Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,623 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a purchase in IKEA Wembley in London. The item was not delivered. Wait on customer service line is 60 minutes. After waiting for 60 minutes got a new delivery date and it was not delivered yet again. IKEA case ref number 29751624. The worst customer service ever in my life.”

Helpful Report

Posted 6 years ago

“Disgusted with the service. Stayed in all day today took a day off work because we were told our delivery would come today. Never arrived. Had to ring customer service. After 45 minutes waiting we finally got to speak to someone. We were told our delivery wasn't despatched and they can deliver to us until 5 days time. Not one person in the whole company could give us a call to tell us this information we had to find out by calling them. If I could rate this 0 stars I would. Never use Ikea delivery.”

Helpful Report

Posted 6 years ago

“I ordered 3 frameless mirrors online. 1 was damaged upon arrival so I attempted to call their customer service line. I received a message that they were "experiencing higher than normal call volumes and my call could not be completed at this time". So I hung up and sent a request with all of my order information for someone to contact me. After you submit the request it tells you someone will contact you within 48 to 72 hours......its been a week! The contact email that they have on the website came back to me and was undeliverable after I tried to send an email. I've attempted to call 3 additional times and receive the same message. I will NOT be ordering from IKEA again seeing as though I'm now stuck with a damaged mirror I lost money on and I cannot use!”

Helpful Report

Posted 6 years ago

“I placed an order on-line for two Gamleby chairs on August 29. 2018, with delivery expected September 11, 2018. When the chairs did not show up on the 11th, I called, and no one seems to know what happened to the order. They referred me to a resolution group, transferred my call, and an automatic voice menu hung up on me due to high call volumes. I tried to contact them again today, 9/12, and I could not get through any of the customer service numbers, for the same reason, call volume too high. This is entirely unacceptable and very frustrating to customers. I won't be shopping at Ikea again, you can bet on that.”

Helpful Report

Posted 6 years ago

“I literally am so frustrated with this company. I ordered my products on July 31st, for them to be scheduled to be delivered on August 6th. I moved cross country over 2400 miles, I was super excited to come to my new home and have my furniture coming a couple days later. I stayed home all day on Aug. 6th waiting for my new furniture to arrive. To my surprise, NOTHING! No phone call, no new tracking information, just plain 'ole nothing! I called and called the next day just to be on hold for 45 minutes for the rep to hang up on me once he said he will transfer me over to the online team. I recently got an email stating my couch would be here on the 4th of September, as you would guess I was super exciting to finally receive my couch for them to ONLY DELIVER ONE BOX! I just don't get it. I know it's so simple and it's just furniture, but I don't get it. All I'm asking for is my furniture to be delivered so I can make my house feel like home.”

Helpful Report

Posted 6 years ago

“customer service is disgusting and so is delivery i have paid for item almost two weeks ago and i still havent got my item i have been on the phone in total 6 hrs what a shambles you are Ikea simply not good enougyh”

Helpful Report

Posted 6 years ago

“no one emails you back about a broken/missing items from a .com order. rotten.”

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Posted 6 years ago

“We have an older Poang chair and wanted to buy replacement cushions for the chair and ottoman. They no longer make/carry the same cushions. The new ones are not quilted, do not have piping, do not have the same headrest, do not use a heavier fabric, and generally look and feel cheap. Very disappointed in the look and quality of the cushions they now sell.”

Helpful Report

Posted 6 years ago

“You customer care service is way worse than expected. I did not receive my order delivery as scheduled and I do not know what is wrong with your customer care number that it is apologizing for not being able to answer any calls due to high call volumes. I had to cancel a weekend trip as I was expecting to receive the delivery today and now all I can find out after hours of dialing your number is that the delivery company has not received the shipment as planned. You do not care to let your customers know where their order is. All I can do right now is wait until I get a call from the delivery company. This has motivated me enough to never buy anything from Ikea ever again.”

Helpful Report

Posted 6 years ago

“I don't usually flame businesses online. But my recent experience at IKEA is beyond belief. I cannot imagine what will make me try to do business with them again. Last week I wanted to buy an item requested for a baby shower. I checked online to make sure the Oak Creek store had it available before I made the trip there. When I found the item displayed in the store it had an "unavailable" tag on it. I asked an employee, since the website said it was available, and she said, "Oh, everything is available. Here is the information where you can find it in the warehouse." We went to the indicated aisle and found the bin...EMPTY. I found another employee and asked why it was "in stock" online but clearly not available. She said they had 8 of them, but they were "in the air" and couldn't be brought down during store hours. She said I could purchase it, they would bring it down after hours and I could pick it up at the service desk. I had to wait in line to talk with a person who could arrange that. Turns out she was sorely mistaken. They could take my information, take down the item overnight and I could come back to the warehouse the next day. When I mentioned that I did not live nearby and came in only because the website said it was available, I was met with a blank stare. No helpful customer service here. I could order the $80 item online and have it delivered for a mere $39. A 50% delivery fee. NO thanks. I need it for the shower this weekend. Just get it down overnight and I'll drive the hour round trip to get it tomorrow. The next day when I arrived at the warehouse: An EMPTY bin. I asked again and was told, "We have no authority over what gets taken down over night. All we can do is write down the request and if they don't get to it, it doesn't come down." EXCUSE ME, I just drove an hour to go home empty handed????? Well, we can send it to you, for a small charge. How small? $39. Ah, no! You will deliver it for FREE to the intended recipients. But we can't get it there for over a week and someone over 18 needs to be home to receive it anytime between 8 am and 9pm. IF you reschedule the time we give you the night before we cannot guarantee delivery. EXCUSE ME again?!? Ok, deliver it to ME, I'll make the commitment to spend the day at home waiting for the thing. So they were supposed to call last night to give me a 4 hour deliver window. I got a message from the delivery company that something was wrong and I would have to call back to reschedule. Now, I've already worked out my schedule to be home all day today so I can be available for whenever their 4 hour window is set. I call the delivery company. They say I am on their delivery schedule, but IKEA has not delivered the item to THEM!!! I will need to take it up with IKEA. So I call IKEA. The expected wait is 11-15 min. While waiting I need to listen to their helpful announcements which tell me I can check online to see the in-store availability. (Just in case, I do this while waiting and it says there are 8 items available). I also hear an announcement that they are having extreme delays in deliveries in NY and NJ and cannot give an estimated delivery date at this time. Seems rather widespread incompetence. When I finally get a customer service rep on the phone she can do absolutely nothing except say that the item was not delivered to the delivery company. YES, I knew that or I wouldn't be calling!!! I asked to talk with a supervisor. (Apparently companies are getting wise to this tactic as the last 2 places I've tried this have told me they don't HAVE supervisors.) In fact, I have to call the resolution center which was no longer open by the time I finally reached a real person. So, today, I call back and press the numbers to get to the resolution center. GUESS WHAT (this is NO surprise to me!!): They are experiencing such extreme call volume that they cannot take my call at this time! No 11-15 min wait, no leave your number and we will call you back in the order in which the calls were received, no leave a message. Nope. Just "can't take your call. click." And THIS company is so popular???? Are people so desperate for cheap stuff they put up with this total lack of customer service? What does this say about our society that we are willing to be treated this way? I cannot imagine what will entice me to do business with this company in the future.”

Helpful Report

Posted 6 years ago

“Cannot even get someone from IKEA to call me to reschedule. I’ve been calling IKEA customer service and they keep telling me someone will call me but no one has called. Can’t even get a schedule date much less a delivery. I will have to call again. This is very poor service.”

Helpful Report

Posted 6 years ago

“The worst delivery service of all time. I've been waiting for an ikea online order for over 2 months now. After many hours on hold with Ikea, XPO Logistics, and Last Mile, I finally got a hold of an ikea rep to cancel the order and get a refund. However, the refund then takes 14-21 business days to process. It's been 25 business days and still no refund. If you want to call ikea to get someone on the phone you have a better shot at getting through to the White House. And then in the end when you finally do get someone on the line they're absolutely useless and transfer you to someone else and they have you on hold for hours on end. Never order ikea online, go to amazon home. Jesper Brodin needs to fix this”

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Posted 6 years ago

“Today was supposed to be my delivery date for $1000 worth of items. No show, called delivery company (XPOLogistics) and they were totally unapologetic. "Maybe Sunday, maybe not." How they expect people to just take day after day off work, stay home, and wait for a delivery that may or may not show up is beyond me. I will never again order anything from Ikea, nor do I recommend their chosen shipping company. A failure all around.”

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Posted 6 years ago

“Delivery, customer service, costs, placed on hold constantly, still waiting for 2 beds, 3rd time lucky.Ikea should lose its business !”

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Posted 6 years ago

“If I could give IKEA negative stars, I would. I waited almost 2 months for my Alex 9 drawers to get here. I understand that this was not necessarily IKEA's fault for them arriving late. Once they arrived, I noticed scratches all over the walls of it. It made me mad, but I was going to look past it...until one of the walls of the drawers snapped in half. I will never purchase from them again.”

Helpful Report

Posted 6 years ago

“I saved for 2 years to make this purchase. A year ago I purchased two green kid tables 8 chairs and two stools. I own a preschool with primarily one to four year olds. In that year seven chairs have broken and one stool. I'm beyond upset! I could have put that same approx $200 towards wooden or metal furniture. I will not be purchasing furniture from ikea in the future, I have shared this within all the teacher and owner associations.”

Helpful Report

Posted 6 years ago

“If I could give a NEGATIVE 5 STARS, I would. Purchased two wardrobes on JULY 13th, with delivery on AUGUST 3rd. Called the order in to make sure it wasn't an item that would be discontinued, short on hand, etc. Delivery company called with an automated message the day before to confirm delivery between 10 - 5. No show. Tried calling IKEA. Stuck on hold for THREE HOURS. They tell me the order is LOST. Following Thursday, same thing, automated message for delivery that Friday. NO SHOW AGAIN. AND AGAIN - for the 3rd time, automated message for delivery that Friday (now the AUGUST 17TH), AGAIN NO SHOW. I called IKEA and was put on hold TWO AND HALF HOURS TO THREE HOURS for FOUR DAYS IN A ROW. I was told the order was lost, oh well, too bad for you. I hired a HANDLER/MOVER, who I had to pay $340 to go to IKEA Brooklyn to pick up my two wardrobes and deliver them to me in Westchester County. (Yes, I know Paramus is closer, but this is the only IKEA this HANDLER/MOVER deals with.) NEXT - Call IKEA and was on HOLD and on the phone for SEVEN AND HALF HOURS to make sure this would happen the next day. YES - it took IKEA 7.5 HOURS. Next morning - Handler/Mover calls to say that IKEA will not release items to him. He has my Invoice/Receipt and Case #. He has the IKEA person's name who I spoke with the day before. IKEA was given all of his pertinent information. I call IKEA back and sit on hold for TWO MORE hours trying to reach anyone. Finally someone picks up and I was told they CANCELLED MY ORDER as they are trying to encourage their customers to come into the store. There are not enough swear words to fill this window on what my response was. My HANDLER/MOVER deals with the Brooklyn store, and I think he was is also strong-armed, as finally, four hours later, he arrived with my wardrobes. So it only took almost $800 to buy two $199 wardrobes, countless hours of me sitting on hold, four days of sitting at home waiting for my delivery. I only bought these because I needed closet space for my new apartment (none) and the specs of this item were the only thing that I could find work. Otherwise, I STRONGLY STRONGLY STRONGLY STRONGLY DO NOT RECOMMEND.”

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Posted 6 years ago

“Prices are good; but female employees very very rude. Customer service is terrible! I visited the store Sunday and Monday, both days nothing but rude employees. I hope to not shop there again.”

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Posted 6 years ago

“I ordered a table for $129 and paid $59 for delivery. Waited 6 weeks and still no table. Canceled order and 15 days later still no refund, and I find out you’re charging me $59 in shipping for the return!? But it was never delivered!!! Will never use IKEA again! Wasted hours of my life talking to incompetent (outsourced) call center employees that are rude and never help!”

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Posted 6 years ago

“horrible.....my son is waiting for a refund for over 3 months and when u call u cant get through to the customer service. They delivered 10 out 11 boxes of a bed so we wasted money on task rabbit which ikea never reimbursed us for and we called 3 times and each time they said he would get the 400 dollar refund and he hasn't. i dont know how they stay in business. this is unaccepatable and the better business burea and consumer protection should step in. He still hasnt gotten a refund. They take advantage of students.”

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Posted 6 years ago

Ikea is rated 1.5 based on 1,623 reviews