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Identibase Reviews

4.4 Rating 834 Reviews
84 %
of reviewers recommend Identibase

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Identibase 4 star review on 4th November 2026
Anonymous
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 18th February 2026
Tim
Identibase 5 star review on 19th December 2025
Anonymous
Identibase 1 star review on 11th September 2025
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Identibase 5 star review on 24th July 2025
Tim Grayson
18
Anonymous
Anonymous  // 01/01/2019
“Olivia was so helpful dealing with the transition off Animal Tracker to identibase”
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Posted 2 months ago
“Friendly, personal communication with a human much appreciated”
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Posted 3 months ago
“Thank you Ellie for making the owner transfer go smoothly would highly recommend them to look after your furry friends welfare”
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Posted 3 months ago
“Luke S explained the transfer over from Animal Tracker for both my pets. Very polite and pleasant to talk to.”
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Posted 3 months ago
“Had been trying to get through on the phone for several day now. Which i found very frustrating. However when i managed to speak to some one they were very helpful and the matter was sorted out quickly. Thankyou.”
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Posted 3 months ago
“Thank you for sorting the issue out and refund Much appreciated Good service”
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Posted 3 months ago
“I was having problems logging into the website for the first time, but Luke was able to rectify the problem immediately. Thank you very much.”
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Posted 3 months ago
“I telephoned today regarding an email I received on 30.6.26 regarding a security incident whereby personal data may have been compromised. Spoke to Nicky who was extremely helpful and allayed my worries. She was able to update details & provide me with telephone numbers. Very professional, kind and understanding. A pleasure to speak with a cheery lady who seems very happy in her job & knowledgeable too. Thank you Nicky.”
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Posted 3 months ago
“Olivia M was incredibly helpful when dealing with our queries.”
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Posted 3 months ago
“Grace was extremely helpful and managed to resolve my issue. Very professional and helpful.”
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Posted 3 months ago
“Very helpful when I phoned. Explained everything clearly especially as I'm a bit older, and not sure about the Internet. The phone was also answered quickly. Would recommend.”
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Posted 3 months ago
“Grace answered all my questions and was very helpful. Thank you”
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Posted 3 months ago
“Luke was able to sort my login query following the change from AnimalTracker to Identibase.”
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Posted 3 months ago
“There were log in problems this morning When I rang for assistance it was clear and prompt The person I spoke to was really friendly and helpful and quickly found a way round my problem”
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Posted 3 months ago
“Fabulous customer service advisers and very well spoken and exceptionally easy to understand. All information was updated efficiently. Many thanks 😊”
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Posted 3 months ago
“Really friendly and helpful on the phone. Solved my problem quickly and easily.”
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Posted 3 months ago
“We had a problem with getting onto our account but we spoke to a lovely lady today called Carly who was very helpful & sorted our problem out for us. Very happy with the service we received. Thanks Carly 😁”
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Posted 3 months ago
“Lovely helpful representative, swift answering and great to be able to speak to a human!”
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Posted 3 months ago
“Lucy was veryunderstanding”
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Posted 3 months ago
“Excellent customer services, really helpful, explained everything and cleared up any issues I was having.”
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Posted 3 months ago
Identibase is rated 4.4 based on 834 reviews