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Ikea Reviews

1.5 Rating 1,623 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,623 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Ikea 1 star review on 3rd May 2025
Mily
Ikea 1 star review on 11th December 2024
Megan Gregory
Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 1 star review on 13th December 2023
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Ikea 5 star review on 26th September 2023
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82
Anonymous
Anonymous  // 01/01/2019
I have had a Tupplar blind for about 6 months which has always been temperamental when opening and closing.It finally gave up yesterday and is now totally stuck in the down position hence a very dark room.I have just spent 25 minutes on hold(gave up as the phone bill probably more than the blind worth) to find out if I can return the product without my receipt ,which I cannot find.If you try the "ask Anna " it eventually comes up with "try ringing your local store."If you try an email it suggests you won't get a reply for approximately 7 days.As it is quite a distance to my nearest store do I risk taking it back or not?Also ,the drawer runners on the wardrobe we bought 3 years ago have broken and are now no longer made so another useless piece of equipment in the house.Used to love Ikea but getting very fed up with the quality and especially the customer services.
Helpful Report
Posted 10 years ago
Faulty sofa with loose stitching found 1 week after delivery. Sent numerous emails to customer services with no reply even though they state they will respond within 5 days. Tried phoning customer services but no one answers, very frustrating!!
Helpful Report
Posted 10 years ago
Ikea delivery: TERRIBLE service. Placed my order (472-567413433-01) the second of august. Delivery date was today 23rd. Yesterday i get the confirmation text saying that they will be here between 11 and 3 pm. Today at 11:30 they call me and say that they are unable to deliver until the 9th of september (13th if it has to be on the weekend). What??? So they rearrange the delivery to the 13th of september speaking to my boyfriend, i didnt even agree to it!! I paid 40£ delivery for this service??? Do i really need to wait a month an a half to get my delivery after i paid for this service? I definitely do not recommend this service. Very very disappointing.
Helpful Report
Posted 10 years ago
IKEA customer support is the worst ever, 1 hour on phone and still no answer
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Posted 11 years ago
Is there any worse customer service than ikea? Waiting in line for 30 minutes for a return that should take 3 minutes.
Helpful Report
Posted 11 years ago
Now spent over a month trying to get ikea to replace a faulty chair. Disgusted by their customer service. rude ignored
Helpful Report
Posted 11 years ago
I absolutely hate Ikea in sunrise. Worst customer service anywhere.
Helpful Report
Posted 11 years ago
Missing bits means my new Ikea table delivered with damaged box and just three legs! Not much use. Heard nothing from customer supper. Very upset
Helpful Report
Posted 11 years ago
Thanks IKEA Coventry for awful customer service and a reminder that you still owe us £120 refund for items paid for twice & failed delivery
Helpful Report
Posted 11 years ago
Just had the worst customer support from ikea ever. They are cut off for a loooong time.
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Posted 11 years ago
11 day response time for email & 45 min on hold to customer service, does that not imply not enough staff to answer complaints IKEA ?
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Posted 11 years ago
Absolutely atrocious customer service experience this morning at IKEA Ottawa. Love hearing "it's not my job" loudly/obnoxiously
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Posted 11 years ago
most horrible customer service your store. Employees are lazy and mean. Was about to order a whole kitchen but NOT NOW!
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Posted 11 years ago
is the customer service from ikea always bad...wonder how you have any customers, reckon you should all be worried 4 ur jobs
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Posted 11 years ago
I've seen some pretty bad customer service, but I think IKEA UK are pushing all boundaries here! bloody useless at all levels!
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Posted 11 years ago
You have the wost customer service. And your delivery service is unconscionable. I will never ever buy from IKEA again
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Posted 11 years ago
IKEA has the worst Customer Service aftercare ever! Wrong parts in package and they are NO help!
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Posted 11 years ago
Really difficult not to get angry at ikea customer service when they 1. make me photograph damaged merch & 2. say they can't open zip files
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Posted 11 years ago
I bought this bed 2 1/2 years ago which i am using every day. after a year, the tiny screws start to come off the metal and "wood" frame which you can understand if you have to put the weight of a adult or 2 on a daily basis. It look good but the quality is a real let down, very expensive for what it is. Now i need to buy a new bed as the only reason it still stand, it's because the frame sit on the draws which are damage too with the weight. if i didn't have the draws, i will be already on the floor. Ikea is not what is use to be 20 years ago. the quality is appalling, barely no plain wood anymore, it's just cardboard. no value for money. Just good for children guess bed.
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Posted 11 years ago
Ikea is rated 1.5 based on 1,623 reviews