HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.43

1.4 Rating 628 Reviews

10 %

of reviewers recommend HSBC Employee

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1.4

Based on 628 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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HSBC Employee 1 star review on 3rd November 2023

Anonymous

HSBC Employee 1 star review on 20th January 2023

Ladymihu

HSBC Employee 1 star review on 29th May 2022

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HSBC Employee 1 star review on 23rd March 2022

Anonymous

Anonymous // 01/01/2019

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“The staff at the Indian call centre are rude,struggle to speak English and cannot understand basic instructions.”

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Posted 6 years ago

“The new online site is cumbersome to navigate, constantly freezes or crashes, and it takes ages to add new payees and find out details that were previously easy to find. Such a backwards step and I'm seriously thinking of changing banks now after 20 years of being a customer.”

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Posted 7 years ago

“The new online banking sucks Big time. Why the hell did they change the old one anyway?”

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Posted 7 years ago

“I previously banked with Halifax and could online bank easily. I moved to HSBC Advanced to take my mortgage payments down. The only way you can do this is with a 'digital key' or phone app (which doesn't download) They have failed to deliver a digital key 3 times now. Without being able to see your fiances its hard to manage.I assume that's what they are going for. I would suggest not banking with them unless you have too”

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Posted 7 years ago

“Living in a small market town - as we do, that lovely caring bank "the HSBC" has decided to close all local branches with the exception of Sheffield centre and Barnsley town centre. Great! As I will not enter into internet banking "as HSBC stridently makes every effort to force us into, telling us at the same time" - if you are defrauded it is our fault for not having a safe enough password. Anyway I like to pay my credit card off in full each month, in person, at a branch and so now am required to take well over an hour out of my life each month to trek into Barnsley, pay a parking fee and walk up mount Everest to achieve this once pleasurable experience. Getting very tired of this non customer friendly routine I decided to pay a sizeable building society check into my credit card account to be relieved of a few months running my life to suit the HSBC's profit margins. The most rude bored looking counter clerk interrogated me as to why I was doing this and that this is not how I am supposed to run a credit card account. Excuse me, I'll run it how I want not how some ignorant junior member of staff perceives how I should run my affairs. Disgusting!!! I shall without doubt be moving banks (for the first time in over 30 years) to any other that offers a counter service and facilities convenient to myself (only a customer). I am fortunate that I owe the world not a penny and so do not have to put up with this greedy capitalism at its worst. Bring back the Midland Bank where the customer was king.”

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Posted 7 years ago

“I have been an HSBC customer for many years. Contactless technology was released in 2010, whilst I was an HSBC customer. Finally, in 2012, HSBC signed on, releasing a statement around this that it would not be reissuing cards to now include contactless, it would gradually roll this feature out when customer cards were due for renewal. Based on this knowledge I sat back for another three years - meanwhile not enjoying the same benefit as my friends and family in other banks - waiting for my card to be renewed in October 2015. You can imagine my surprise and disdain, therefore, when my new card arrives in October 2015 - when contactless technology is all but standard - to find my card is STILL without contactless. Whilst this frustrated me, I thought perhaps (unlike at most other banks) I had to opt in. So, I researched this, and found the policy at HSBC was actually that customers would need to OPT OUT of receiving contactless on their new cards. I had never done this. I definitely wanted it. So, I rang HSBC customer service, and the lady at the end of the phone had a look at my account. She told me that my account didn't QUALIFY for contactless. I receive a steady income of over £1800 a month into my bank account, and have never been in any overdraft debt. I puzzled with the lady therefore as to what more I needed to do to qualify. She was absolutely no use in this, simply telling me I didn't qualify, she didn't know what the rules were, but the "contactless verification review team" were in charge of evaluating my account. They would look at my account "at least once a year." Faced with the prospect of never qualifying for whatever obscene standards HSBC have for granting contactless - in an age where contactless is more standard than not - I plainly told the lady I would happily switch bank accounts. When the rate offered by HSBC is little incentive compared to competitors, perks (not that it should be!!) like contactless are what makes the difference. Backed into a corner the customer service lady FINALLY told me how I could get a contactless card - if I upgraded to an Advanced account (which apparently I DID qualify for?!). Frustrated, I accepted this offer, and she told me I would be contacted by my local branch within the next three days. A week later, no call. So I called customer service again to try to arrange an appointment. Again, I had to wait. Finally two weeks after my initial phone conversation with customer service I had a call to arrange an appointment. Once at my branch appointment - by this point pretty frustrated with the whole experience - the advisor I dealt with was most helpful. She in fact seemed shocked that I had been told I could only get contactless by upgrading to advance, but nonetheless here we were, and the process was completed. I was now on an Advanced account, of which one of the perks was contactless, and my new card was in the post. SO you can imagine my absolute frustration with HSBC and the whole shoddy system it operates, when my new Advanced card arrived, and.. can you guess.. WITHOUT contactless technology. I have rung customer service who assured me they would send out a new card immediately with the technology enabled this time, but WHY should it be this hard? When HSBC claims to be so customer friendly, firstly why should it be up to me to fix this, and secondly, why is the whole damn process so slow, unreliable, and clearly full of bumbling errors. I am very disappointed in the service provided, and if I'm honest the whole experience has been a complete joke. Almost two months after receiving my new card for Oct 2015 and here I am, still without the issue being resolved. The standard set here is pretty low.”

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Posted 8 years ago

“No reply from customer service yet...... is this is the standard of Hsbc”

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Posted 10 years ago

“Terrible service after 15+ years of being a loyal customer. Had an appointment this morning at Walthamstow branch and when I arrived at was told that they should have received a cancellation email. I received an appoint reminder instead. I was told to wait. Waited for 20 mins. Same employee said would look into my case. He did not approve papers I was told by his colleagues (customer services team) to bring. I was there for another 20 mins and in the end he said he cannot help me with my request due to the fact I Did not have the sufficient paper. He said people on phone/his HSBC colleagues don’t have a clue what they are saying (and he side more but no need to go into more detail). Request was to convert a sole account to a joint one. After 15 years and being a Premier customer this is beyond unprofessional, ridiculous and frustrating. It’s easy to change banks. So that’s what I am doing, money current, savings accounts to another bank. People need to be treated professionally and organizations need to properly evaluate their employees. I made an official complaint and I hope they learn next time (if they care). Loyalty is a not a given.”

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Posted 3 weeks ago

“Spoke to David Pearson today supposedly is a complaints specialist. He was rude aggressive and made personal judgement on my situation. Advising me I should managed my finances better he had no idea of my personal situation. He showed no care or compassion no empathy nothing. He came across as very rude and aggressive and when i politely asked him not to shout at me he rudely ended the call. No procedures in place to help disabled and vulnerable people. AVOID AT ALL COST!!”

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Posted 3 weeks ago

“My account was frozen 5 month ago without prior notice and/or any logical explanation. After numerous telephone calls, emails, etc., an individual at their complaint department sent me an email today which she calls "resolution" indicating that they have decided to retain the funds (you read steal the funds) and close the account. I am really lost for words by their action. They claim to be the largest bank in the UK and one of the best in the world!!!! HSBC robs people's money out of their accounts by freezing them out and then ask them to make a complaint!!! This is the most ridiculous law I have ever heard..... Terrible treatment of customers. I have already instructed my solicitor to make an official complaint in court to teach these thievs a good lesson. I recommend all of you to be very careful with HSBC and if you can, switch your bank immediately. You will lose big time if you trust and stay with HSBC.”

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Posted 1 month ago

“The worst bank to use experience on daily basis , no respect no customer loyalty even if you use the bank for long term or long years still the same they will make you suffer doing transfers using their services is just terrible, try and they will make you regret that you choose HSBC , I been with them for some years and for just to transfer money locally they make me regret that I choose them I spend money on calling them and visiting their brunches much more then the transfer I made and from agent to agent from service to service, the best bank give you fake promises.”

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Posted 3 months ago

“Very horrible experience with hsbc. No follow up even I carried them 3 times and FB msg them once, and go to their branch today. Let’s see they reply me not!”

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Posted 6 months ago

“HSBC UK compromised my bank accounts. They disclosed my accounts to other governmental departments without my knowledge or consent or court order. HSBC failed to be transparent with me. I felt HSBC abused my legal lack of knowledge giving me some unfounded excuses stating '' We are legally obliged by the Data Sharing Act, to provide the requested information''.. I was unable financially and mentally to fight it back and still feel powerless dealing with corrupt minds in power positions.”

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Posted 6 months ago

“I cancelled a card on line saying it was compromised and on line said a new one would be sent out . I phoned today days after to make sure a new card had been ordered and I was told no. The person would not listen so I was referred to a manager who also said no abd transferred me without saying to a woman who just would not listen and after 45 minutes I had to go to collect my son from school. I then telephoned back and was on the phone to a woman who asked me if I know my security pin no . I said pls ask the questions she asked me how long i had my account and I have held it for approx 38 years. She transferred me and I could not hear what was being asked and thought it was my date of birth. Hsbc froze my account told me I have to go to a branch but you have closed all near by branches down..told me 7 days to receive a new pin but after all this I don't know if you are sending me a new card. 2 hours of my life wasted and still no answer and then I was told by a manager I could be a scammer”

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Posted 6 months ago

“Ridiculous .. my wages ect are over 2,500 a month going into this bank .I have asked several times to open a separate savers account to set extra money aside and been refused every time . I thought with everything going on at the moment heating electricity food mortgages and food we are encouraged to try put something aside if possible but this bank makes it impossible this I find sad so would not recommend it . Looking 2 switch disgusted is an understatement”

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Posted 11 months ago

“Absolutely disgusting, keep reducing branches and services!!! One of the biggest fraudster in the system!!! Stealing from public for thire own pockets!!!! No counter service, no coins machine in branches, not enough staff to help customers... f-cking joke!!!!! F-ck HSBC, the financial services and the government!!!!”

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Posted 11 months ago

“I am extremely disappointed and disgusted with the lack of attention and care that I have received from your bank recently. It is completely unacceptable that I had requested a phone call and planned my day around it, only to be left waiting with no update or explanation from your team. Furthermore, when I spoke to your online chat representative, I was told that I could wait around all day with no guarantee of a resolution or even an acknowledgement of my concerns. This level of disregard for your customers is appalling and reflects very poorly on your bank. As a customer of HSBC, I expect better treatment than this. It is clear that your bank needs to take a serious look at your customer service processes and make significant improvements if you want to retain existing customers and attract new ones. I demand that you investigate this matter immediately and provide me with a satisfactory resolution. I will not tolerate this level of incompetence and disrespect from your bank any longer.”

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Posted 11 months ago

“AMATEUR BANK OF CLOWNS ENGAGED IN DISTURBING, ILLEGAL CAMPAIGN OF VILE ABUSE 1 I suffer from SEVERE HEALTH PROBLEMS, known to HSBC for many years (I have been a customer there for 20). Bank is now engaged in a PROLONGED, MALICIOUS CAMPAIGN OF ABUSE & ILLEGALITIES (involving staff members Geneen, James Tapp, Bethany Hayton). Company seems to think the law/rules don't apply to them - & they can act as they wish. My life/health has been utterly DEVASTATED by the GROSS NEGLIGENCE/INCOMPETENCE & disturbing campaign of ILLEGAL ABUSE embarked on by company & their rogue, Extremist, creepy/voyeuristic staff. I suffer from severe health problems with a HIGH LINK to SUICIDE - & have been left feeling SUICIDAL bu the persistent, prolonged ABUSE, NEGLIGENCE & ILLEGAL CONDUCT of this appalling, dishonest/unscrupulous, BLM-Terror & RACISM Supporting Business”

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Posted 1 year ago

“Trying to get through to anyone on the phone is a nightmare then you get put on hold constantly. It’s painful trying to sort anything with this bank. They used to be the best. Now they’re the worst”

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Posted 1 year ago

“If you would like to receive bad service, plenty of problems & ruin your business advertising join HSBC they will happy to full fill the above. Please avoid this tin pot outfit they will cause you nothing but unnecessary stress. AVOID AVOID AVOID. I have now switched banks today I am so pleased i finally left them.”

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Posted 1 year ago

HSBC Employee is rated 1.4 based on 628 reviews