“Huge Thankyou to wonderful Lady I spoke to re guarding a scam email I had received, which I had believed to be true saying my cat was no longer registered I was really in a panic . Nicky reassured me all was well š thank goodness, Iām truly grateful for her putting my mind at rest Huge Thank You Nicky š you are a Star š”
“Very helpful and they put on the system my cat baloo was missing so I just want to thank u all for all ur support now I got my cat baloo bk home now he is safe and well”
“The customer service is second to none. One of the identibase consultants, Katy, responded swiftly to my queries and concerns and gave me much needed reassurance. She followed up with further details too. Very professional, friendly and attentive. 5 stars from me!”
“Thank you so much for being so informative and helpful l needed to get a cat registered to me Georgina made it easy for me to do this than I expected”
“When I contacted them about changing my plan to cheaper one they answered very quickly and arranged this before my renewal date and when I thought they had charged me the wrong price I contacted them by email again and again they answered quickly and helped with the matter but I found it it my fault and read the account again and contacted them they was very helpful and understanding”
“Great cover for my pet, lots of choice and on hand support if the unimaginable happens. Katy managed to help with my query as some things aren't too clear on website. Katy was efficient, polite and no fuss.”
