Ideal World Reviews

Name: Ideal World
Rating: 1.54

1.5 Rating 348 Reviews

11 %

of reviewers recommend Ideal World

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Metrics

1.5

Based on 348 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Andy George

Anonymous

Anonymous // 01/01/2019

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“disgusting customer service ..feel like your talking to someone other side of world ..got charged £12 to phone them after sending e-mails that were unanswered ..will never buy from them again vile company”

Helpful Report

Posted 3 years ago

“I have never had to send anything back from Ideal world, I have been a customer for years and always recieved products on time and great condition other wise they would have gone straight back. My only problem was trying to speak to a customer service agent who's English wasnt gd and found it hard to understand.”

Helpful Report

Posted 3 years ago

“I ordered a mulberry pillowcase it was tiny not a normal size uk pillowcase. This needs to be added to description I cannot be bothered to return but customer needs to know they are not uk pillowcase size.”

Helpful Report

Posted 3 years ago

“These certins, charged me additional charges and sent my details to a debt recovery company! They allegedly tried to take my payment which I had ordered the item on Flexi pay, but couldn't despite me making the original payment via the same bank account??? I sent them emails, called the extortionate help line only to be put in queue! I will be notifying trading standards about this scam, and.never purchase from this company again.”

Helpful Report

Posted 3 years ago

“Ideal World, u are useless at Customer Services 😡 &As 4 phoning a expensive phone number 😡, Ur a Disgrace😡&Freephone Number should be available & Ur Call Center should not be Aboard 😡 U should have UK Based Call Center Ideal World 😡 &As 4 Ur Items That U Sell😡 U Can get the Same Cheaper In The Shop,s😡 So Ideal World U Get Zero Stars From Customers 😡 Get A UK Freephone Number &Stop Over Charging Customers 😡, Ur Overseas Customer Services Is Absolutely Shocking & Disgrace 😡”

Helpful Report

Posted 3 years ago

“Ideal World passed my 83 year old, recently widowed father's bank account to their discount card affiliates IE - SCAMMERS who without authorization or warning took a hundred quid out of his account, via the bank card registered with IDEAL WORLD. Both companies are refusing responsibility. This has been passed on to Lloyd's fraud team. Absolutely dispicable behaviour. They're a rip off company anyway, charging over £20 per phone call, for what is basically, pound shop stuff. AVOID IDEAL WORLD!!!”

Helpful Report

Posted 3 years ago

“Beware Feedback Calls From Ideal World Over the course of several years I have bought items from Ideal World and generally have been satisfied with the products and the delivery of those items. I have not had an occasion to return any of the items bought. I do though agree with other comments relating to the Blue Magic cleaner. It is ok as a general cleaner for the bathroom etc. but doesn't perform in the way it is demonstrated on TV. Useless on cleaning an oven for example. This review though is to warn about a supposed feedback call that may be received. I had a call from a lady with an east European accent saying she was ringing to see if the product I ordered had arrived and was all everything ok. She then went on to say that as a regular customer I was being rewarded with a credit of £5 added to my account. She then went on to tell me that I would be receiving a free Supercard that would entitle me to discounts via many retailers. The call lasted sometime and it was only when I suggested there would be a cost to this card that she told me it was free for just two weeks after which a sum close to £100 would AUTOMATICALLY BE TAKEN. At this point, and with the tone of the call, I suspected it may be a scam call. I sent an email to Ideal World and received a prompt reply to confirm the call was from Ideal World and that they have removed me from the promotional call list. This is a very underhand way of selling and many people, especially some of the elderly, will be conned into taking up this offer and then find they are massively out of pocket. I have suggested to Ideal World that they should review this method of selling. They are making unsolicited calls and getting around that by claiming it is a feedback call relating to purchased items. BEWARE.”

Helpful Report

Posted 3 years ago

“Like John McAuliff i bought a CCCP watch. It stopped working on 3rd wear. Told it will take 6 weeks to repair. 11 Aug it was returned. Emailled and said its too long i want my money back. They said it may be another two weeks (prob more). So i paid £100 for a tacky piece of junk i dont even have. And getting customer services to talk to you is a nightmare.”

Helpful Report

Posted 3 years ago

“I ordered double XX paellas Don't know what they are flat The not very good Could you send replacements out I can buy better pills and cheaper at the range”

Helpful Report

Posted 3 years ago

“When I reported them that after numerous attempts to log into my account and being returned to sign in each time, including changing my password, i was asked to pay £5 for 'technical advice'! I am not willing to give my card details to a company I do not know, thank you!”

Helpful Report

Posted 3 years ago

“I’ve just had a mattress topper ordered that I didn’t even order!!! I’m going to check my bank account and I will be absolutely livid if they have taken money from my account. I have only shopped with these people once and that was about 8yrs ago. What the hell is going on!!”

Helpful Report

Posted 3 years ago

“bought nicole trousers the material pilled after one wear nicole has definitely changed their material and not good quality at all so dont waste your money ladies”

Helpful Report

Posted 3 years ago

“Worst people to shop with”

Helpful Report

Posted 3 years ago

“Bought a CCCP Watch after watching Kevin Reynolds and Peter your rep on TV. A used watch arrived a Kasholot submarine etc . Sruffaly sent in a lovely box. Did not work ,protective layers, where screwed up like a piece of bubblegum And still waiting for a new replacement or full money and postage back , Sent back on 9thsept 2020 , today is 28th nothing yet but a sarcastic remark on an E mail from customer services ideal world”

Helpful Report

Posted 3 years ago

“Ordered a product on 5/9/20, unlike another reputatable shopping channel you took my money straightaway. Now on 22/9 I am told delivery is a week away at best. So you have banked my money without supplying any products. I am cancelling.”

Helpful Report

Posted 3 years ago

“Rubbish, Rubbish.”

Helpful Report

Posted 3 years ago

“Returnned a phone which had no returns note in the package which i did state this in the email i sent. I returned it to the address on the website by special delivery and it was delivered the next day. I received a confirmation email from the returns department saying it had been received. I waited more than the 10 days they state for your refund and emailed them to ask where it was. They emailed back to say that they had not received it even though i sent the copy email from their retiurns dept. I then sent the customer care team the special delivery number after they had already taken the second installment. Now they have emailed saying it was sent direct to the supplier and have to wait another 48 hrs for them to confirm the refund, then they will us, bur you don’t get any p & p back and it costs a fortune to telephone them, at least qvc telephone is free.”

Helpful Report

Posted 3 years ago

“Bought the Emillia fleece lined leggings. Very happy great fit, fast delivery”

Helpful Report

Posted 3 years ago

“I purchased a so called magic hose it arrived 11/8/20 and I returned it the same day via collectplus. The quality was terrible. I have the postage slip and the tracking history delivering to Ideal World 14/8/20 at 1143hrs. They now say today 22/8/20 they cannot find it at the warehouse and to forward proof of posting before refund can be given,which I have done. This situation is appalling, I will never shop with them again.”

Helpful Report

Posted 3 years ago

“I've send a phone back, by Asda which you think is fast ,it is , and idea world got the phone back the next day great !... Not ! It takes 5 days in the warehouse and then 10 days for the refund to go in Idea world took out all 3 payments ,even knowing I asked for a refund . Ten days they said it would take I phone them on the tenth day and idea world saying it will take 15 days this is just not on.they have taken money out of my bank even wen they know I was asking for refund , I called up complained and was told a manager will call me back in a hour and no call come . I'm still waiting for my refund !!!! No other company takes so long to sort refunds out please be aware”

Helpful Report

Posted 3 years ago

Ideal World is rated 1.5 based on 348 reviews