Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,589 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,589 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with my order this time. I ordered a bag of X-LARGE locusts and when when I received my order, there were about 20 of a size that I needed to feed my reptiles. The rest were tiny. When I complained I was told that they would grow to size in a few days! Definitely not good enough. My reptiles need to be fed now and not in a few days. They should put out of stock on the website if they cannot supply the size required.”

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Posted 3 months ago

“Always a great service from internet reptile. Wide choice of items across the store. Commination is absolutely fantastic.”

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Posted 3 months ago

“Always very good”

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Posted 3 months ago

“I recently had some queries for Internet Reptiles and sent them an email – it was answered straight away. Their knowledge of the products they sell is excellent, and they are very friendly and helpful. There was a small shipping issue (not their fault) where a bulb arrived broken. It was packaged immaculately, so I put it down to the couriers. The way they handled the problem was second to none – I contacted them, they got straight back to me, and a replacement was sent immediately. Fantastic service from start to finish. I will definitely be using them from now on.”

Internet Reptile 5 star review on 10th August 2025

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Posted 3 months ago

“Absolutely brilliant, I ordered frozen reptile food it came very quickly and well packaged”

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Posted 3 months ago

“Very happy about the product and service, very fast delivery.”

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Posted 3 months ago

“Appalling service. Delivery of frozen reptile food did not arrive on time. Courier didn’t leave parcel, card, phone call, nothing. Did not return for 4 days. Left parcel outside with rotten reptile food. Company refusing to give a refund or help. Sending me to PayPal. Will not get a manager to discuss. DO NOT USE THIS COMPANY! This is not the first time I’ve had this issue. Disgusting service.”

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Posted 3 months ago

“Thank you.”

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Posted 3 months ago

“Prompt delivery. Nice enclosure. Could have done with instructions for those not adept at flat pack. Did manage though”

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Posted 3 months ago

“Had an issue with a damaged strip light when it arrived, internet reptile sent me a replacement straight away, with no issues, thank you.”

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Posted 3 months ago

“I have been using Internet Reptile as my primary source for the majority of my reptile needs (I have aorund 20 reptiles). Every time I need something they have the best prices, delivery is quick and any issues have been promptly and politely dealt with. They also have a good loyalty scheme, by way of a points system which is actually worthwhile and has been beneficial on many occasions.”

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Posted 4 months ago

“Quick and reliable company, happy to recommend for buying mealworms !”

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Posted 4 months ago

“Fantastic service can’t fault anything And package was 100% Delivery was excellent. Will recommend to others and will use in the future.”

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Posted 4 months ago

“Items are well packed, delivery is fast and prices are very competitive.”

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Posted 4 months ago

“Excellent delivery time .exceptional price very happy with the packaging.great product.. Thank you..”

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Posted 4 months ago

“Ordered castors and got all hatched flies which die within a couple of days. I asked for a refund and it’s seems customer service isn’t something internet reptile is good at! Barely a response from what I’m guessing is an automated response!”

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Posted 4 months ago

“Loved how the substrate was in it original bag and the spag then put in a big white industrial bag so spills it came quick too”

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Posted 4 months ago

“Good size bulk tub really pleased already bought 2 lots”

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Posted 4 months ago

“Fast with delivery everything OK would buy from again”

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Posted 4 months ago

“Good prices, good delivery times, unfortunately the springtails I’d ordered with another couple of items had spilled out into the box. The packaging inside the box wasn’t enough so the items were rattling around. An elastic band around the springtails container would at least have prevented it from coming open.”

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Posted 4 months ago

Internet Reptile is rated 4.8 based on 12,589 reviews