HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 692 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a Premier account with HSBC for few years. They closed all my accounts without a reason with the promise that they will send the money back within 10 days by cheque. Not only I have not received any cheque after 15 working days, they also do not issue any emergency cash or even try to resolve any problems. Although I keep calling everyday for a month, I still have not received my money, PLEASE AVOID FOR YOUR OWN GOOD!”

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Posted 8 years ago

“Painful overseas funds transfer experience with the HSBC Bank. I will request fellow friends remitting funds overseas with HSBC Bank please reconsider your decision else you will also land with the sufferings that I am going through. Please explore other options available with you but don't even dare to think of HSBC Bank.”

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Posted 8 years ago

“I don't even think it deserves one star to be honest... they are so slow at any transactions most of my payments come in a week late. Internet banking is an absolute joke, the fact I need loads of codes and numbers to log in and sending money is way to complicated I end up using pay pal instead. When my student account has come to an end I will be changing banks straight away.”

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Posted 8 years ago

“Living in a small market town - as we do, that lovely caring bank "the HSBC" has decided to close all local branches with the exception of Sheffield centre and Barnsley town centre. Great! As I will not enter into internet banking "as HSBC stridently makes every effort to force us into, telling us at the same time" - if you are defrauded it is our fault for not having a safe enough password. Anyway I like to pay my credit card off in full each month, in person, at a branch and so now am required to take well over an hour out of my life each month to trek into Barnsley, pay a parking fee and walk up mount Everest to achieve this once pleasurable experience. Getting very tired of this non customer friendly routine I decided to pay a sizeable building society check into my credit card account to be relieved of a few months running my life to suit the HSBC's profit margins. The most rude bored looking counter clerk interrogated me as to why I was doing this and that this is not how I am supposed to run a credit card account. Excuse me, I'll run it how I want not how some ignorant junior member of staff perceives how I should run my affairs. Disgusting!!! I shall without doubt be moving banks (for the first time in over 30 years) to any other that offers a counter service and facilities convenient to myself (only a customer). I am fortunate that I owe the world not a penny and so do not have to put up with this greedy capitalism at its worst. Bring back the Midland Bank where the customer was king.”

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Posted 8 years ago

“The most ridiculous login processes I've ever known. I've been on the phone to them for 37 minutes because I've changed my mobile and as such the app won't work... An app which for some reason I need to have to log in to my account along with around 18 pieces of vital security information which I have clearly forgotten. End of my tether.”

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Posted 8 years ago

“The way HSBC conducts its business is an absolute joke. On 7th July I applied online to open an HSBC Advance Bank Account. The application went smoothly but in the end a message appeared that it needed to be reviewed first by agent. No confirmation e-mail or letters received so on 11th I had a chat session inquiring about the status of my application. They told me that they were unable to provide any information by chat. So I phoned them, waited more than 35 minutes before I had anyone to talk to. I was told on the phone that I was going to receive a letter. The letter finally arrived on 13th, requesting showing my payslips for the last 4 months OR the most recent P60 at a branch. I took both payslips and P60 to the local branch (Allerton, Liverpool). Just as well as the girl said she needed both (the letter clearly stated either - or). She copied them and promised to take care of the rest. I also mentioned that I would be on holidays so all additional correspondence should be by e-mail. She said she was going to make a note of it. I did not hear anything from them by e-mail, and when I came home to my great surprise there was no letter at all. So on 2 August I phoned them again. After 40 minutes on the phone I got an agent on the phone who told me that they had not received my payslips or P60. Apparently it was lost somewhere between the local branch and them. So he asked me to call the local branch, for which he gave the number 08455 835 046, to see where the document was lost. Just after hanging up I realized that this was an expensive number and was stricken by the fact that I was asked as a potential client to investigate a break down in internal communication. So I rang them back once again asking for a land line number for the branch. After another 40 minutes waiting I finally got someone on the line who told me it is impossible to call local branches but I needed to provide the information they are asking to the local branch. She simply could not get it that I already had done it a fortnight earlier and was not willing to listen what I had to say. All of a sudden I was cut off. Then I had enough. If this is the way they treat potential new clients, what is the lot of those who are already with them? No thanks, no matter how attractive some of their products can be, I will never again think of becoming the client of this completely incompetent business. I am now only worried how they treat my personal information if important documents can be lost so easily in their systems.”

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Posted 8 years ago

“Been trying to generate an activation code for their digital secure key for a WEEK now. This whole mess was triggered by a visit to a high street branch where, it appears, not all my details made it onto their systems despite the 'help' of the staff. Now, every contact number dialled on every occasion has resulted being kept on hold. A staggering total +2hrs of call time has been wasted on hold. The website and web chat has been equally useless — always pointing back towards a request to phone into one of their numbers.”

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Posted 9 years ago

“Just been on the phone for 15 minutes waiting to speak with someone in telephone banking at 11pm at night! Finally hung up.What a joke!”

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Posted 9 years ago

“Misleading and incorrect information with web chat and 40 minute hold time. Footprint on my credit rating from incorrect advise. Sending all banking details to wrong address - DPA. Online system problems with only one answer – Going into a branch. Misleading and incorrect that my address was changed - after taking time off work to go into the branch! False information given when told payments where set up when they were not! Lied when said would contact me within 72 hours. (FCA guidelines) Once calling back after one week with no contact from HSBC after raising the complaint. I was told that they would be in contact within one week and 8 days on still no contact from HSBC – Lied.”

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Posted 9 years ago

“Complain, HSBC blocked (frozen) debit account and ISA account with 2500 pound. Buyer complaint to her bank saying she never received the parcel when she did the buyer is a dirty lil scammer.. Bank is not helping me at all, I have provided all proof, postage receipt, and conversation between buyer and me on email buyer has admitted that she have received all the packages and very happy about it, I even have a form signed by the buyer confirming that she has received all the packages. Even after providing 27 pages of proof to my bank HSBC I was told theres nothing they could do and the buyer is the one who could help me cancel the dispute at her end if buyer do not cancel the dispute my account would be frozen forever I have been told, dispute has been going on for 13 days and still going on when contacted the buyer she keeps on saying I am so sorry I was confused and buyer keeps on saying she has already spoken to her bank and her bank would contact my bank and my account would be active but my account is still frozen.. buyer keeps on lying to me saying she has already spoken to her bank and everything gonna be fine but its getting worst and worst, now I am in debt because my account is frozen and all credits goes to HSBC clap clap. I even didn’t receive a letter from HSBC saying the dispute is on and my account is frozen, only found out when I visited my branch, when I requested a letter I have been told sorry we cant give you or send a letter all I wanted was a written letter from HSBC saying my account is frozen…Useless disgraceful staff ever Shame on you HSBC…. HSBC is very unhelpful Bank, and they will treat you like a mug so please be careful before putting your money in HSBC account, I wanted to spread this message because I don’t want you to be the next victim.. HSBC are happy to froze your account so that they could put your hard earned money in their pocket you know economy crisis right.. I need your help guys any suggestions how to resolve this situation would be appreciated big time thank you please write me on misslaura299@outlook.com”

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Posted 9 years ago

“Appalling.”

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Posted 9 years ago

“If you bank with this crowd the drop them. If you are thinking about using them then forget it. This mob are the biggest bunch of incompetent prats I have ever experienced. Call times unworkable, customer service level abysmal, banking systems chronic. Yep Its all been said before, this organisation is not run by professional bankers but more like a heap full of old wankers might be a more appropriate term. Dump them.”

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Posted 9 years ago

“Since the branch closed in Amesbury, just over a mile away, which I used several times a week for 20 year, I now have to go to Salisbury 10 miles away. I can still pay in cheques at the post office in amesbury. However, my secure key became damaged and had to go to Salisbury to HSBC to get a replacement. I'd tried the telephone banking service but the queue was 20 minutes. Ouch. I eventually got the replacement secure key working . HSBC have a page to help people hsbc.co.uk/securekey to help customers but they've discontinued it! So, after trial and error, I worked it out for myself.”

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Posted 9 years ago

“I had an appointment with a business manager at Gloucester branch to open a new business account and received a letter confirming this 10 days before. took time off work, drove to Gloucester, paid to park. was met at the door by the greeter who told me that Hannah Casser, with whom I had an appointment was off sick and had been for a number of weeks. Nobody had bothered to contact me, So my day was a complete waste of time. I would not expect this level of incompetence from a high street bank. To say I was angry would be an understatement and I would need a very good reason to consider using HSBC for my new business. Nobody at the bank other the poor girl on the front could take the time to come and speak to me and even attempt to rearrange the appointment. Utterly disgraceful treatment of a potential customer.”

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Posted 9 years ago

“Received letter from HSBC; if we don't hear from you within XX (three weeks), we will suspend access to your account, call telephone 03457606060. Trouble is when I call and then input sort and account number, all I get is endless "music". What can I do? I can't get through to anyone. This MUST be the worst bank or possibly of any business, for customer service. Lines may be open as advertised 8 till 10pm every day but is there anyone out there to answer ???”

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Posted 9 years ago

“telephone banking is so not useable, takes at least 40 mins to get through even late at night. trying to get through to sort put a few problems so I can close my account”

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Posted 9 years ago

“super slow international transfer, held money without reason and denied to give the reason for more than 3 times They lost my new debit card Wait for a season on telephone banking service VERY VERY VERY VERY VERY POOR customer service”

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Posted 9 years ago

“I went with my wife in Camden Town branch to open a joint acount. She is not a HSBC customer. The employer prepared all documents and we signed all and he sad that he will call next Monday or Tuesday to inform about the situation. He neved done that. I call after to weeks and the person sad that they will investigate. I call the second time and I discussed with ROB. After few day one of his collagues call me to inform me that few document are missing. I called again todat, 21/06/2016, and Soyeb sad that he will check what is the situation. I can not believe that this situation will be solved soon. My next question is: How much do I need to wait for a morgage? I can not recomand them to any of my friends. Traian Petre”

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Posted 9 years ago

“The worst customer service ever!WTF ARE THEY DOING AT THE CALL CENTRES? IS IT SUCH A PROBLEM TO EMPLOY MORE QUALIFIED PEOPLE TO ANSWER THE FREAKIN PHONES AND HELP US WITH OUR QUIERIES ?!!! What a mess! At the branch-terrible organization-not enough stuff members,not even mentioning the fact we had to wait for at least 30 minutes for our phone call to be answered.TERRIBLE! I seriously dont understand what went wrong with this so called bank?!”

HSBC Employee 1 star review on 15th June 2016

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Posted 9 years ago

“Shocking telephone service! Spend more time on hold or waiting to actual speak to someone”

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Posted 9 years ago

HSBC Employee is rated 1.6 based on 692 reviews