“I spoke to Katy about my cat's microchipping via emails. She was very patient with me, as I did have a couple of connection problems between my printer and my smart phone. After much confusion on my part, the problem righted itself.
Katy did her best to guide me through the process, and now I have my cat's microchip details in my own file as well as online.
Thank you Katy! 🤗”
“My cat I got from cats protection she was micro chipped but found by the vets I have had her 7yrs. The vet said if I can get verification from identibase the vet would do it free of charge. Wendy Nurse from identibase was happy to provide proof and did very quickly. Mrs Martyr”
“Knowing that my cat's microchip details have finally been updated to my current address which is a massive weight lifted off my shoulders & the gentleman that i spoke to (Luke Williams) was very polite.”
“Quick to reply . Knowledgable and helpful .
Fantastic service . Thank you so much . I feel much more confident knowing that you are there to look after my dog should she need it .”
“I was unable to login to the database and Wendy Nurse promptly replied to my e-mail resolving this, reassuring me there was no issue and helpfully attaching a copy of my pet's microchip certificate. I am very satisfied with how my enquiry was handled, Thank you”
“Luke Williams was an absolute star in helping me correct some erroneous details in my cat’s profile! All sorted quickly and efficiently over the phone! Thank you”
“I spoke with a lovely lady Imogen who was extremely helpful in sorting out the details on my certificate. My cat is missing and she was very sympathetic. Couldn’t do enough for me. Excellent service thank you.”
“Been with anibase for 18years with current pets. And before that 20 years with previous pets.
Have moved home and told I now need to have a subscription if I want to remain.
Contractually I find this disgusting. Prepared to pay for change but not a monthly/annual subscription. Horrid change to contract.”
“I actually paid for transfer of ownership when registering my dog
They emailed to ask if this was intentional as it was needed and refunded £30 to me. Great customer service”
