Ikea Reviews

1.5 Rating 1,623 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST DELIVERY SERVICE. They specify that your purchase will be deliver a certain date and time and THEY NEVER ARRIVE. I’ve been waiting ALL week for my furniture. I’ve been in hold with the company for 2 HOURS FOR NOTHING. Kevin Cameron “delivery manager” gives FALSE information and don’t even send you a confirmation receipt. They say they will arrive AND NEVER DELIVER THE FURNITURE. I spent more than a $1,000 in IKEA and payed EXTRA for a delivery and installation fee and I HAVEN’T seen my furniture. DON’T PAY DELIVERY, THE WORST DECISION YOU CAN MAKE”

Helpful Report

Posted 6 years ago

“PLATSA combination lets you choose handles, however the furniture comes with no pre-drilled holes (even though it states NO TOOLS required for assembly). When the holes are drilled, the furniture surface breaks. Also, the drawers fall apart weekly. NOT FIT FOR PURPOSE furniture, can't be used even in a child's bedroom. Customer Services don't have a complaints procedure, only automated computer responses on web chat, which simply writes the extracts from the website information. In order to return a FAULTY item, suggested to drive to the store and arrange a pick up for a fee. Absolutely appalling! POOR QUALITY, POOR SERVICE.”

Helpful Report

Posted 6 years ago

“I am so disppointed about my recent experience of Ikea online order. I ordered one bed and another storage cubics. Also I ordered the delivery service. One and half week after I ordered, the items were delivered. On the delivery day, I spent four hours waiting for the delivery and the delivery ended up missing one slat of the bed. I can't use the bed. The deliver staff is nice and kind. He told me the missed item will be delivered later and I also can call the store. But I can't find any phone number on the online order and whom I shall call. The deliver happened at Saturday, and till this Monday, nobody from the store or delivery service office called me. I am so headache about how I can find the missed piece? If there were less than one star, I would like to give Ikea.”

Helpful Report

Posted 6 years ago

“The pieces came broken and when we called them about it they left us on hold for an hour. I am so pissed im never getting anything from them again”

Helpful Report

Posted 6 years ago

“Your delivery service is disgusting and non existent. Twice you should have delivered my items and twice you did not. Then after spending a hour trying to get through to customer service I was told you could deliver Wednesday the following week. So you want me to have 3 days off work. You won't deliver for free and your not willing to compensate me for loss of earnings. Unless. Don't use ikea delivery service as they don't do delivery”

Helpful Report

Posted 6 years ago

“For my recent purchase of $1,768.39, I contacted your after-sale department by phone at least 4 times for two issues. Each time, I was put on hold for 45 minutes to more than an hour for even a simple question or update inquiry. This is totally unacceptable. What a waste of time. The long wait is regardless of the time when I called, be that in the morning, the afternoon or the evening. Ikea is taking their cuatomers for granted when they put their customers on the long wait all the time for after-sales issues. It seems that Ikea is playing a dirty trick to discourage their customers from contacting them after the sale is closed with the long wait. If Ikea doesn't want their customers to bother them with any issues after the item is sold, don't pretend to have a generous after-sales swrvices or return policy. This is nothing but a marketing trick.”

Helpful Report

Posted 6 years ago

“I would give it zero stars if I could, only because IKEA use PARCELFORCE for delivery. This company should not be in business and its by far the most appalling customer experience I've had. IKEA should switch providers if they don't want to lose their own customers!”

Helpful Report

Posted 6 years ago

“Lots of details, but in a nutshell we ordered an item online, that was never delivered. After checking, and calling IKEA customer support probably 20 times (every time the line was busy, or after listening to 5 different prompts they said "we have a high caller volume, we cannot help you at this time, goodbye" and they hung up. After finally getting thru, they put me on hold, then several minutes later I got the "we're too busy, goodbye" message. Tried off/on for 2 more days to get thru to a person, and finally did. They said "it looks like your item got lost in shipping" so we will restart the whole process over... Now it's been several more days, we got NO email confirmation of the issue, and are trying (again) to track the shipment. Again, can't get thru to customer support, and when finally did chose the option to track an order, and again the system said "we're too busy, goodbye". IKEA customer service gets an F-minus.”

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Posted 6 years ago

“I give no star if I can You suck on delivery, but U know to take money in advance, A... H...”

Helpful Report

Posted 6 years ago

“Unbelievable !‼ I bought an office desk from Ikea website (order number 306900564) on 8/22 with estimate delivery on 9/3. Not receiving it as planned, I contacted Ikea several times and, finally, I was informed that my package would be delivered on 9/26. On 9/25 I got a call to confirm the delivered time. Since the package was NOT delivered, I contacted The Delivery Company again and the attendant told me that the driver truck was sick, they don't have anyone available to deliver the package and there isn't an estimated date to be delivered. It was my last attempt to receive my product. I am contacting my credit card company to refund the supposed purchase. IKEA NEVER AGAIN !”

Helpful Report

Posted 6 years ago

“they don't deserve even 1 star. IF YOU ARE READING THIS AN ORDERING THAT MEANS YOU ARE DOING A MISTAKE. PLEASE DONT ORDER FROM IKEA Ordered a bed for my elderly mother, they delivery guy called that they are downstairs, if we have paid to be delivered on the door what is the point of calling however we went downstairs but there was no one. 4 people went at 4 side on the building but there was no one. Called customer service that my mother had an operation and if the can arrange for delivery for tomorrow. The next delivery date we have is next month. VERY BAD CUSTOMER SERVICE.”

Helpful Report

Posted 6 years ago

“Order 308925766 relates to order 299426653 and associated cases, which together comprise by far the worst shopping experience I've had. EVERY step of the way has had issues, from ongoing delayed deliveries, missing items, lack of updates from IKEA on delays and missing items, difficulty in reaching customer service to enquire on said delays/items, inability of staff to properly follow through with pick-ups/refunds therefore resulting in delayed pick-ups and refunds, missing parts or parts that were not finished being cut, etc. Like others, I have had to waste hours, days and much energy waiting for deliveries that never showed up, putting aside tasks I could have completed had the schedule been adhered to or updates on a modified schedule at least been provided to me. I am overdue compensation for this trouble. Like others, I'll be justifiably reporting IKEA to the BBB and FTC and publishing bad reviews wherever I can. The first and last time I'll be shopping at IKEA. And I hope IKEA soon gets what it deserves: to be shut down.”

Helpful Report

Posted 6 years ago

“Worst customer service ever on Friday. Ordered furniture 34 August for delivery Friday between 9&1pm. No show & no communication from IKEA. At 2pm them-47 mins holding. Response? Sorry its not coming!!!!”

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Posted 6 years ago

“I ordered online bed and couch for my elderly mother in Germany. Delivery was supposed to be in a couple of weeks. On the delivery day we remove old furnitura in preparation to fit new one in (one bedroom apartment only). We waited all day but delivery never come. No call and no emails. Two minute before midnight email come stating they had system failure and they rescheduled delivery in 7 days. Next few days we try to call multiple time but could not get through apparently because they are experiencing bigger than average calls. My 78 year mother was sleeping on cold floor for seven day. As per new delivery date Furniture was supposed to arrive today BUT guess what still nothing. Only this time they send SMS to said they have no truck to deliver. Delivery was rescheduled once again in next few days. I lost any hope but don't know what to do. They already took money from my credit card. Can just imagine how long would take to get my money recover. I done some research and find out this is not just in one country but IKEA service is terrible accros the word. They are horrible. Try calling them to see if they answer... They won't and you can't leave a message. They are thieves. Please stay away far from them. Worst service ever. We still waiting for our deliver to come through till mother still sleeping on floor. Shame on your IKEA!”

Helpful Report

Posted 6 years ago

“Possibly the worst customer service ever received 1. Bed delivered broken. No contact from Ikea. Gift voucher promised- never received. 2. Light delivered without parts. 3. Light re delivered to WRONG ADDRESS even though I told you 3 times it was wrong.”

Helpful Report

Posted 6 years ago

“Impossible to get through to customer service..I called over a thousand times I am not kidding...(my phone tells me how many times I call a number) and always got the recording that everyone else gets about high volume of calls and then a hang up! Three times I was supposed to receive my furniture, the first 2 we waited all day (they sent a text after the 4 hour window that there was a delay) to finally find out after calling the delivery service that my stuff was not even on the truck! The third time I got some of the furniture and the dresser ONE box of THREE so that didn't work! The next day I sent an email but never received a reply from IKEA and since it was impossible to talk to anyone on the phone I contacted VISA to retract payment from my card. I was happy that I had charged it on my VISA card! They credited the dollar amount back to my VISA card for furniture never received. This was about a month ago and I never heard from IKEA at all. I would NEVER order anything online from IKEA again.”

Helpful Report

Posted 6 years ago

“I placed an order for a trundle bed July 26, 2018 with delivery date of 1st of Aug. I was called by the delivery company on the day of delivery that the boxes were damaged and couldn't be delivered. I received an email stating that my order had been delivered. After several days of calling the phone # and never being able to get through, I finally spoke to someone who had no record that my item was not delivered. They said they would credit the delivery charge and resent my bed, oh, and give me a $30 gift card. LONG story short, finally on 9/19/18 my entire order has been delivered, after numerous calls. My credit for the delivery still has not been issued. I will NEVER order with IKEA again. Buyer beware.”

Helpful Report

Posted 6 years ago

“DO NOT BUY ANYTHING AT IKEA! If you ever require customer service you will be on hold for an hour plus. I had to call them on 3 different occasions over a 2 month period and each and every call I was placed on hold for over an hour. When I spoke to a customer service person, I told them of the extremely long wait, they said they were aware of the problem. I just called again and got a voice message said due to the extremely high call volume, I would have to call back later and then got disconnected. Obviously management at IKEA cares only on sales volume and has no concern about customer support”

Helpful Report

Posted 6 years ago

“Not sure where to begin. We ordered over $7,000 worth of kitchen cabinets and bathroom cabinets. We ordered on the 22nd of February and went through hell trying to get our cabinets. We finally received the last of our order in the end of July. Cabinets are great but I would never order from them again after the horrible customer service. When you call they are so kind and seem to be helpful but it is not as it seems. I spent over 30 hours in total on the phone and wrote several emails with the company. They almost never return emails. When everything was said and done we were told we would get a refund for our delivery fee and a $300 gift certificate to use with Ikea, less than 5% of our purchase price. After waiting for 4 weeks for this gift certificate I still have not seen anything. I would never use Ikea for anything ever again. Our first shipment was damaged by the shipping company and for that I do not blame Ikea, but when they reordered our cabinets it got canceled several times internally for who knows what reason, no one could ever give me a proper explanation... I am so disappointed with Ikea and would warn anyone not to use them. We were supposed to get our cabinets within two weeks, not 5 months. We flip houses on the side and this put us 5 months behind on flipping this house. We have lost a lot of money trying to use Ikea and they don't really seem to care.\”

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Posted 6 years ago

“I had a delivery that never made it. Try emailing but it soesn't work. Try to call but it always says they are too busy and hang up on me. I truly despise Ikea after trying to deal with their "customer service".”

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Posted 6 years ago

Ikea is rated 1.5 based on 1,623 reviews