IMP & MAKER Reviews

Name: IMP & MAKER
Address: 5a Lancaster Court Coldham Road, Coningsby, Lincoln, Lincolnshire
Rating: 4.96

5.0 Rating 268 Reviews

99 %

of reviewers recommend IMP & MAKER

5.0

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About IMP & MAKER:

Founded to curate food & drink experiences that will create exceptional occasions for our consumers, IMP & MAKER provides limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn, we are proud to be the gift, that our customers say, just keeps giving.

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IMP & MAKER 5 star review on 3rd December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, keeping me informed at every stage. Quick service from purchase to delivery. Will certainly be using I&M again!”

Helpful Report

Posted 5 months ago

Thank you, Nicholas! We're so pleased to hear you enjoyed the experience and felt well-informed throughout. Fast, smooth service is exactly what we aim for, and we can't wait to welcome you back to I&M soon! Ryan & Team IMP

Posted 5 months ago

“I have bought many gifts from Imp & Maker as I they cater for many different personalised gifts. I love the quality of the gifts from cheeses to wines to Tomahawk steaks and they also come along with the fabulous presentation.”

Helpful Report

Posted 5 months ago

Dear Elaine, Thank you so much for your wonderful review! We're thrilled to hear that you love the variety of personalised gifts we offer and appreciate the quality and presentation. Your support means the world to us, and we look forward to helping you find the perfect gifts again soon! Warm regards, Team IMP & MAKER

Posted 5 months ago

“This was the first time I have purchased from you. Very impressed with the efficient updates and delivery.,”

Helpful Report

Posted 5 months ago

Dear Heather, Thank you for your fantastic review! We’re thrilled to hear that you appreciated our efficient updates and delivery service. Your satisfaction is our top priority, and we can't wait to have you shop with us again soon! Warm regards, Team IMP & MAKER

Posted 5 months ago

“Great independent business that give you a personal experience. I will definitely be using them again.”

Helpful Report

Posted 5 months ago

Thank you, Kelly! We're delighted to hear that you had a personal experience with us. Supporting independent businesses means a lot, and we can't wait to serve you again soon! Warm regards, Team IMP & MAKER

Posted 5 months ago

“Great selection of hampers and super fast delivery”

Helpful Report

Posted 5 months ago

Dear Lisa, Thank you for your wonderful review! We’re delighted to hear that you found our selection of hampers to your liking and that our delivery was super fast. Your satisfaction is our priority, and your kind words inspire us to keep striving for excellence. We look forward to gifting with you again soon! Warm wishes, Team IMP & MAKER

Posted 5 months ago

“Great customer service”

Helpful Report

Posted 5 months ago

Dear Amy, Thank you for your amazing review! We’re delighted to hear that you experienced great customer service. Your satisfaction is our top priority, and it’s wonderful to know that our team made a positive impact. We can’t wait to gift with you again! Warm wishes, Team IMP & MAKER

Posted 5 months ago

“Really impressed with the ease and service that was provided. Very nice tough was a personal thanks email from the CEO for placing the order.”

Helpful Report

Posted 5 months ago

Dear George, Thank you so much for your fantastic review! We’re thrilled to know that you had a seamless experience with us. It’s our pleasure to add a personal touch, and we’re glad you appreciated the note from our CEO. Your support means the world to us, and we can’t wait to create more great memories with you again! Warm wishes, Team IMP & MAKER

Posted 5 months ago

“The process from selection to consumption was perfect. I will use I&M again soon.”

Helpful Report

Posted 5 months ago

Dear Kevin, Thank you so much for your fantastic review! We're thrilled to hear that your experience from selection to consumption was perfect. Your satisfaction means the world to us, and we can't wait to welcome you back for your next order. Warm wishes, Team IMP & MAKER

Posted 5 months ago

“Beautiful made hamper, carefully crafted and high quality materials. Would highly recommend , easy to use website and arrived on time. Thank you Imp & Maker my partner loved his cheese hamper !!”

Helpful Report

Posted 5 months ago

Dear Leanne, Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved the cheese hamper and appreciated the quality of our products. It's fantastic to know that our website was easy to navigate and that your order arrived on time. We truly value your recommendation! Warm wishes, Team IMP & MAKER

Posted 5 months ago

“The hampers are lovely and they have a very impressive range with plenty of choice and delivered on the day of choice. Would recommend! I also had to communicate with the company and they resolved my issue immediately and were very helpful.”

Helpful Report

Posted 5 months ago

Dear Debbie, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our range of hampers and that they arrived just when you needed them. It's also wonderful to know that our team could assist you promptly, customer satisfaction means everything to us! We truly appreciate your recommendation and look forward to gifting with you again soon! Warm regards, Team IMP & MAKER

Posted 5 months ago

“A surprise present for my beautiful wife who absolutely loved it, thank you”

Helpful Report

Posted 5 months ago

Dear Chris, Thank you so much for the lovely review! We’re overjoyed to hear that your wife loved the surprise gift. It’s wonderful to know we could help make a special moment even more memorable for you both. Wishing you both many more happy occasions! Warm regards, Team IMP & MAKER

Posted 5 months ago

“My first order. The service was fantastic. Next day delivery. They even called to check the details for a 50th card. The products are nicely packed and good quality. Our friend was so pleased with the hamper. I will be ordering again.”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing review! We’re thrilled to hear that you had such a fantastic experience with us. It’s great to know that our next-day delivery and personal touch made a difference. We're delighted that the hamper was a hit with your friend! We look forward to gifting with you again soon! Warm regards, Team IMP & MAKER

Posted 5 months ago

“Superb range of products at a more than reasonable price point. Delivery was *super* speedy and recipient was delighted with the quality of their hamper! Would definitely order from IMP & MAKER again, and would recommend to anyone. 5 STARS!”

Helpful Report

Posted 5 months ago

Dear Michael, Thank you so much for your fantastic review! We’re thrilled to hear that you loved our product range and found our prices reasonable. It’s wonderful to know that the delivery was speedy and that the recipient was delighted with their hamper! Your recommendation means the world to us. We can’t wait to help you with your next order! Warm regards, Team IMP & MAKER

Posted 5 months ago

“Having shopped at a famous hamper store for many years I decided after a dreadful experience to look for an alternative. Wow was I glad I found Imp and Maker. I found the whole experience of shopping with Imp and Maker a pleasure, from ordering to tracking to delivery everything was just perfect. I'll definitely be ordering from you in the future. Thank you again!”

IMP & MAKER 5 star review on 27th June 2025

Helpful Report

Posted 5 months ago

Dear Louise, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a positive experience with us at IMP & MAKER. It's fantastic that you found our ordering, tracking, and delivery processes to be perfect! Your feedback means the world to us, and we’re thrilled to be your new go-to for hampers. We can’t wait to gift with you again next time! Warm regards, Team IMP & MAKER

Posted 5 months ago

“Customer enjoyed surprise but it was delivered too late for breakfast - maybe this present should have an earlier delivery time`. Very nice concept and thoughtful package albeit a little pricey”

Helpful Report

Posted 5 months ago

Dear Deborah, Thank you so much for your thoughtful feedback. We’re thrilled to hear you enjoyed the surprise and found our package thoughtful. Your comments on the delivery timing are truly appreciated, as we understand how special breakfast gifts can be when they arrive at just the right moment. We noticed your order arrived at 1pm and wanted to share that we do offer an option at checkout for pre-10:30am delivery, ensuring your gift is ready for those early morning special occasions. Thank you again for your kind words and insights. We value your experience and hope to gift with you again in the future! Warm regards, Team IMP & MAKER

Posted 5 months ago

“Was very easy to navigate the website and find the perfect gift. I liked how I was able to choose the day the gift arrived and the service was perfect.”

Helpful Report

Posted 5 months ago

Dear Valued Customer, Thank you so much for your wonderful review! We’re delighted to hear that navigating our website was easy and that you found the perfect gift. It’s fantastic to know you appreciated the delivery options; we strive to make every experience seamless and enjoyable. We can’t wait to gift with you again soon! Warm wishes, Team IMP & MAKER

Posted 5 months ago

“Just received a wonderful surprise from my lovely husband, wine and cheese. Beautifully wrapped, wonderfully fresh produce, well done team. You have become one of my favourite companies, looking forward to our next order. Sending hugs.”

Helpful Report

Posted 5 months ago

Dear Tracey, Thank you so much for your glowing review! We’re absolutely thrilled to hear that your special surprise from your husband was such a delightful experience. It’s fantastic to know that our beautifully wrapped goodies and fresh produce have earned a spot among your favorites. Your kind words mean everything to us! We can't wait to bring more joy to your next order! Warm hugs your way, Team IMP & MAKER

Posted 5 months ago

“Excellent presentation and prompt service. Really impressed.”

Helpful Report

Posted 5 months ago

Dear Francesca, Thank you so much for your fantastic review! We’re thrilled to hear that you were impressed with our presentation and service. Your kind words truly inspire us to keep delivering quality and promptness. We look forward to serving you again soon! Best wishes, Team IMP & MAKER

Posted 5 months ago

“Lovely hamper - made the recipient very happy!”

Helpful Report

Posted 5 months ago

Dear Valued Customer, Thank you so much for your lovely review! We’re thrilled to hear that the hamper brought a smile to the recipient’s face. Creating joyful moments is what we strive for, and your feedback truly warms our hearts. We hope to help you spread more happiness soon! Warm wishes, Team IMP & MAKER

Posted 5 months ago

“My parents said the following… a great review!! It was lovely, a really nice treat. The nuts were yummy also the fig and onion jams. I liked the black crackers the best and dad the plain. The cheese was great. You can give the company full marks! A lovely treat. 😘😘”

Helpful Report

Posted 5 months ago

Dear Nicola, Thank you for the fabulous review! We’re so delighted to hear that your parents enjoyed the treats, from the yummy nuts to the delightful jams. It’s wonderful to know that both the black crackers and cheese were a hit as well. Your kind words and full marks truly mean the world to us! We can’t wait to treat you and your family again soon! Warm wishes, Team IMP & MAKER

Posted 5 months ago

IMP & MAKER is rated 5.0 based on 268 reviews