a branch. Misleading and incorrect that my address was changed - after taking time off work to go into the branch! False information given when told payments where set up when they were not! Lied when said would contact me within 72 hours. (FCA guidelines) Once calling back after one week with no contact from HSBC after raising the complaint. I was told that they would be in contact within one week and 8 days on still no contact from HSBC – Lied.”

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Posted 9 years ago

“Complain, HSBC blocked (frozen) debit account and ISA account with 2500 pound. Buyer complaint to her bank saying she never received the parcel when she did the buyer is a dirty lil scammer.. Bank is not helping me at all, I have provided all proof, postage receipt, and conversation between buyer and me on email buyer has admitted that she have received all the packages and very happy about it, I even have a form signed by the buyer confirming that she has received all the packages. Even after providing 27 pages of proof to my bank HSBC I was told theres nothing they could do and the buyer is the one who could help me cancel the dispute at her end if buyer do not cancel the dispute my account would be frozen forever I have been told, dispute has been going on for 13 days and still going on when contacted the buyer she keeps on saying I am so sorry I was confused and buyer keeps on saying she has already spoken to her bank and her bank would contact my bank and my account would be active but my account is still frozen.. buyer keeps on lying to me saying she has already spoken to her bank and everything gonna be fine but its getting worst and worst, now I am in debt because my account is frozen and all credits goes to HSBC clap clap. I even didn’t receive a letter from HSBC saying the dispute is on and my account is frozen, only found out when I visited my branch, when I requested a letter I have been told sorry we cant give you or send a letter all I wanted was a written letter from HSBC saying my account is frozen…Useless disgraceful staff ever Shame on you HSBC…. HSBC is very unhelpful Bank, and they will treat you like a mug so please be careful before putting your money in HSBC account, I wanted to spread this message because I don’t want you to be the next victim.. HSBC are happy to froze your account so that they could put your hard earned money in their pocket you know economy crisis right.. I need your help guys any suggestions how to resolve this situation would be appreciated big time thank you please write me on misslaura299@outlook.com”

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Posted 9 years ago

“Appalling.”

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Posted 9 years ago

“If you bank with this crowd the drop them. If you are thinking about using them then forget it. This mob are the biggest bunch of incompetent prats I have ever experienced. Call times unworkable, customer service level abysmal, banking systems chronic. Yep Its all been said before, this organisation is not run by professional bankers but more like a heap full of old wankers might be a more appropriate term. Dump them.”

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Posted 9 years ago

HSBC Employee is rated 1.6 based on 700 reviews