Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,897 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,897 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 8th April 2024

125

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lovely rugs and great service.....F.Nabers”

Helpful Report

Posted 1 year ago

“Loved rug”

Helpful Report

Posted 1 year ago

“Such wonderful kind people with beautiful and non-toxic rugs. Love love love and will recommend to all my friends.”

Helpful Report

Posted 1 year ago

“The order process was quick and easy. Rug arrived very quickly. Unfortunately the color didn't work for me so I had to return it. The return process was easy and the customer service was excellent.”

Helpful Report

Posted 1 year ago

“After selecting my area rug I was contacted to see if I wanted to order a sample before having my large area rug sent. I did that and was so glad because the sample showed me that the rug I had chosen was not going to work with my decor. They saved me from making an expensive mistake. Their customer service was great”

Helpful Report

Posted 1 year ago

“I have 2 Karastan rugs from Incredible Rugs and Decor and am waiting for a 3rd. They have impeccable service and quality rugs. I would definitely recommend.”

Helpful Report

Posted 1 year ago

“I received all 3 of my rugs and runners in excellent condition and was informed promptly of when the order would ship. The rugs are beautiful and I couldn’t be happier. Will only use Rugs and Decor from now on.”

Helpful Report

Posted 1 year ago

“Amazing staff! Very helpful.”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“easy to order, and very nice looking rug!”

Helpful Report

Posted 1 year ago

“Great customer service. An item I purchased came damaged, and they replaced it promptly. The team was great to work with getting it replaced.”

Helpful Report

Posted 1 year ago

“Excellent service! Having had Karastan rugs previously, I searched for best selection and pricing and found the website for Incredible Rugs & Decor. Pricing was excellent, so called them with questions re: shipping and they were knowledgeable and helpful. They kept me updated on shipping dates and carrier. Product delivered in a timely way and as beautiful as I expected. Will definitely use them again!”

Helpful Report

Posted 1 year ago

“I received my runner yesterday and couldn’t be more pleased. The shipping was incredibly fast, and the runner was exactly as described. I will definitely use your company whenever I am in the market for a new rug. Thank you so much for your prompt and professional services. Nowadays it is a rare commodity.”

Helpful Report

Posted 1 year ago

“I love my new Karastan Spice Market Petra Multi Area Rug in my dining room. I initially ordered the wrong size, and Dilene followed up with me to make sure the return was processed, I was properly credited, and received the replacement rug. Excellent customer service like this is becoming harder to find, and I want to make sure Dilene is recognized for her accountability and kindness.”

Helpful Report

Posted 1 year ago

“I loved your site, and spent way too many hours playing with the rug in a room function, and I hope that I got it right with my selection. I have already shared my experience with my sisters, both of whom are designers.”

Helpful Report

Posted 1 year ago

“This is at least the fifth rug that we've bought from Incredible Rugs. Good quality, great customer service, fast shipping and fair prices keep us a repeat customer. Thanks to you and your staff!”

Helpful Report

Posted 1 year ago

“I am very pleased with my two rugs. Your price and service are paralleled only by the beauty and quality of these rugs. The value is exceptional. My only regret is that other sizes were not available, especially hall runners. But I found coordinating runners and the look is elegant. Highly recommend your company and products to all who ask.”

Helpful Report

Posted 1 year ago

“The carpets arrived yesterday and they are incredibly beautiful. Our sales rep was extremely helpful and knowledgeable. Thank you for a wonderful experience purchasing from your company.”

Helpful Report

Posted 1 year ago

“The visual in your room is great. We don’t order rugs online unless we can see it in our room. Just bought a rug because of this in room visual. Thank you”

Helpful Report

Posted 1 year ago

“Very easy to order. Came quickly and th rug is perfect!”

Helpful Report

Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 3,897 reviews