IMP & MAKER Reviews

Name: IMP & MAKER
Address: 5a Lancaster Court Coldham Road, Coningsby, Lincoln, Lincolnshire
Rating: 4.91

4.9 Rating 679 Reviews

98 %

of reviewers recommend IMP & MAKER

4.9

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About IMP & MAKER:

Founded to curate food & drink experiences that will create exceptional occasions for our consumers, IMP & MAKER provides limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn, we are proud to be the gift, that our customers say, just keeps giving.

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IMP & MAKER 5 star review on 28th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I placed my online order I inadvertently gave my own address as the delivery address - a quick phone call and chat with a charming lady soon put things right. Very impressed with your efficiency.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your fantastic review. We’re glad our quick phone call and chat helped sort things out smoothly and that you were impressed with our efficiency. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Although product was delayed by one day due to postage problems it was quickly sorted by IMP & MAKER and they was very quick at getting back to me would highly recommend”

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Posted 4 months ago

Hi Cindy, Thank you for your fantastic review. We’re glad you were happy with how we handled the delay and our quick response. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Sadly wouldn’t recommend - bought as a gift for a special occasion & wasn’t delivered on the day !”

Helpful Report

Posted 4 months ago

Dear Julie, Thank you for taking the time to leave a review, and we are really sorry to hear that your gift arrived a day after the special occasion. We completely understand how disappointing that is when it is meant to be enjoyed on the day. Our founder, Sarah Louise, reads all reviews personally as they are very important to her, and she has reached out to you directly to try to help resolve this. We are sorry for the delay caused by our courier partner, DPD. To help prevent situations like this going forward, we are currently in the process of adding Royal Mail as an additional delivery option so customers can choose the service that best suits their needs. We truly appreciate your feedback and hope we can have the opportunity to put this right for you in the future. Best wishes, Team IMP & MAKER

Posted 4 months ago

“Great service with great products.”

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Posted 4 months ago

Hi Charles, Thank you for your fantastic review. We’re glad you enjoyed the great service and products. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Good selection and service”

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Posted 4 months ago

Hi Joanna, Thank you for your fantastic review. We’re glad you enjoyed the selection and service. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“This company stands by its brand and commitment to its customers. The team at Imp & Maker are utterly dedicated to their mission and I wish more business would hold themselves to the same standard that Imp & Maker do.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your fantastic review. We’re proud to stand by our brand and commitment, and we’re grateful for your support. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Beautifully packaged and great quality”

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Posted 4 months ago

Hi there, Thank you for your wonderful review! We’re thrilled you loved the packaging and great quality. We can’t wait to gift with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Excellent hampers. Perfect gifts”

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Posted 4 months ago

Hi Marion, Thank you for your wonderful review. We’re thrilled to hear you find our hampers excellent and perfect gifts. We can’t wait to gift with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Very easy ordering and delivery”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your review! We’re glad to hear the ordering and delivery were easy for you. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Great Customer Service, products are high quality and lovely produce inside”

Helpful Report

Posted 4 months ago

Hi Nigel, Thank you for your wonderful review. We’re thrilled you’re happy with our customer service and that you’re impressed by the quality and the produce inside. We can’t wait to gift with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“I absolutely love imp and maker as you can see by the amount of times I've used you. Never been let down, always had great feedback from recipients. Such an awesome change from all the run of the mill boring hampers out there.”

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Posted 4 months ago

Hi Annie, Thank you so much for your kind words. We’re thrilled you love IMP & MAKER and that you’ve had such a positive experience with us. It’s wonderful to hear our hampers feel special and stand out from the rest. We really appreciate your support and can’t wait to craft more gifts you’ll enjoy as much as the recipients do. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Absolutely lovely hamper and my brother in law was very happy with it. Unusual and great ingredients. Will buy again.”

Helpful Report

Posted 4 months ago

Hi Jennifer, Thank you for your kind words. We’re glad you loved the hamper and that your brother-in-law was happy with it. Great to hear you enjoyed the unusual ingredients, and we look forward to gifting with you again soon! Kind regards, Team IMP & MAKER

Posted 4 months ago

“Excellent”

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Posted 4 months ago

Hi Jessica, Thank you for your kind words. We’re glad you had an excellent experience with IMP & MAKER. We look forward to gifting with you again soon! Kind regards, Team IMP & MAKER

Posted 4 months ago

“Amazing hamper, quick delivery. Thank you.”

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Posted 4 months ago

Hi Chris, Thank you for your kind words. We’re glad you enjoyed the hamper and that the delivery was quick. Looking forward to gifting with you again soon! Kind regards, Team IMP & MAKER

Posted 4 months ago

“Hi my initial order, containing fresh produce, was delivered late. However Imp & Maker were very quick to rearrange another gift for my friend and happy to report it was received on time with all new fresh food. Thanks for sort it all out”

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Posted 4 months ago

Hi Andrew, Thank you for your kind words. We’re glad we could sort it out and that the replacement gift arrived on time with fresh food. We look forward to gift with you again soon! Kind regards, Team IMP & MAKER

Posted 4 months ago

“A great client portal makes everything run smoothly, with deliveries arriving on time and always well packed.”

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Posted 4 months ago

Hi Sue, Thank you for your kind words. We’re glad our client portal helps everything run smoothly and that deliveries arrive on time and well packed. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Excently service. Ordered on line but made a mistake with date so phoned Imp and Maker and the changed the date with no fuss.”

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Posted 4 months ago

Hi Vicky, Thank you for your kind words. We’re glad we could adjust the date without any fuss. Kind regards, Team IMP & MAKER

Posted 4 months ago

“We brought this Hamper as a Thank You gift. It was very well received and they loved it. It was delivered on time (exactly when we wanted it to be), was packaged beautifully and the contents were very indulgent. We will definitely use Imp&Maker again. 5 STARS.”

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Posted 4 months ago

Hi Dawn, Thank you so much for your wonderful review. We’re thrilled to hear the hamper was well received, delivered on time, beautifully packaged, and indulgent. We’re grateful for your kind words and look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Just the most exceptional customer service I’ve ever received.”

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Posted 4 months ago

Hi Selene, Thank you so much for your wonderful review. We’re thrilled to hear you felt the exceptional care from our team, and we’re grateful for your kind words. We look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

“Great products and packed really well”

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Posted 4 months ago

Hi Paul, Thank you so much for your kind words. We’re really glad to hear you’re happy with the products and that they were packed well. We appreciate you choosing IMP & MAKER and look forward to gifting with you again soon. Kind regards, Team IMP & MAKER

Posted 4 months ago

IMP & MAKER is rated 4.9 based on 679 reviews