Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,641 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy LED lighbulbs from here. I bought an expensive one which was supposed to last for several years. It blew after 10 months and despite the product claiming to last for 20,000 hours Ikea would not offer a replacement bulb. REALLY ANNOYING”

Helpful Report

Posted 10 years ago

“Ordered goods (£400 plus) impressed text msgs to say delivery scheduled for 08/09/2015 with then follow up confirmation of day still 08/09/2015 then confirmation of 1330 to 1730hrs slot on 08/09/2015. After which it all went pear shaped at 1830hrs called service number was told after hanging on for 30mins that items were with driver and would be with me, he would call. Allegedly they checked with driver kept me on hold 10 minutes. Nothing more heard it is now 22.00hrs wasted half a day and all evening and still non the wiser when goods are arriving. Total shambles of a company blasting me with Abba music whilst waiting in queue to get through miracle it wasn't SOS song :-)”

Helpful Report

Posted 10 years ago

“Never order from IKEA on line. I love their products but my experience today of trying to get a sofa delivered means I won't be shopping there again. Several texts to say when the delivery slot would be (great thought I, impressed with the idea of Sunday delivery.) A call one hour before was promised so we hung around only to find a note through the door saying failed delivery, a 45 minute queue on the phone line to contact them to find out what had happened and a message on the tracker to say order is completed. The money has also been charged to my card.”

Helpful Report

Posted 10 years ago

“I ordered a wardrobe it was delivered with missing hanging rails I had to call and they delivered it one week later and this time without screws so of course again had to call the service to reschedule screws!! You would think this would be part of a cabinet so you could connect the hanging rails!”

Helpful Report

Posted 10 years ago

“Waited in all day long! Held on the phone for 15 minutes listening to ABBA (thanks for that), then a for a further 30 minutes and was assured that although the time stipulated on delivery invoice said 10.00am til 4.00 pm, my goods would be delivered with an estimated delivery time of 5.30pm. it is now 18.43. I was told at the order desk and again on the phone that I would receive a call an hour before delivery. Perhaps it would be polite to call the customer and apologise and be honest if the delivery was not going to happen. I am furious. I choose to buy a £700 bed from Ikea on a bank holiday weekend and subsequently lost a day waiting home for delivery. Your service is appalling and you should be ashamed. Had you called me and said you couldn't deliver I could have at least enjoyed a much earned day off!!!!”

Helpful Report

Posted 10 years ago

“Milton Keynes store. Was told delivery of approx £1000 of bedroom furniture would be next day between 10:00 and 16:00 with a call 1 hour before arrival, on a bank holiday weekend I was impressed. Cleared bedroom in preparation. No phone call by 12:00 so I called them to ask when it would arrive and after 30 mins on hold they finally answered and told me "before 16:00". I called them at 16:00 and was on hold for anothjer 45 minutes before giving up. My items have not arrived, IKEA have not been in touch at any point, no explanations or apologies. My wife is due to give birth next week so I now have to put everything back just in case. This is terrible customer service so I'll be going in tomorrow to cancel my order. AVOID.”

Helpful Report

Posted 10 years ago

“Waited in all morning for a delivery it didn't come. Half hour on hold and then told lorry had crashed. I offered to pick our delivery up but was told this was not possible, but would not explain as to why. Terrible service by extremely rude staff that won't even refund delivery cost.”

Helpful Report

Posted 10 years ago

“Reading several other reviews it would appear that mine is a common complaint. Three texts declared a delivery today 1-5pm; with driver to call an hour in advance. Took the time off work to await the delivery (computer desk) and, as of 7pm, nothing heard. Tried calling 30 minutes ago to hear automated voice "queues of 45 mins" followed by an annoying Abba tune seemingly on repeat. Gave up to go eat. Just tried calling again and "queues 60 mins" and the same damned Abba tune. Needless to say I shall not be doing any further business with them. In this day and age there are plenty of reliable retailers. Ikea charge a premium price for their delivery but, if my experience and the other similar reviews are anything to go by, they deliver a 3rd rate service. Poor. Very poor”

Helpful Report

Posted 10 years ago

“Visited Ikea Edmonton (London) came out of an 'entry' door by mistake, security told me lift was not working so that's why door was open, security promptly asked to look in my bag, I did this because I didn't have time to confront the Issue then and there, sent email to customer service, received reply, within time frame to be fair, just! Email stated random searches were normal procedure (whatever that means) to protect Ikea. Not shopping there ever again, problem solved for me.”

Helpful Report

Posted 10 years ago

“Worst delivery experience of my life. I was told that my order would arrive by 2.30 today. It is now 7.19 and I haven't heard anything from my driver or IKEA I've called them twice, but they are either confused or don't know what they are doing. Such a waste of time!!!”

Helpful Report

Posted 10 years ago

“I ordered a £700 wardrobe to be delivered on Sunday. IKEA sent me several texts and emails confirming that the delivery would be between 7-11am and I would receive a call one hour before it was due. The delivery slots comes and goes. No calls or delivery. I am put on hold for 15 minutes when trying to reach them only to be told that the items cannot be delivered today due to 'IT' problems and 'lack of drivers'. It was not possible to reschedule and no explanation of why I was not informed that the delivery would not happen was given. I have no idea of knowing when and if the delivery will happen. Outrageously poor service. Never again!”

Helpful Report

Posted 10 years ago

“NEVER USE IKEA FOR LARGE ITEMS THAT NEED DELIVERY!!!! I wish I had read these reviews before purchasing over £600 on a wardrobe I would have paid extra and gone to an alternative store whose delivery service I have more faith in! We ordered the wardrobe on 11th July its now 26th July 2015 and we still do not have the delivery. We have spent 4 seperate days at home waiting for the delivery only for it to never arrive. I am advising everyone I know to never use IKEA for these types of purchases. Its fine for things you can buy and take away in store but for larger item. I would never use them again. Their customer service team are polite but considering they have not rectified this current situation and seem permanently unable to contact the delivery service I do not feel they are a very useful team. Everyday we have spent at home has involved attempted calls to IKEA throughout the day during which you are on hold often for 15mins before being able to speak to anyone. This is extremely frustrating and causes unneccesary stress. On some occasions we have called 4 or more times in a day without an outcome. I will never use again!”

Helpful Report

Posted 10 years ago

“I called IKEA to request reissue of my lost credit voucher. Even after confirming that I have credit balance on my account, the customer advisor said that she is unable to reissue me a new credit voucher. I said that I have lost the original voucher and please help me to get my credit back. In response she told me that I was irresponsible to loose my card and she cant do anything about it. When I request to speak to a manager she said the manager will call me back and hung the phone without even taking my contact details.”

Helpful Report

Posted 10 years ago

“Zero Customer Service and Staff who don't know what they are doing and mess up orders, then blame the customer. Clearly they don't more business.”

Helpful Report

Posted 10 years ago

“Ordered over £700 worth of bedroom furniture 2 weeks ago. Arranged deliver for today Sunday and had numerous texts saying it will be delivered between 12.30 and 4.30 and that you will be called 1 hour before to confirm exact time. So cleared out bedroom and sat in all afternoon waiting for it and they didn't show up. No call, text, nothing. Customer service line is closed. Absolutely appalling. Waste of a day and no idea where and when this delivery will come now”

Helpful Report

Posted 10 years ago

“Do not order a mattress from Ikea. I took a day off of work to stay home for the delivery that never showed. They attempted delivery at a post office instead and when I said I could not carry the mattress home myself they would not refund my money. Do not use IKEA.”

Helpful Report

Posted 10 years ago

“Spent 2 hours getting a kitchen designed a couple of months ago only to be told today when we went to get a revised quote that they can't do doors for our washing machine, tumble dryer or dishwasher! Even though the guy designing it assured me that they were on the design when it was done! Absolute crap! Now taking my custom elsewhere.”

Helpful Report

Posted 10 years ago

“IKEA CUSTOMER SERVICE IS A JOKE!!!!!!!! I BOUGHT SOME FURNITURE AND ARRANGED FOR THEM TO BE DELIVERED AT HOME. PAID OF COURSE FOR THE DELIVERY. I CONTACTED IKEA TO INFORM THEM IN ADVANCE OF DELIVERY RESTRICTIONS AND THEY REASSURED ME THAT THEY WOULD MAKE THE DELIVERY ON THE DAY BY USING A SMALL VAN SO THAT THEY COULD PARK ON THE SIDE ROAD AND ALSO CARRY THE FURNITURE TO MY FLAT AS I WOULD BE UNABLE TO DO THIS MYSELF DUE TO BEING PREGNANT. THEY REASSURED ME THAT EVERYTHING WAS GOING TO BE ARRANGED AS DISCUSSED. HOWEVER, ON THE DELIVERY DAY IT ONLY TURNED OUT THAT THEY HAD A BIG LORRY INSTEAD AND THEREFORE HAD TO CANCEL THE DELIVERY! I THEN HAD TO SPEAK TO THE DELIVERY DRIVER WHO COULDN'T REALLY SPEAK ENGLISH ENOUGH TO BE ABLE TO PROPERLY COMMUNICATE AND THEY PROMISED ME THEY WOULD COME BACK THE NEXT DAY. UNFORTUNATELY THIS DOES NOT APPEAR TO BE THE CASE AS AFTER SPEAKING TO CUSTOMER SERVICE THEY SAID THEY WOULDN'T BE ABLE TO NOW DELIVER FOR ANOTHER 3 DAYS AND THEY COULDN'T CONFIRM WHEN IT WOULD BE POSSIBLY DONE. THERE WAS NO TEAM LEADER OR MANAGER THAT I COULD SPEAK TO AND THEY COULD NOT GIVE ME A GUARANTEE AS TO WHEN THE DELIVERY WAS GOING TO HAPPEN. I STILL DON'T KNOW. SO WILL HAVE TO NOW STAY AT HOME EVERY DAY WAITING FOR WHEN IKEA WILL DECIDE TO DELIVER MY FURNITURE. IKEA CUSTOMER SERVICE IS SO POOR!!! MY QUESTION IS WHY DO YOU EVEN ASK FOR DELIVERY RESTRICTIONS WHEN NOONE ACTUALLY TAKES ACCOUNT OF THEM???????? DO YOU REALLY EXPECT PEOPLE TO STAY IN ALL WEEK TO WAIT FOR A DELIVERY??????????????? YOUR SERVICE NEEDS TO BE LOOKED AT AND YOU NEED TO HAVE PEOPLE WHO ARE HANDLING CUSTOMERS TO AT LEAST KNOW HOW TO SPEAK ENGLISH AND BE ABLE TO SOLVE THE PROBLEMS YOUR INEFFICIENT SYSTEM ACTUALLY CREATES!!!!!! YOU SHOULD BE ASHAMED!!!!!”

Helpful Report

Posted 10 years ago

“I hope that someone will see this review and think twice about buying from Ikea in Edmonton. Paid for next day delivery and was lucky enough to get it with only 6 things missing - the hinges for the wardrobe. After 3 phone calls and numerous internet chats was promised it would be delivery within 5 working days! Don't charge people for a delivery if you cannot deliver! I will spend longer saving up and buying from a more reputable company that cares about its customer service.”

Helpful Report

Posted 10 years ago

“Company is happy enough to take your money. If and thats a very big if nothing goes wrong you are extremely lucky. Ive now wasted 3 days for a product that the store colleague misordered. 2 trips to the store and still no sign of the delivery that was guaranteed yesterday. It wont come now until tomorrow they said yet when I was down there (lakeside) trying in vain to get some answers they were taking same day delivery orders for my postcode! As I said they are more than happy to take your hard earned money, but when they make numerous errors be prepared for excuses and non deliveries while you waste days at a time not doing the things you had planned and seeing the people you have made the plans with. Want advice? Use another company that actually care when they are in breach of contract.”

Helpful Report

Posted 10 years ago

Ikea is rated 1.5 based on 1,641 reviews