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Identibase Reviews

3.8 Rating 400 Reviews
70 %
of reviewers recommend Identibase

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Katy was so very helpful. Very efficient.
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Posted 10 months ago
I was able to reset my account after several attempts online
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Posted 10 months ago
Katy sorted out my query for me efficiently, quickly and very politely.
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Posted 10 months ago
administration very efficient so if my pet goes astray I'm confident the system will work well.
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Posted 10 months ago
Registered cat 9 and half years ago due to current legislation changes asked vet to check chip .Chip ok but Not on data base two more attempts 1 at vet practice not on data base. She's 10 I could have lost her years ok . This is getting frustrating and insane.
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Posted 10 months ago
I thought this was a scam. The questions asked were totally unnecessary, just information gathering. This is a cat being chipped, you do not need to know my gender, my age or date of birth. It was confusing and appears to be an attempt at raking in insurance money, I already have insurance for my cat. I am still not convinced that this is not a scam...asking for card details after all rest of the information collecting is how scammers work.
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Posted 11 months ago
At ease knowing my cat won't be lost and easily tracked.
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Posted 11 months ago
Very happy with lukes help with tag
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Posted 11 months ago
They were very good at sorting out my enquiry. They were very helpful and friendly.
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Posted 11 months ago
Friendly & helpful - thank you .
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Posted 11 months ago
Excellent help and instant e mail containing everything I wanted with regard to my cat
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Posted 11 months ago
Added new puppy from another provider onto my current account quickly and easy, then let me know she was now added on Couldn't ask for better
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Posted 11 months ago
Our cat went missing from our garden. We reached out to everyone we could to find him. 5 days later his chip was scanned at a local vet. They immediately called us and we got him back. Without this we would have lost him. So grateful to Indentibase for making this possible.
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Posted 11 months ago
Well what a pleasure to deal with Identibase, The agent I spoke with a man called Luke Stewart, was polite & very informative & really couldn't have been more helpful with my change of keepership query. Thankyou so much & keep up the good work.
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Posted 11 months ago
Dealt with one of the veterinary nurses called Wendy who couldn't have been more helpful. Replied to each of my emails timeously. Really appreciated her support and guidance.
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Posted 11 months ago
Thank you for a quick response and help with my enquiry, such a great service, thanks Alice!
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Posted 11 months ago
I have dementia and I got all confused about how it all works etc but Alice was just wonderful, patient and understanding I didn’t make it easy for her at all. Eventually she got everything sorted and now my confusion has disappeared Thank you Alice
Identibase 5 star review on 6th June 2024
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Posted 11 months ago
Very helpful and a prompt response.
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Posted 11 months ago
Very helpful couldn't have done .ore to help . Nurse Wendy was brilliant . Thank you .
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Posted 11 months ago
The website was easy to use to register all my pets. I had a small query, which was answered very quickly and effectively.
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Posted 11 months ago
Identibase is rated 3.8 based on 400 reviews