iapetus Reviews

Name: iapetus
Address: 34 Belle Vue Terrace, Great Malvern
Rating: 4.94

4.9 Rating 2,727 Reviews

99 %

of reviewers recommend iapetus

Company Reviews

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Metrics

4.9

Based on 2,727 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

441684566929

Email:

hello@iapetus.co.uk

Location:

34 Belle Vue Terrace
Great Malvern
WR14 4PZ

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iapetus 5 star review on 17th December 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You did what you said. I got my throw, which I already love, the day after it was ordered. Very impressive. What I also appreciated was not having to pay another few pounds on postage. Thank you. Rowena”

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Posted 10 years ago

“Really beautiful earrings and great service. Highly recommended.”

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Posted 10 years ago

“I love Iapetus - it's usually my first port of call ( either the shop or their web page) when looking for a present and over the years I have purchased many gifts for friends and family. The staff have always been friendly and helpful. However I ordered a pair of earrings online and when I went to collect them they were larger than I expected and not suitable. I felt I was really told off for not checking the measurements on line. I selected another pair of earrings and there followed a huge fuss about processing a refund. All in all I felt very uncomfortable. I'm hoping it was just a bad day but I shall be wary in future. I do hope the recipient likes her earrings - I don't like the idea of taking them back!”

Helpful Report

Posted 10 years ago

Hi Carolyn, Thank you for the feedback. I'm sorry to hear you felt your experience at the gallery wasn't up to our usual high standards. Having had a chat with the member of staff who served you I think there may have been some crossed wires (rather than cross staff). The iapetus staff are instructed to ask customers who shop online and want either an exchange or a refund to try to establish whether the item was poorly described or incorrectly measured and I believe this is all she was trying to do. I know there was a few problems with the refund as she was unsure how to do a web refund in store. I believe she apologised to you at the time for how long it took, and I think her frustration with our system may have come across as frustration with you which again I'm certain wasn't meant and I apologise if you felt uncomfortable. Obviously if there is any issue with the earrings you exchanged the originals for please don't hesitate to pop back in. We would be more than happy to help. We do very much value your custom and hope you feel reassured in visiting us again soon. All the very best, Chris iapetus

Posted 10 years ago

“very friendly and efficient service”

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Posted 10 years ago

“Bought some art via the online site having looked at it in-store. Service was great, lots of communication to tell me what was happening and lovely welcome when I came into collect my items. Recommended to all.”

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Posted 10 years ago

“Arrived quickly, packaged perfectly, all round great service”

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Posted 10 years ago

“Excellent service and my lovely Nick Hubbard necklace was so beautifully packaged.”

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Posted 10 years ago

“Lovely products, good personal and friendly service. Everything arrived safely and promptly”

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Posted 10 years ago

“Excellent service and my watercolour arrived in perfect condition. Thank you!”

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Posted 10 years ago

“Fast delivery, item looks just like picture and a lovely hand written note. Just hope the girlfriend likes it”

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Posted 10 years ago

“Excellent service, arrived promptly and beautifully wrapped. Thank you.”

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Posted 10 years ago

“As always, the service from Iapetus was impeccable and the products a joy to receive. I'm looking forward to my next purchase.”

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Posted 10 years ago

“This is a welcoming, user-friendly company that always delivers with a personal touch. Communication is prompt and pleasant; the customer is kept very well informed of the status of their order and delivery is prompt. The beautiful packaging makes you feel that you've received a gift, even if you're buying for someone else!”

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Posted 10 years ago

“Very quick and very well packaged. Highly recommend.”

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Posted 10 years ago

“Wonderful service and personal communication. The gifts are always beautifully wrapped. I love shopping with them”

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Posted 10 years ago

“Very friendly, very efficient service. Everything as one would hope.”

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Posted 10 years ago

“I was very pleased. Especially the handwritten note sent with the item really made a positive difference.”

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Posted 10 years ago

“Just placed and received my first order a Nick Hubbard charm bracelet and would like to share my experience. Excellent service, quick delivery, package beautifully wrapped and cheaper than here in Guernsey even with UK VAT charged - would definitely order from this company again. Many thanks”

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Posted 10 years ago

“Great product and lively customer service. Fast, affordable delivery too. Thank you!”

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Posted 10 years ago

“Best price and the best service I have ever received. I saw a necklace I liked in a shop but it was way too dear for me at well over £200.00. The price online ranged from the lowest, approximately £151.00 on Iapetus to £320.00 for the same necklace. It was easy to buy it online on the Iapetus website and I was offered next day delivery. It came in a neat cardboard box tied with string and sealed with opaque selatape. Inside was a pretty box tied with a ribbon and a nice handwritten note. The only problem is that it is my Christmas present so I cant wear it yet! Thanks again : )”

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Posted 10 years ago

iapetus is rated 4.9 based on 2,727 reviews