Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,617 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still the best online company for reptile goods. I made two large orders. The boxes arrived damaged. I'd been sent the wrong colour of one thing and the coco coir was sent in smaller blocks that didn't add up to the amount I'd ordered (though this might well have fallen out of the box in shipping due to the big split in the side on arrival.) The micro crickets I ordered were almost entirely dead (but the two boxes of small/medium crickets were mostly okay). I also ordered a ton of soil (one split in one of the bags of soil), bark, supplements etc and that all arrived in good condition. I messaged via live chat to sort the above and got nothing back despite it saying I'd be emailed. I have now sent an email as well and I'm waiting to hear back from that.”

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Posted 3 years ago

“Have had two separate items from this company. Both items were as described and termed up in a very reasonable time. Would definitely use again.”

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Posted 3 years ago

“We ordered 2 different types of beetle larvae substrate. It arrived very quickly but one of them was completely soaked and molding so we weren't able to use it.”

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Posted 3 years ago

“Ordered an UV lamp for our parrotlet and was able to order that specific model at absolutely fantastic discount plus got few more pounds off using a discount code! Total bargain. Item arrived fast, postage reasonable these days. Will return again for sure, if we will need something else.”

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Posted 3 years ago

“I have a very happy tortoise 🐢 thank you”

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Posted 3 years ago

“I recently purchased a large vivarium , excellent price , easy to put together and it was delivered on time withing days of ordering. I will definitely be buying again from " Internet Reptile " .”

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Posted 3 years ago

“Very easy to order, great reward scheme and fast and efficient delivery. Happy New customer, will be using Internet Reptile again very soon.”

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Posted 3 years ago

“Great service and delivery excellent”

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Posted 3 years ago

“Never used Internet Reptiles before so was really pleased with the prompt delivery. Sadly a mix up with one item caused me to have a refund cos' it was out of stock. No problem with that . I would recommend them to others and use them again.”

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Posted 3 years ago

“Trouble free transaction very good service, overall very satisfied customer”

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Posted 3 years ago

“Easy to order, customer service is great (though rarely needed because everything arrives on time and it’s great quality). Prices are good, and a great range of products. Thanks”

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Posted 3 years ago

“Excellent service, super quick delivery will use again in the future.”

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Posted 3 years ago

“frst class service and product”

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Posted 3 years ago

“Very nice set up and came very well packaged and safe, happy with this order and cannot wait to get more from this place.”

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Posted 3 years ago

“Excellent store with a wide range. My go to online reptile shop 💯👌🏼”

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Posted 3 years ago

“Very good service always buy from here for my tortoise needs”

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Posted 3 years ago

“Even though i never received my order but that wasn't their fault ot was DPD internet reptile was very quick to respond and to rectify the situation. Ive been using this guys for years and highly recommend them which i have done to many people.”

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Posted 3 years ago

“You sent me a replacement product without asking me and then didn't apologise or offer to send me the correct product.”

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Posted 3 years ago

“Can't fault this place, superb service, quick turnaround of orders and everything arrives in good condition.”

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Posted 3 years ago

“Very quick delivery for my live food I bought thank you”

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Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,617 reviews