Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,623 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can I rate less than 1 star? Horrible service. How do they stay in business? Placed order, charged immediately, almost 4 weeks later and no item yet. Missed 2 estimated delivery dates. 48 minutes on hold to be told has not arrived in the warehouse yet to be sent out for delivery. Are they sending it by turtleback. First and last order with these people.”

Helpful Report

Posted 6 years ago

“ordered table legs for my school this year, paid, never received them! they have my money, I have nothing, hours of phone calls get me nothing....”

Helpful Report

Posted 6 years ago

“I convinced myself it wouldn't happen to me. The missing parts. The broken parts. But it was delivered in over a week after ordering online and an entire box was wrong and so a huge shelving unit sits in my room for weeks. Yes, weeks. Customer service has no answers. They claim they can't expedite shipping, ever. This is the worst experience ever and I will never shop here again because of this. Spend more on quality furniture because this company SUCKS. It will waste hours of your life and it's not worth it.”

Helpful Report

Posted 6 years ago

“Didn't receive item bought online and TERRIBLE CUSTOMER SERVICE. Impossible to get a hold of anyone on phone or email.”

Helpful Report

Posted 6 years ago

“Everything wrong with the delivery....they screwed up our delivery 4 times!!! Even with an Ikea confirmation. Work day lost, a lot of re arranging schedules...Ikea hires a third party, so don't call them to track your order....they don't know, I have emails from IKEA employee, telling us they don't know who to call to track our order!!! You might think is not Ikeas fault because its a third party, but to have them tell me they can't track the order and don's have a number!!! We are really hoping to receive the order, and that they didn't scam us...right now, that's the only feeling we have. Lets see what the 5th attempt brings us!.”

Helpful Report

Posted 6 years ago

“IKEA ITALY: Oder shipment to Sardinia First delivery date: July 13 = missed, no calls , no contact Second delivery date: July 28 = missed, no call, no contact Customer service tells you a different story every time you call - since first miss I called daily, even 2 times a day I will cancel the order tomorrow One of the worst companies ever!!!”

Helpful Report

Posted 6 years ago

“My package was never delivered, and when I called customer service to request a claim filed or to have my money returned, I waited on the phone for over 3 hours with no representatives picking up the phone call. I still have yet to receive any information in how I am to go about getting my merchandise or get my refund, or receive a call from the company in order to resolve my issue. Poor customer service. Poor delivery methods. Horrible wait times over the phone.”

Helpful Report

Posted 6 years ago

“Their customer service is the worst I have ever had to deal with they put you on hold and leave you there. And buyer beware their warehouses have bed bugs beware I've gone through the expense like you wouldn't believe and they won't talk to me anymore now that they know I have proof beware”

Helpful Report

Posted 6 years ago

“I ordered a sofa bed to arrive the day that I had a relative staying. It arrived with a broken screw, we phoned the closest ikea and they said they couldn't replace it that day and advised we should go to screw fix. Off we went to screwfix. Eventually we got the part and managed to assemble the sofa bed in time. Later that week I emailed to complain, only to be told that nothing could be compensated, and that my warranty would be void due to having a part in that they hadn't provided. After explaining again the full situation and explaining why it was ridiculous to void my warranty, they agreed that yes, I could have my warranty still. However they refuse to compensate anything more than the cost of the screw (which took a while to get them to offer), even partial delivery, for not providing a full working set of equipment on the date agreed, resulting in us spending far more time and effort on assembling the product than should have been necessary. It is as if they are happy to accept people getting a substandard service. A”

Helpful Report

Posted 6 years ago

“Poor and very slow customer service. Now waiting on day 5 for Ikea to get back in touch about booking an appointment for a home visit kitchen planning. Seriously thinking about going somewhere else.”

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Posted 6 years ago

“I placed an order June 12 requested delivery was July 13 I was ordering in advance to make sure when I placed my order there would be no issues with it being late! I was on hold for 1 hour before being able to speak with anyone. When I did appreantly my order shipped To the delivery company’s July 9th and still by the July 16th I have no furniture I requested a change of address due to there furniture not being delivered in a timely manner and even that was a hastle. It is now July 23 and still no furniture and no answers as to where my items are! I am canceling the order and was placed on hold for another 45 mins. FYI to all who shop ikea avoid there delivery service!”

Helpful Report

Posted 6 years ago

“We checked while we entered the store if the product was available. It said fully stocked. It took us 15 minutes to walk to the area where somehow they were "out". Wel left with half our stuff, and ordered the rest of the products online. The shipping company XPO logistics is awful. They say online they will give you 24 hours at least heads up on delivery. They called me at work Friday at 4pm for a "9am" delivery. When I tried to call back and say that would not work, the women told me they couldnt reschedule since it was "en-route". I asked if I could leave verbal or a written notice saying it was okay to leave the package. They said no. Supposedly they tried to deliver at 9:40am, I called to reschedule and find out what I needed to do. I was told they still had the package on the truck and delivery would now be 1-3pm. I had someone there 1-3 on. The package has not shown up yet. I have been on the phone for more than 2 hours trying to find where the package is and how I get it scheduled to be delivered and no one can give me an answer. IKEA take note... I will not shop with you if this is the company that you use to do your delivery service.”

Helpful Report

Posted 6 years ago

“Would be zero stars but no option for that. Ordered kitchen in April, still not finished. Bad workmanship when installed. Have taken payments out of bank despite job not completed. No customer service all they do is blame the people who are paying thousands of pounds for kitchens. Delivered our kitchen and sofa dumped sofa, range cooker in garden. Range damaged then advised discontinued. All doors and drawers misaligned. Two attempts by so called subcontracted joiners. Horrendously stressful. Offered 100 compensation after me and partner have taken numerous days off work, husband had to pay for taxi to get home from work when installer out drill through water pipe in wall flooding our kitchen and making huge hole in wall. They ordered wrong stuff despite being shown illustration in their own catalogue and again apparently our fault. Be warned go nowhere near them. Job was started in April we were advised it would take 7 days. Still not completed and kitchen only 10 square metres. Cost in excess of £6000 and £400 for apparent supplementary works. IKEA just blame their customers. 5 year workmanship guarantee not worth paper written on because workmanship in our case dire from the beginning.”

Helpful Report

Posted 6 years ago

“Terrible customer service! Over an hour wait to speak to a representative. The delivery company(ies) they subcontract is(are) the worst, at least here in Miami. No time window for deliveries, broken items, again over an hour to talk to someone. Horrible experience.”

Helpful Report

Posted 6 years ago

“Do yourself a favor. BEFORE you spend any money with this circus. All their Customer Service. You will be put on hold for over an Hour. I promise your issue will not be addressed. It took me 11 phone call and over 7 hours waiting on hold to get my problem fixed. NEVER, NEVER will I spend 1 cent with this DYSFUNCTIONAL company.”

Helpful Report

Posted 6 years ago

“I ordered a wardrobe from ikea on July 2 and it was scheduled for delivery on July 12. The truck showed up on time however out of 3 boxes I only recieved on and after 45 minutes waiting to talk to ikea I was promised they would do rush shipping. Its now the 15 and Ihaven't even gotten tge conformation email saying its been shipped. Also getting ahold of customer service was no easy task seeing as the number on the website doesn't work. I will not be ordering from them again. I feel that if I am paying $59 for shipping I should recieve my order on time.”

Helpful Report

Posted 6 years ago

“Absolutely horrible customer service, literally inexcusable. Just like every other review listed here you wait weeks to get a correct delivery, but it never comes. You talk with multiple people but IKEA never has any contact with their carrier even though they make you believe they do. I highly suggest no one EVER order anything delivered to their house EVER. Either go to the store, or ask for in store pickup, if you ask to be delivered to, here is a hint, YOU WILL NOT GET IT.”

Helpful Report

Posted 6 years ago

“I'm not sure where to begin. I ordered a complete bedroom set for my daughter for our new home over 5 weeks ago. Thought having it delivered would be easier than traveling hours away to the store. When i call and actually get through, i wait over 30-45 minutes before speaking to a person. The delivery company Ikea uses hangs up on you & is a hot mess. I have been home waiting for this order for three Thursdays in a row! Yep, another Thursday with no furniture... i think it is time to cancel and speak out about what poor customer service Ikea has. i'd give them a negative number, but that wasn't an option. Very Dissatisfied! The delivery co wants to schedule for next Thursday... WTH? i'm not waiting around another week to have them say no one was home again; when we were here the whole time. Talk about lazy workers!!!”

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Posted 6 years ago

“I bet you cant find worst customer service. 2 hours to pay and 1 and half hour on hold for one customer service”

Helpful Report

Posted 6 years ago

“Recently bought quite a lot of furniture online at IKEA. Overall this is the worst online experience I have ever had. Long delivery times, inflexible delivery dates and times, missing parts in the delivery. Worst of all when you finally get hold of someone on the telephone they are no help at all. I ended up having to spend half a day going to the nearest IKEA store myself to pick up the missing parts. Never, ever buy anything from IKEA online !”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,623 reviews