Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Internet Reptile Reviews

4.8 Rating 11,836 Reviews

95 %

of reviewers recommend Internet Reptile

Company Reviews

Product Reviews

4.8

Based on 11,836 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

Write Your review

Tell us how Internet Reptile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Internet Reptile 5 star review on 13th April 2024

Internet Reptile 5 star review on 13th April 2024

Internet Reptile 5 star review on 8th March 2024

Internet Reptile 5 star review on 8th March 2024

Internet Reptile 5 star review on 28th February 2024

Internet Reptile 5 star review on 24th February 2024

Internet Reptile 5 star review on 1st January 2024

Hollie De La Huliniere

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited over 2 weeks for an order only to be told they had received it back because my address wasn’t on it? Rather than ask if I’d like a replacement they just refunded me. Which didn’t help as the items were needed urgently for hatchlings 🤷”

Posted 1 year ago

“Very poor. Ordered some live food for my friends dad who isnt online himself. Dpd tried to deliver on Friday but he didnt get to the door in time and they drove off. When i called DPD they said it should have been marked up as perishable/ live food and they would have left it in a safe place. Instead it was on the back of a lorry until today when we found the live food was all dead. Contacted online and they said theres nothing they can do. Its such a shame because ive used this company for a few years now and it came recommended to me by a friend.”

Posted 1 year ago

“Ordered cork bark flats, none were flat. All large and curved.”

Posted 1 year ago

“Still haven’t gotten my refund, no replies after I sent the package back.”

Posted 1 year ago

“Parcel lost by Royal Mail leading to live feed all dead when arrived”

Posted 1 year ago

“I was given cheaper bulbs than i ordered”

Posted 1 year ago

“The cage is amazing now it’s built, but I wasn’t given any of the screws with my order, and when I called the number and left a voicemail no one got back to me and that was a week ago. I had to go and buy all the screens myself and separately as I couldn’t afford to wait any longer with the arrival of my baby leopard gecko. Very disappointed.”

Posted 1 year ago

“The bulb I brought blown in 4 days and you are refusing to give me a refund. The consumer Rights Act 2015 states I am entitled to a refund as goods are not fit for purpose.”

Posted 1 year ago

“The bulb doesn’t work. Turned it on and it flickered and died”

Posted 1 year ago

“Absolutely terrible.. Sent wrong sized locust I asked for large and got tiny. When discussing with a member of staff they were not helpful in the slightest and have not arranged a replacement so my lizard can be fed with the correct sized locust that I purchased. If this doesn't get resolved I will not order again.”

Posted 1 year ago

“Scammers conning money out of people for things they can't supply who are quite happy to let live food perish”

Posted 1 year ago

“Not the item I ordered. Incorrect colour. Emailed to report this. No response.”

Posted 1 year ago

“Very poor customer service, I have emailed this company numerous times with a damaged product. No response at all from all my emails, I have even replied to sender on emails but still no response. We have a bearded dragon with no vivarium/ home . I'm willing to write an updated review when they sort this problem Regards Mr Barratt”

Posted 1 year ago

“I have emailed and messaged on Facebook l, I had 1 reply then ignored, I would like to cancel my subscription and a refund for what I didn't receive”

Posted 1 year ago

“Order on the 29th of November still hasn't arrived tired to ring the customer service number no answer”

Posted 1 year ago

“Never received my items very disappointing 😞 my think about using someone else”

Posted 1 year ago

“I ordered a background for my viv, upon delivery, I opened my item you find it almost unusable and it was broken cracked and split in several places”

Posted 1 year ago

“you did bad. the order was wrong. those that did arrive were mostly dead, and i payed for 1-2 day delivery but didnt receive my package till over a week later.”

Posted 1 year ago

“Still waiting on my order. They don’t reply to emails and the one they have replied to, they didn’t answer the questions asked.”

Posted 1 year ago

“Took over a week for my delivery to arrive after paying 6.99 for express delivery, still waiting for a response from support after 2 weeks”

Posted 1 year ago

«
1
2
3
4
5
»

Internet Reptile is rated 4.8 based on 11,836 reviews