Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,623 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over £700 worth of bedroom furniture 2 weeks ago. Arranged deliver for today Sunday and had numerous texts saying it will be delivered between 12.30 and 4.30 and that you will be called 1 hour before to confirm exact time. So cleared out bedroom and sat in all afternoon waiting for it and they didn't show up. No call, text, nothing. Customer service line is closed. Absolutely appalling. Waste of a day and no idea where and when this delivery will come now”

Helpful Report

Posted 9 years ago

“Do not order a mattress from Ikea. I took a day off of work to stay home for the delivery that never showed. They attempted delivery at a post office instead and when I said I could not carry the mattress home myself they would not refund my money. Do not use IKEA.”

Helpful Report

Posted 9 years ago

“Spent 2 hours getting a kitchen designed a couple of months ago only to be told today when we went to get a revised quote that they can't do doors for our washing machine, tumble dryer or dishwasher! Even though the guy designing it assured me that they were on the design when it was done! Absolute crap! Now taking my custom elsewhere.”

Helpful Report

Posted 10 years ago

“IKEA CUSTOMER SERVICE IS A JOKE!!!!!!!! I BOUGHT SOME FURNITURE AND ARRANGED FOR THEM TO BE DELIVERED AT HOME. PAID OF COURSE FOR THE DELIVERY. I CONTACTED IKEA TO INFORM THEM IN ADVANCE OF DELIVERY RESTRICTIONS AND THEY REASSURED ME THAT THEY WOULD MAKE THE DELIVERY ON THE DAY BY USING A SMALL VAN SO THAT THEY COULD PARK ON THE SIDE ROAD AND ALSO CARRY THE FURNITURE TO MY FLAT AS I WOULD BE UNABLE TO DO THIS MYSELF DUE TO BEING PREGNANT. THEY REASSURED ME THAT EVERYTHING WAS GOING TO BE ARRANGED AS DISCUSSED. HOWEVER, ON THE DELIVERY DAY IT ONLY TURNED OUT THAT THEY HAD A BIG LORRY INSTEAD AND THEREFORE HAD TO CANCEL THE DELIVERY! I THEN HAD TO SPEAK TO THE DELIVERY DRIVER WHO COULDN'T REALLY SPEAK ENGLISH ENOUGH TO BE ABLE TO PROPERLY COMMUNICATE AND THEY PROMISED ME THEY WOULD COME BACK THE NEXT DAY. UNFORTUNATELY THIS DOES NOT APPEAR TO BE THE CASE AS AFTER SPEAKING TO CUSTOMER SERVICE THEY SAID THEY WOULDN'T BE ABLE TO NOW DELIVER FOR ANOTHER 3 DAYS AND THEY COULDN'T CONFIRM WHEN IT WOULD BE POSSIBLY DONE. THERE WAS NO TEAM LEADER OR MANAGER THAT I COULD SPEAK TO AND THEY COULD NOT GIVE ME A GUARANTEE AS TO WHEN THE DELIVERY WAS GOING TO HAPPEN. I STILL DON'T KNOW. SO WILL HAVE TO NOW STAY AT HOME EVERY DAY WAITING FOR WHEN IKEA WILL DECIDE TO DELIVER MY FURNITURE. IKEA CUSTOMER SERVICE IS SO POOR!!! MY QUESTION IS WHY DO YOU EVEN ASK FOR DELIVERY RESTRICTIONS WHEN NOONE ACTUALLY TAKES ACCOUNT OF THEM???????? DO YOU REALLY EXPECT PEOPLE TO STAY IN ALL WEEK TO WAIT FOR A DELIVERY??????????????? YOUR SERVICE NEEDS TO BE LOOKED AT AND YOU NEED TO HAVE PEOPLE WHO ARE HANDLING CUSTOMERS TO AT LEAST KNOW HOW TO SPEAK ENGLISH AND BE ABLE TO SOLVE THE PROBLEMS YOUR INEFFICIENT SYSTEM ACTUALLY CREATES!!!!!! YOU SHOULD BE ASHAMED!!!!!”

Helpful Report

Posted 10 years ago

“I hope that someone will see this review and think twice about buying from Ikea in Edmonton. Paid for next day delivery and was lucky enough to get it with only 6 things missing - the hinges for the wardrobe. After 3 phone calls and numerous internet chats was promised it would be delivery within 5 working days! Don't charge people for a delivery if you cannot deliver! I will spend longer saving up and buying from a more reputable company that cares about its customer service.”

Helpful Report

Posted 10 years ago

“Company is happy enough to take your money. If and thats a very big if nothing goes wrong you are extremely lucky. Ive now wasted 3 days for a product that the store colleague misordered. 2 trips to the store and still no sign of the delivery that was guaranteed yesterday. It wont come now until tomorrow they said yet when I was down there (lakeside) trying in vain to get some answers they were taking same day delivery orders for my postcode! As I said they are more than happy to take your hard earned money, but when they make numerous errors be prepared for excuses and non deliveries while you waste days at a time not doing the things you had planned and seeing the people you have made the plans with. Want advice? Use another company that actually care when they are in breach of contract.”

Helpful Report

Posted 10 years ago

“I absolutely hate this company!! Pay peanuts... get Monkeys!!”

Helpful Report

Posted 10 years ago

“The delivery service is very very bad. Rude delivery drivers . Never again!”

Helpful Report

Posted 10 years ago

“Ordered online decking tiles. At time of ordering delivery date was given, a week later (one day before said delivery date) telephoned by IKEA to advise no stock of item. No date for when stock available could be given, nor a new date just that they would be in touch when they know. When asked why it had taken a week to be called they said they only pick order day before delivery so do not know stock levels until this date. They are however happy to take your money and keep it no matter how long you are without the product you have paid for. They do however process orders within 48hrs of it being placed but could not account for why they did not have stock levels at this time. Ikea member who called was rude, totally unhelpful and only apologised out of duty, customer service rubbish.”

Helpful Report

Posted 10 years ago

“Useless staff, useless company, totally clueless about customer services. At lease the furniture is cheep when you can get it. The staff do not know the difference between a cupboard base unit and a wall unit. Mistakes are made somtimes, but same mistake twice. Each time ikea make a mistake it is always the customer who suffers. There is no fastrack system to rectify their mistake, the customer has to drive back to the store, the customer has to queue for a refund, the customer has to go back in store to get a new order form, the customer has to queue at the tills, the customer has to wait over an hour again at the warhouse, only to realise that the same silly mistake has been made. Advised at the warhouse to come back next day and start again. Do not put yourself through this, it is not worth it to save a few pounds”

Helpful Report

Posted 10 years ago

“I have already been waiting two weeks for a delivery due next week (3 weeks after parting with the money!) and get a message today saying that delivery can't be made, it'll be another almost 2 weeks! I'm also told I shall have to wait in as it is an any time during the day delivery, although whoopee do, they will give me a four hour slot closer to the day. So I've got to muck my employer around - again - and what about the people who were booked to construct the items, that's got to be rearranged. Absolute rubbish - where's the customer service ? Customer service went out the window as soon as they had my money. This is the first major purchase I've made with them - it will be the last.”

Helpful Report

Posted 10 years ago

“Went to Warrington Ikea yesterday, a one and a half hour drive away, to buy a balance chair for a grandchild. Haven't been for about 5 years because husband hates it. The chair has to be collected from the nearby warehouse. Two hours and 50 minutes after paying for the chair we wheeled it to the car. The warehouse waiting area was packed with people who looked as if they had lost the will to live. There is a screen with your number displayed, either pink (nothing happening) yellow (being picked) or blue (ready) but no idea of timings. And the pink side got so full that people were coming in and their number wasn't showing at all. One person had taken half his stuff home to Liverpool, come back, and still was on the pink side. You cannot blame the staff, but Ikea seriously need to address these problems because people will just not come back. Or perhaps they don't bother because the store was packed and everyone had a trolley full.”

Helpful Report

Posted 10 years ago

“Despite the negative reviews we have still decided to go for an IKEA kitchen. What a huge mistake it was. First of all, the delivery service was just a nightmare. They have given us the time slot. I being pregnant, had to wait the whole day in an unheated house waiting for the delivery. When I managed to reach IKEA by the end of the day, they said the delivery was coming the next day actually. No apologies, nothing. Same happened the next day! and the day after! basically, i spent 3 days in an unheated house, calling them and getting " the delivery is on its way" and then "sorry, some kind of a mistake, will come next day".. Secondly, some of the items have not been delivered and some are just wrong. Mind you, you get c 180 individual items at delivery, so checking all of them and ensuring they all match your kitchen, is impossible. Lastly, when I had to order some extra items that gone missing, the IKEA lost the parcel. They now claim it is my responsibility to go through the neighbors and try to find it! They were so extremely rude on the phone, this is unbelievable. I am shocked. Never again !”

Helpful Report

Posted 10 years ago

“Waited 35 minutes to speak to customer services as pax wardrobe had a damaged part. I was told I had to go back into store. I was told I wouldn't have to wait they would have the part waiting for me at customer services . When I walked in and ask the staff member on the leeds Returns counter , Jeri she said in a loud voice 'you need to wait like everyone else,' ... Meanwhile everyone else looked over at me pretty annoyed as it looked like I was queue jumping . I said ok, but I was told to present at the desk and you would have my replacement part waiting for me along with a gift voucher by way of apology , she shouted over in aloud voice , ' has anyone got something waiting for this lady or does she need to take a seat like everyone else ' ....So I sat down very embarrassed , sheepishly with everyone else giving me daggers for trying to queue jump. What a horrible shopping experience .... Let's see what happens when it gets to number 42”

Helpful Report

Posted 10 years ago

“If you're after the most flimzy products of absolute terrible quality and a very short life span, go to Ikea!”

Helpful Report

Posted 10 years ago

“The worst service ever !!!! Ordered a Besta unit in black, delivered a white unit, went in store to have it rectified and was told correct colour will be delivered in two days, waited and no response, called and was told that the unit is out of stock, meanwhile my television is down and my flat in a mess. I will never buy from them again, waste of time.”

Helpful Report

Posted 10 years ago

“I ordered a mattress which took over 1 week to deliver. Now the biggest issue was that before making an order I had phoned customer service just to let them know I would require help with setting up the delivery as I was unable to lift the items. I also did put a note on my special instruction. One of the team did call me afterwards and I explained my situation and it was agreed the delivery person would be notified about my special instruction. Some days to the delivery I received a text that the items would be delivered between 7am and 11am. I wonder if they are not aware that not everyone is jobless having to wait for 4hrs for delivery rather than being specific? A day before the delivery I got a call that my delivery would be between 7am and 9am and I would receive a call an hour before my delivery time. Of course I never received any call and the delivery came at 9.40am!! I would never purchase any item from them NEVER! AVOID THEM AT ALL COST!!!!!!!”

Helpful Report

Posted 10 years ago

“Nothing designed to be easy about shopping in this store, from your arrival on the sixth floor to being forced to walk miles to reach what you want. I visited Ikea Coventry and you can't just progress from Floor 6 to the tills when you have all you need, you have to go via floor 5, just in case you are stupid enough to have forgotten something else that you might want. Total stress of a shopping experience, ignorant staff and not a manager to be seen.”

Helpful Report

Posted 10 years ago

“Ordered online with ikea.Took day off work for delivery.Got a text message that it'l come between 7-11am. At 9 am received a call saying it'll come between 10-1 pm.At 2 pm it had still not arrived.So i called them only to be told that it'll not be delivered today & will be rescheduled for the same day next week. Ikea didn't even bother notifying me that the delivery wasn't coming & after i was tired of waiting, i had to call myself. They arrange no special delivery to make up for this trouble”

Helpful Report

Posted 10 years ago

“If I could give a lower review than a 1 I would!!! I bought a filing cabinet and it was missing a main wooden part. Without the side of the cabinet it is totally useless! I called customer service, waited on line and was then told they would do nothing!!! What an absolute waste of time and money. I will NEVER shop here again!!!”

Helpful Report

Posted 10 years ago

Ikea is rated 1.5 based on 1,623 reviews