Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,641 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“extremly bad delivery”

Helpful Report

Posted 7 years ago

“They can't even label the colour correctly on the box! A bunch of dull idiots that no one should ever purchase anything from!”

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Posted 7 years ago

“Absoulutely awful customer services. Never experienced anything like it. Got through after around 32 minutes wait. Assistant was unhelpful on the phone and wasn't very kind. She put me on hold. That was 20 minutes ago! I'm now back in the cue with another 30 minutes to wait before I can get through. Shocking!”

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Posted 7 years ago

“if I could give them negative stars I would - never, never, never again will I even consider IKEA - European Socialists culture operating in a Capitalist free competitive market - worst customer service I've ever experienced - I don't believe their management has not 'seen the ball since kick-off'......They can only survive in liberal urban environments where socialists congregate! JV Athens GA”

Helpful Report

Posted 7 years ago

“Products are cheap, but the quality is poor. Better not to shop online since you can't see and touch the product”

Helpful Report

Posted 7 years ago

“What #IKEA online don't state in their terms and conditions: 1. They will only delivery to your area of certain on-changing days a week (Mondays, in my case); 2. It may take them more than 2 weeks to confirm your delivery date and send your items to the delivery company; 3. They will not provide you with a confirmed delivery time until less than 24-hours before your delivery (I received 17 hours notice - so good luck booking time off work); 4. Their customer service line will automatically disconnect your call rather than putting you on hold most of the time, due to "high call volumes". Consider these issues carefully before you decide to buy online - and be sure to read the THOUSANDS of negative reviews and complaints on google. I took my complaints to their corporate office: and while I did receive financial compensation for my difficulties, IKEA clearly have no intention of establishing better customer service or amending this very poor delivery service. They made it clear throughout communications that they do not feel I have anything to complain about - including the miscommunication and misinformation I received from CS representatives, and the rudeness. If you are awaiting a delivery - good luck.”

Helpful Report

Posted 7 years ago

“Awful experience with IKEA delivery. One order this summer was delivered 2 months later in 3 separate deliveries with one week apart each other. Another order was not delivered on assigned date despite the fact that adult was present at home on assigned time. I suspect that delivery address was messed up with a different town! No idea how it may happened! I called one day prior re-delivery which was confirmed week in advance and found out that order was canceled! Nobody contacted me either through email or phone beforehand to update, nor I got a clear explanation how it happened. It's ridiculous how much personal time I spent on the line and talking to representatives from IKEA and North America Logistics with this two orders. The combination of price and quality is reasonable with IKEA merchandise, but I asked for full refund because I don't want to go through this terrible service knowing that my chances of getting merchandise ordered in mid October before New Year are rather slim.”

Helpful Report

Posted 7 years ago

“Bought kitchen cabinets in July 29, 2018. No it is October 9. Delivery was scheduled 4 times, each time cancelled by Ikea vendor. Finally after going to Ikea Long Island, partial delivery was sent 2 days ago. Called 4 times today to find out how to get remaining pieces. each time after holding disconnected. You must be an idiot to buy the kitchen cabinets from them.”

Helpful Report

Posted 7 years ago

“DO NOT waste your money here, absolutley the worst company to deal with. My wife and I ordered a couch and only received the cushions. When we tried to call Ikea to ask about it there is no way to speak to anyone because they are "experiencing high volume of calls" and just hangs up on you.”

Helpful Report

Posted 7 years ago

“Really poor service, went to Ikea Las Vegas last night cashier was rude unwilling to help seem like I was bothering him, came back next morning to return center because the chair seating pad I bought for my dinning room chair was too small, again the return clerk was rude and very unpleasant. I had my receipt with me. I purchased $135 last night paid with Amex gift card $75 and rest on my debit card, Cashier keep asking for my Amex gift card. I was only returning $30 of material. I gave him my debit card. He had to ask another cashier if he can return it. I notice he didn’t not leave ok at the receipt closely thought I only paid with Amex.”

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Posted 7 years ago

“Customer service was really bad. She doesn't want to help. She was very rude . It was Tempe Arizona store.”

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Posted 7 years ago

“Ordered items online , was told it wouldn't be delivered by courier as van broke down , have never been contacted by either IKEA or courier to re arrange , then when i managed to get through to someone after 3 days of trying and holding for an hour an idiot told me it would be another week , i asked for the parcel to be expressed he said we are a big company we do not express delivery , having used the couriers myself for business i know they can , its unacceptable that large organisations think they can treat customers like they are doing them a favor supplying products , when smaller company get slapped with late delivery charges left and right”

Helpful Report

Posted 7 years ago

“Terrible customer service in the store and over the phone. They live in a different world.”

Helpful Report

Posted 7 years ago

“Ordered a bed frame and mattress in store on Saturday. The said they would deliver on Tuesday which they did. The consignment note checked out as it should but we should of check our receipt as the never delivered all the items which we only found out after assembling the bed frame. We call customer service number held for over and hour. We told them we had not received all our items the offer and £15 gift card and said the would deliver the missing boxes in a weeks time. That's all great but we had already disposed of the old bed and mattress. They did not care and said the best they can do is in weeks time. It took 2 days for it to arrive but yet and takes them a week to deliver an item they did not pick in the first place. You would think IKEA would care about their brand name. I will never use them again. They have zero customer service they don't even have a complaints department as every member of the team is capable of dealing with complaints apparently. You have been warned.”

Helpful Report

Posted 7 years ago

“WORST DELIVERY SERVICE. They specify that your purchase will be deliver a certain date and time and THEY NEVER ARRIVE. I’ve been waiting ALL week for my furniture. I’ve been in hold with the company for 2 HOURS FOR NOTHING. Kevin Cameron “delivery manager” gives FALSE information and don’t even send you a confirmation receipt. They say they will arrive AND NEVER DELIVER THE FURNITURE. I spent more than a $1,000 in IKEA and payed EXTRA for a delivery and installation fee and I HAVEN’T seen my furniture. DON’T PAY DELIVERY, THE WORST DECISION YOU CAN MAKE”

Helpful Report

Posted 7 years ago

“PLATSA combination lets you choose handles, however the furniture comes with no pre-drilled holes (even though it states NO TOOLS required for assembly). When the holes are drilled, the furniture surface breaks. Also, the drawers fall apart weekly. NOT FIT FOR PURPOSE furniture, can't be used even in a child's bedroom. Customer Services don't have a complaints procedure, only automated computer responses on web chat, which simply writes the extracts from the website information. In order to return a FAULTY item, suggested to drive to the store and arrange a pick up for a fee. Absolutely appalling! POOR QUALITY, POOR SERVICE.”

Helpful Report

Posted 7 years ago

“I am so disppointed about my recent experience of Ikea online order. I ordered one bed and another storage cubics. Also I ordered the delivery service. One and half week after I ordered, the items were delivered. On the delivery day, I spent four hours waiting for the delivery and the delivery ended up missing one slat of the bed. I can't use the bed. The deliver staff is nice and kind. He told me the missed item will be delivered later and I also can call the store. But I can't find any phone number on the online order and whom I shall call. The deliver happened at Saturday, and till this Monday, nobody from the store or delivery service office called me. I am so headache about how I can find the missed piece? If there were less than one star, I would like to give Ikea.”

Helpful Report

Posted 7 years ago

“The pieces came broken and when we called them about it they left us on hold for an hour. I am so pissed im never getting anything from them again”

Helpful Report

Posted 7 years ago

“Your delivery service is disgusting and non existent. Twice you should have delivered my items and twice you did not. Then after spending a hour trying to get through to customer service I was told you could deliver Wednesday the following week. So you want me to have 3 days off work. You won't deliver for free and your not willing to compensate me for loss of earnings. Unless. Don't use ikea delivery service as they don't do delivery”

Helpful Report

Posted 7 years ago

“For my recent purchase of $1,768.39, I contacted your after-sale department by phone at least 4 times for two issues. Each time, I was put on hold for 45 minutes to more than an hour for even a simple question or update inquiry. This is totally unacceptable. What a waste of time. The long wait is regardless of the time when I called, be that in the morning, the afternoon or the evening. Ikea is taking their cuatomers for granted when they put their customers on the long wait all the time for after-sales issues. It seems that Ikea is playing a dirty trick to discourage their customers from contacting them after the sale is closed with the long wait. If Ikea doesn't want their customers to bother them with any issues after the item is sold, don't pretend to have a generous after-sales swrvices or return policy. This is nothing but a marketing trick.”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,641 reviews