“Bengaline superstrech Cropped Trousers. Get the size right! Size Medium measures 27 inches which is a size 10 not 28-31 as quoted on the website. The longer bengaline are the correct measurements for size medium. Check before sending to customers. I will contact customer services to get a postal refund as there s no label for free Asda returns either! Very poor and disappointing service!”
“Hermes driver photographed an open window as proof parcel had been delivered. It has not i was in the house. Do not know who Ideal World are using as carriers but its not the normal Hermes Drivers. Will not buy from Ideal world again it was my first purchase and will be my last. If they cant guarantee the honesty of the carriers i wont waste my money”
“When you need to return something its a premium rate call and with all the question it will cost upwards of £20.why is every item selling out and your constantly told to check out ,yet they carry on selling it for days ,talk about high pressure sales and people fall for it.”
“BEWARE not like they used to be,very very poor customer service,had to send mattress back because sides were crushing in and was told would be up to 21 working days for replacement or refund even after I had told them I had health issues and no other mattress they just didn't care,and was told to get neighbours and relatives to help me roll the mattress for collection seriously it's an absolute joke and cost me over £8 in phone calls.”
“I ordered a treadmill and put my home address due to the size and weight - I work full time so was a bit anxious about being there when they delivered it, but on the confirmation email they advise you that an email would be sent advising of delivery date. I was advised 2-4 days.
After 5 days I telephoned customer services, because I had another email from Ideal World saying I needed to complete my order - she confirmed I had placed and paid for my order and that she would put a note on my records to say that I needed notification before delivery.
Then a knock at my door early yesterday afternoon with a man saying he has a delivery for me - thankfully I was home to receive it.
So not too long a wait on delivery - just didn't know it was coming!
Bit of a shambles really and not sure I would order from them again.”
“I have just been told by ideal world…
I have just been told by ideal world that I have to wait 20 more days while they investigate why a floor washer that’s been used poooo only half a dozen times then stopped working altogether needs more investigation. What utter nonsense. It won’t charge and that’s it. I’ve sent several emails and messages. Each ones been met with more excuses. Calls cost 13p a minute plus when you call. It’s an absolute disgrace. They are quick to take your money but not quick to help should things go wrong.
The beldrey floor washer was sent back almost brand new. I’ve kept my half of the contract and paid for it, ideal world should keep theirs. Buyer beware !”
“Bought a Dormeo bed for £400. Could have bought direct from Dormeo for £200.
Bought Elife bike. Battery failed after 12 months. NO SPARES BACKUP from Idealworld. Bike was £475; cost me £330 for decent Samsung batteries pack fitted by an expert. AVOID”
“Ordered and payed for mattress 28 days ago keep getting told be with you in 2 days custo.er services useless. Been told today will get an update in 10 days.”
“The worst online shopping experience I've ever had! Placed an order via guest checkout, they’ve taken my money and no item has arrived. They have no knowledge of my order even after providing all the information they asked for and sending a screenshot of the paypal transaction! Absolutely useless and completely unhelpful. I’ve been emailing them daily and getting nowhere. Going down the paypal route to try and get my money back. They don't even deserve 1 star.. AVOID AT ALL COSTS!!!!!”
“It,s an insult to even give one star but only way to send this. Just spent over 2 weeks with emails and phone calls to this outfit persuading them that I had not ordered numerous items delivered to me . Wasn't believed at first in spite of fact that confirmed payment card details used were not mine. Contacting them absolute nightMike Bonathanmare by phone or email, no one taking reasposibity and ended up with phone charges of almost £15 just to finally convince them that numerous orders were nothing to do with me. My advice keep well away.”
“Never never order again from this company been waiting for my delivery 3 weeks phone done chat emailed the lot . you're Parcels will be with you in 2 working days nothing again will be with you in 2 working days nothing again now its wait 5/7 working days what a joke .”
“Now over a fortnight since I placed an order and payment was taken. Have contacted customer service several times but all they say is there is a logistics issue. No information as to what or when it will be resolved. Absolutely dire customer service.”
“Placed an order on the 4th April. Payment including postage and packing charge was taken but to date over a week later nothing has been dispatched and customer service are unable to advise what the delay is or when it will be resolved. I can ring a national rate number to claim a refund but no idea how long it will take and judging from the service thus far it is likely to cost several pounds to get my money back. Disgusting lack of customer service.”
“Absolutely disgusting service and would never use this company again.
Half of the order has arrived but told it has all arrived then can’t get through to anybody to chase item.
Distressed angry and upset is an understatement.
ADVOID AT ALL COST!!!!!!!”
