HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.62

1.6 Rating 703 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 703 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 21st September 2025

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HSBC Employee 1 star review on 11th September 2025

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HSBC Employee 1 star review on 29th June 2025

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HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

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HSBC Employee 1 star review on 29th May 2025

Arabella

HSBC Employee 1 star review on 27th April 2025

Timothy Larry

Anonymous

Anonymous // 01/01/2019

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“I'm writing as a completely disappointed and disgusted customer for the service I have so far received from HSBC. I applied for a current account online in July and sent off my proof of address by post as requested. I was then asked to take my proof of identity to my local branch which I did in August. I was told that this would be sent off and my application would be processed and my account opened. Since I had not received any information back right up till September from the bank I called in to check the progress of application, only to hear that apparently I had not sent in my proof of identity. After half an hour of talking with different representatives and being told to hold whilst they continued to direct me to someone else that may handle it 'better' I'm told that actually my proof of identity has been scanned in and they don't know why I haven't received my card. I was then told to call in the next day and that my account should be open by 'tommorow' when infact I had to go through the whole process again the next day and had to hear the same thing from the customer service. I called in again a few days later and was told to go to my local branch with all my documents again. I am completely surprised at the level of mistrust within the bank between colleagues when the lady that was dealing with my application was told that although the customers documents had been scanned in by the branch and the documents are visible on the system, they would not confirm them. Neither did they accept that she had my passport right before her to confirm what was already on the system. I am now told to wait, once again, for another seven days for my application to be accepted, three month since I applied for it. I think it's ridiculous and completely disrespectful that I have to wait so long and provide my document and be constantly calling in for the progress of my application when it should only take around one week to open an account. I am completely discouraged from a bank that cannot remain organised and process something as simple as opening a current account where the customer is not taken seriously and has to constantly call in to check whether they are receiving the basic mentioned service.”

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Posted 10 years ago

“Please don't think of open international student bank account with HSBC I am an internationals student who arrived UK in Sept 2015. I need to wait for 3 weeks only able to make my appointment with HSBC bank. HOWEVER, the lady told me I need 9-10 weeks if I plan to open a bank account when I went to the appointment! I'm like r u kidding me, I' m only applying a student account. It mean I only able to get my account maybe next year! Who will wait till 3 months to get an account when other bank able to provide me an account by 1 weeks times! Beside that, the lady ask me to get my parent's bank statement as I'm a self funded student. However, HSBC bank do not state they need this documents in their bank website. And when I go to make an appointment, the person just told me it will be sufficient with my bank introduction letter from university. But, it turn out it was not sufficient when i meet the lady. I decide to go to Barclay and i able to make my appointment within 1 weeks. I able to get my account number and code by the day I went for the appointment . However, the long waiting time in HSBC had made my life become suffer! As u know sometimes it can be hard to survive in UK without a card. I might even passed the due date for me to complete my student registration with university if I wait for the bank card to arrive. This was my personal experience with HSBC! Anyone can still go for HSBC if they prefer it.”

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Posted 10 years ago

“HSBC customer service is a joke. After staying on the phone for over 2hrs as an advance customer, my issue was not resolved - so terrible. The worse thing is those telephone banking experts do not seem to know the bank policies - you wonder how HSBC recruits these ones. They talk as if they care about their customers but run into an issue especially when on a vacation which is clearly not your fault and they'll show you who they really are. HSBC is not a reliable bank.”

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Posted 10 years ago

“Has just received the worst customer service from HSBC on the phone. 30 mins on the phone & my query not solved at all”

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Posted 12 years ago

“I'm shocked that it still shocks me how bad HSBC customer service is....”

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Posted 12 years ago

“Love my bank!Great customer service,very understanding!Happy”

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Posted 12 years ago

“I am moving all my banking from HSBC. It's customer service like talking to a brick wall, unresponsive”

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Posted 12 years ago

“rep ended the call without resolving anything. This has been thoroughly unsupportive & unhelpful.”

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Posted 12 years ago

“Thank you to your lovely customer service rep. My issue was entirely my own fault and she was great and really helpful!”

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Posted 12 years ago

“HSBC customer service is terrible. Like seriously bad. .___.”

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Posted 12 years ago

“7 years of agonising customer service with HSBC and the easiest and most pleasant interaction I ever had with them was when I closed my account.”

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Posted 12 years ago

“HSBC are a bloody joke. Time to change to bank with decent customer service.”

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Posted 12 years ago

“Time to change bank! HSBC Customer service a joke!”

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Posted 12 years ago

“HSBC invited me to become a HSBC Premier customer. I get better service as a regular customer at my other banks!”

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Posted 12 years ago

“It still shocks me how bad HSBC customer service is, such a shame.”

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Posted 12 years ago

“Customer service at HSBC is always on point”

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Posted 12 years ago

“I think HSBC have really good customer service on the phone, just spoke to the most helpful guy ever about my online banking.”

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Posted 12 years ago

“HSBC Have terrible customer service, no care for the customers, stuck in a que for half an hour and not even moved. Sort it!”

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Posted 12 years ago

“hsbc hsbccreditcard Customer service picks up after 30 mins. Ooops nope. Back on hold again. Not good customer service HSBC!”

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Posted 12 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

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Posted 12 years ago

HSBC Employee is rated 1.6 based on 703 reviews