Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,650 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online with ikea.Took day off work for delivery.Got a text message that it'l come between 7-11am. At 9 am received a call saying it'll come between 10-1 pm.At 2 pm it had still not arrived.So i called them only to be told that it'll not be delivered today & will be rescheduled for the same day next week. Ikea didn't even bother notifying me that the delivery wasn't coming & after i was tired of waiting, i had to call myself. They arrange no special delivery to make up for this trouble”

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Posted 11 years ago

“If I could give a lower review than a 1 I would!!! I bought a filing cabinet and it was missing a main wooden part. Without the side of the cabinet it is totally useless! I called customer service, waited on line and was then told they would do nothing!!! What an absolute waste of time and money. I will NEVER shop here again!!!”

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Posted 11 years ago

“I have had a Tupplar blind for about 6 months which has always been temperamental when opening and closing.It finally gave up yesterday and is now totally stuck in the down position hence a very dark room.I have just spent 25 minutes on hold(gave up as the phone bill probably more than the blind worth) to find out if I can return the product without my receipt ,which I cannot find.If you try the "ask Anna " it eventually comes up with "try ringing your local store."If you try an email it suggests you won't get a reply for approximately 7 days.As it is quite a distance to my nearest store do I risk taking it back or not?Also ,the drawer runners on the wardrobe we bought 3 years ago have broken and are now no longer made so another useless piece of equipment in the house.Used to love Ikea but getting very fed up with the quality and especially the customer services.”

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Posted 11 years ago

“Faulty sofa with loose stitching found 1 week after delivery. Sent numerous emails to customer services with no reply even though they state they will respond within 5 days. Tried phoning customer services but no one answers, very frustrating!!”

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Posted 11 years ago

“Ikea delivery: TERRIBLE service. Placed my order (472-567413433-01) the second of august. Delivery date was today 23rd. Yesterday i get the confirmation text saying that they will be here between 11 and 3 pm. Today at 11:30 they call me and say that they are unable to deliver until the 9th of september (13th if it has to be on the weekend). What??? So they rearrange the delivery to the 13th of september speaking to my boyfriend, i didnt even agree to it!! I paid 40£ delivery for this service??? Do i really need to wait a month an a half to get my delivery after i paid for this service? I definitely do not recommend this service. Very very disappointing.”

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Posted 11 years ago

“Absolutely atrocious customer service experience this morning at IKEA Ottawa. Love hearing "it's not my job" loudly/obnoxiously”

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Posted 12 years ago

“most horrible customer service your store. Employees are lazy and mean. Was about to order a whole kitchen but NOT NOW!”

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Posted 12 years ago

“is the customer service from ikea always bad...wonder how you have any customers, reckon you should all be worried 4 ur jobs”

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Posted 12 years ago

“I've seen some pretty bad customer service, but I think IKEA UK are pushing all boundaries here! bloody useless at all levels!”

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Posted 12 years ago

“You have the wost customer service. And your delivery service is unconscionable. I will never ever buy from IKEA again”

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Posted 12 years ago

“IKEA has the worst Customer Service aftercare ever! Wrong parts in package and they are NO help!”

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Posted 12 years ago

“Really difficult not to get angry at ikea customer service when they 1. make me photograph damaged merch & 2. say they can't open zip files”

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Posted 12 years ago

“I bought this bed 2 1/2 years ago which i am using every day. after a year, the tiny screws start to come off the metal and "wood" frame which you can understand if you have to put the weight of a adult or 2 on a daily basis. It look good but the quality is a real let down, very expensive for what it is. Now i need to buy a new bed as the only reason it still stand, it's because the frame sit on the draws which are damage too with the weight. if i didn't have the draws, i will be already on the floor. Ikea is not what is use to be 20 years ago. the quality is appalling, barely no plain wood anymore, it's just cardboard. no value for money. Just good for children guess bed.”

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Posted 12 years ago

Ikea is rated 1.5 based on 1,650 reviews