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Ikea Reviews

1.5 Rating 1,641 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,641 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ikea 1 star review on 13th December 2023
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83
Anonymous
Anonymous  // 01/01/2019
I've seen some pretty bad customer service, but I think IKEA UK are pushing all boundaries here! bloody useless at all levels!
Helpful Report
Posted 12 years ago
You have the wost customer service. And your delivery service is unconscionable. I will never ever buy from IKEA again
Helpful Report
Posted 12 years ago
IKEA has the worst Customer Service aftercare ever! Wrong parts in package and they are NO help!
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Posted 12 years ago
Really difficult not to get angry at ikea customer service when they 1. make me photograph damaged merch & 2. say they can't open zip files
Helpful Report
Posted 12 years ago
I bought this bed 2 1/2 years ago which i am using every day. after a year, the tiny screws start to come off the metal and "wood" frame which you can understand if you have to put the weight of a adult or 2 on a daily basis. It look good but the quality is a real let down, very expensive for what it is. Now i need to buy a new bed as the only reason it still stand, it's because the frame sit on the draws which are damage too with the weight. if i didn't have the draws, i will be already on the floor. Ikea is not what is use to be 20 years ago. the quality is appalling, barely no plain wood anymore, it's just cardboard. no value for money. Just good for children guess bed.
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Posted 12 years ago
Ikea is rated 1.5 based on 1,641 reviews