HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 700 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 700 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 21st September 2025

Came Across WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Help Fight Fraud Case

HSBC Employee 1 star review on 11th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th June 2025

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HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th May 2025

Arabella

HSBC Employee 1 star review on 27th April 2025

Timothy Larry

Anonymous

Anonymous // 01/01/2019

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“Shocking service, been with HSBC 30 years and lost my secure key, after no success calling a telephone number for 2 weeks, being on hold for over 40 minutes at times I sourced that I needed to pick up a new secure key from a branch. They said at my branch, I had to telephone to deactivate my old secure key. When I finally got through, they did not tell me that I could not order a cheque book on line and would have to do this by telephone. Just spent another 40 minutes on the phone at 9.20 pm till 10 pm with no answer. God knows how much it has cost me in telephone calls and still no cheque book. Time to move bank!!!!”

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Posted 9 years ago

“Bad customer service - why does it always take at least 20 minutes to get a human on the 'phone? Other financial institutions don't have this problem.”

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Posted 9 years ago

“It seems nobody takes phone calls at the call centre, complaints are not responded. HSBC customer service sucks big time. Leaving this awful and disgraceful service”

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Posted 9 years ago

“Disgusting service I am 52 years old and I'm accused of fraud!! If the bank was doing there job this wouldn't have happened then to speak to me rudely put my children through distress!”

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Posted 9 years ago

“H.s.b.c, what a joke....in branch service average no better or worse than any other bank....staff are helpful when you can manage to get to speak to someone,tried on MANY MANY occasions to speak to there customer service team with an average waiting time of no less than 25 minutes if your very lucky but 9 times out of 10 just given up through frustration of endless waiting awful music and when and if you are lucky enough to get through people don't return your calls as arranged with any follow up info.......so in reality only worth 3% out of ten and thats being generous as in branch staff are slightly more helpful....its not like this mass corporation are being intrusted with the every day mans finances,you would expect a lot more from a multi million pound corporation but when you can't evan get to speak to someone in less that 25 minutes when you need there advice you have to wonder weather its time to move banks to 1 of the other unless providers...POOR POOR POOR”

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Posted 9 years ago

“Don't ever try and secure a remortgage via HSBC. Complete incompetence re: paperwork and timely service. You will end up paying more!”

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Posted 9 years ago

“Very difficult to get hold of! Took me three days to contact the right person to book an appointment. We were given the wrong information with regards to our mortgage details which meant we wasted months of our time and we're still in a predicament now! I would not recommend hsbc to anyone!”

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Posted 9 years ago

“HSBC is another of those business models built an building around cheap or no service - customers to do it for themselves. Branch staff try to be helpful but are stuck with HSBC process. Just spent 20 minutes waiting for HSBC to answer the phone returning their call from the security department that wanted me to discuss details of a payment and my security details when on a packed train. Operator was virtually unintelligble. No point in trying the branch for help as 'computer say no' - again.”

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Posted 9 years ago

“Have just abandoned my application to open a business Account with HSBC, after being dragged through weeks of the application process, due to them unnecessarily applying FATCA to Limited company applicants, at this time. I have spent weeks chasing their customer service team, making formal complaints which have not hastened the process or resulted in anybody taking responsibility for the delays. I have been lied to about the length of time the process should take. HSBC obviously didn't put their money where their mouth is, in terms of ensuring that they had sufficiently trained staff in adequate numbers to deal with this. I have had to chase them all the way through the process, regardless of trying to escalate complaints. After being told that I would receive a telephone interview at 5 PM today, in order to finalise the matter and open my Account, I was actually called at 5:40 PM and was told that I'd missed out a tick in one of the boxes, but a colleague had been trying to reach me on the telephone to let me know. This transpired to be another lie, as I there is no record of any call from them. I decided to call Santander to ask them how long the process would take with them. I went through the whole process over the telephone, received first class for customer service and my business account was opened after 40 minutes! I was told that I wasn't the first disgruntled customer who had become sick of the appallingly poor service from HSBC and had called them. If only I'd done this six weeks ago! I wouldn't give HSBC my custom if they paid me. And absolutely horrible experience over the past six weeks that has caused much stress and taken up far too much of my life.”

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Posted 9 years ago

“Can't get through to Customer Service Desk. Has any HSBC directors tested this service and if so, are they proud of the service they offer to their VALUED CUSTOMERS?”

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Posted 9 years ago

“Good Bank. I have recently used.”

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Posted 9 years ago

“HSBC worst bank ever I will never use it again, stay away from this bank. I called twice and I didn't get resolve my problem. I have to wait for something.”

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Posted 9 years ago

“Horrible customer service. Person I spoke to on the phone had such an attitude on her. When I explained about why I needed an extension on my over draft and asked what I was supposed to do in terms of finances, she said I was just going to have to deal with the charges and I would have to cut down on luxuries, which I was not impressed about, seeing as me and my fiance have not had any luxuries in months. In the end I had to put the phone down on her in case I started shouting. Really useless, unhelpful people.”

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Posted 9 years ago

“This is the worst experience then in other countries around the world I have ( includes third world countries). HSBC Central London - never ever! I went to branch to open new bank account (just REGULAR f-ing bank account!!!) I brought all required documents with me, guy told me he don´t know the company, so he send me to different branch (maybe there would be someone who does). I went there, very nice guy made me bank account. So nice, that he put my address wrongly - even when it was written in front of him on paper from my employer. I found it after 2 weeks endless waiting for the card. I came to branch - told what happened, they told me to call customer service from their phone. So I did. I understand every third word in their ´very well maintained´ phone, but nothing solved. So I went different branch, where was possible to do it with human being, amazing. My card arrived after 2-3 days, I went to online banking to active it, didn´t pass through mobile password because they blocked my phone banking. So I tried different way to log in, blocked my online banking and give me a sign to call customer service. I called customer service, after 20 minutes waiting, operator told me to go to branch with id. I went to branch with id, they checked, told me it´s okay (indian headshake) and you can call customer service and make reset. I went home, called customer service, they told me it´s blocked and go to branch with your id. Instead of taking care about my stuff as a new person in London, I have to spend my time running around HSBC branches, because.... Honestly, I don´t know why !!!!!”

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Posted 9 years ago

“TERRIBLE customer service and not worth the 1 star!! Total lack of customer service when dealing with my recent mortgage application over the phone as i travel a lot with work. Rather than dealing with 1 person I was passed around the houses and I dealt with over 45 different staff, all giving me different information to the last. They cost me time and money by giving me wrong information on numerous occasions. If i was not so advanced with my mortgage application and in danger of losing my new property i would have cancelled the application and moved banks. I was also in the process of opening an ex-pat account and transferring my saving to HSBC but after the inept service i received from HSBC staff i decided to stay with lloyds and i would recommend people to avoid HSBC as they have no care for their customers and only care about taking your money!!”

Helpful Report

Posted 9 years ago

“I have been an HSBC customer for many years. Contactless technology was released in 2010, whilst I was an HSBC customer. Finally, in 2012, HSBC signed on, releasing a statement around this that it would not be reissuing cards to now include contactless, it would gradually roll this feature out when customer cards were due for renewal. Based on this knowledge I sat back for another three years - meanwhile not enjoying the same benefit as my friends and family in other banks - waiting for my card to be renewed in October 2015. You can imagine my surprise and disdain, therefore, when my new card arrives in October 2015 - when contactless technology is all but standard - to find my card is STILL without contactless. Whilst this frustrated me, I thought perhaps (unlike at most other banks) I had to opt in. So, I researched this, and found the policy at HSBC was actually that customers would need to OPT OUT of receiving contactless on their new cards. I had never done this. I definitely wanted it. So, I rang HSBC customer service, and the lady at the end of the phone had a look at my account. She told me that my account didn't QUALIFY for contactless. I receive a steady income of over £1800 a month into my bank account, and have never been in any overdraft debt. I puzzled with the lady therefore as to what more I needed to do to qualify. She was absolutely no use in this, simply telling me I didn't qualify, she didn't know what the rules were, but the "contactless verification review team" were in charge of evaluating my account. They would look at my account "at least once a year." Faced with the prospect of never qualifying for whatever obscene standards HSBC have for granting contactless - in an age where contactless is more standard than not - I plainly told the lady I would happily switch bank accounts. When the rate offered by HSBC is little incentive compared to competitors, perks (not that it should be!!) like contactless are what makes the difference. Backed into a corner the customer service lady FINALLY told me how I could get a contactless card - if I upgraded to an Advanced account (which apparently I DID qualify for?!). Frustrated, I accepted this offer, and she told me I would be contacted by my local branch within the next three days. A week later, no call. So I called customer service again to try to arrange an appointment. Again, I had to wait. Finally two weeks after my initial phone conversation with customer service I had a call to arrange an appointment. Once at my branch appointment - by this point pretty frustrated with the whole experience - the advisor I dealt with was most helpful. She in fact seemed shocked that I had been told I could only get contactless by upgrading to advance, but nonetheless here we were, and the process was completed. I was now on an Advanced account, of which one of the perks was contactless, and my new card was in the post. SO you can imagine my absolute frustration with HSBC and the whole shoddy system it operates, when my new Advanced card arrived, and.. can you guess.. WITHOUT contactless technology. I have rung customer service who assured me they would send out a new card immediately with the technology enabled this time, but WHY should it be this hard? When HSBC claims to be so customer friendly, firstly why should it be up to me to fix this, and secondly, why is the whole damn process so slow, unreliable, and clearly full of bumbling errors. I am very disappointed in the service provided, and if I'm honest the whole experience has been a complete joke. Almost two months after receiving my new card for Oct 2015 and here I am, still without the issue being resolved. The standard set here is pretty low.”

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Posted 9 years ago

“I've been living in the UK for several months now and decided to open up a bank account at HSBC. The customer services is an insolence and I recommend everybody who considers opening an account here to rethink and go somewhere else!! Worst bank ever”

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Posted 10 years ago

“I'm writing as a completely disappointed and disgusted customer for the service I have so far received from HSBC. I applied for a current account online in July and sent off my proof of address by post as requested. I was then asked to take my proof of identity to my local branch which I did in August. I was told that this would be sent off and my application would be processed and my account opened. Since I had not received any information back right up till September from the bank I called in to check the progress of application, only to hear that apparently I had not sent in my proof of identity. After half an hour of talking with different representatives and being told to hold whilst they continued to direct me to someone else that may handle it 'better' I'm told that actually my proof of identity has been scanned in and they don't know why I haven't received my card. I was then told to call in the next day and that my account should be open by 'tommorow' when infact I had to go through the whole process again the next day and had to hear the same thing from the customer service. I called in again a few days later and was told to go to my local branch with all my documents again. I am completely surprised at the level of mistrust within the bank between colleagues when the lady that was dealing with my application was told that although the customers documents had been scanned in by the branch and the documents are visible on the system, they would not confirm them. Neither did they accept that she had my passport right before her to confirm what was already on the system. I am now told to wait, once again, for another seven days for my application to be accepted, three month since I applied for it. I think it's ridiculous and completely disrespectful that I have to wait so long and provide my document and be constantly calling in for the progress of my application when it should only take around one week to open an account. I am completely discouraged from a bank that cannot remain organised and process something as simple as opening a current account where the customer is not taken seriously and has to constantly call in to check whether they are receiving the basic mentioned service.”

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Posted 10 years ago

“Please don't think of open international student bank account with HSBC I am an internationals student who arrived UK in Sept 2015. I need to wait for 3 weeks only able to make my appointment with HSBC bank. HOWEVER, the lady told me I need 9-10 weeks if I plan to open a bank account when I went to the appointment! I'm like r u kidding me, I' m only applying a student account. It mean I only able to get my account maybe next year! Who will wait till 3 months to get an account when other bank able to provide me an account by 1 weeks times! Beside that, the lady ask me to get my parent's bank statement as I'm a self funded student. However, HSBC bank do not state they need this documents in their bank website. And when I go to make an appointment, the person just told me it will be sufficient with my bank introduction letter from university. But, it turn out it was not sufficient when i meet the lady. I decide to go to Barclay and i able to make my appointment within 1 weeks. I able to get my account number and code by the day I went for the appointment . However, the long waiting time in HSBC had made my life become suffer! As u know sometimes it can be hard to survive in UK without a card. I might even passed the due date for me to complete my student registration with university if I wait for the bank card to arrive. This was my personal experience with HSBC! Anyone can still go for HSBC if they prefer it.”

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Posted 10 years ago

“HSBC customer service is a joke. After staying on the phone for over 2hrs as an advance customer, my issue was not resolved - so terrible. The worse thing is those telephone banking experts do not seem to know the bank policies - you wonder how HSBC recruits these ones. They talk as if they care about their customers but run into an issue especially when on a vacation which is clearly not your fault and they'll show you who they really are. HSBC is not a reliable bank.”

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Posted 10 years ago

HSBC Employee is rated 1.6 based on 700 reviews