Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,395 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

Write Your review

Tell us how Internet Reptile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel came opened, maybe need better tape. Courier took pic. Gladly nothin missing. Products were good thank u”

Helpful Report

Posted 7 months ago

“Only place I could get my lights from and the help I received was fantastic”

Helpful Report

Posted 7 months ago

“My order was delivered really quickly”

Helpful Report

Posted 7 months ago

“Delivery arrived well packaged with all the things i had ordered, very satisfied.”

Helpful Report

Posted 7 months ago

“Very good and quick delivery”

Helpful Report

Posted 7 months ago

“Quality products at a good price. Quick reliable service”

Helpful Report

Posted 7 months ago

“Prompt delivery, good quality heater thermostat.”

Helpful Report

Posted 7 months ago

“Always amazing quality every order”

Helpful Report

Posted 7 months ago

“Mostly good experience”

Helpful Report

Posted 7 months ago

“Ordered thermostat, it didn't work, returned it which cost me time,money and stress”

Helpful Report

Posted 7 months ago

“Speedy delivery..happy with item, thanks”

Helpful Report

Posted 7 months ago

“I absolutely love ordering from you guys especially with fake plants, bedding and lighting. I have 100% satisfaction as a customer and my reptiles love you as a company as well. Everything is so easy to find and makes it really easy for me too bulk buy and track so I can get my snakes and dragons exactly what they need. I will forever be a customer thank you for making life easier for me and the least stressful out of ALL reptile companies I will forever recommend you to anyone that own scaly puppies. You also have insane customer service and I love that”

Internet Reptile 5 star review on 4th October 2024

Helpful Report

Posted 7 months ago

“Easy order, quick dispatch and delivery, all insects arrived carefully packed and in lovely and live condition. I have a very happy 🦎 gecko”

Helpful Report

Posted 7 months ago

“First rate dispatch time from ordering , always packaged well , the only online reptile equipment retailer I use”

Helpful Report

Posted 7 months ago

“My parcel was delivered to me quickly, it's a good product”

Helpful Report

Posted 7 months ago

“Goods okay but courier was hopeless. Bag of tortoise bedding also arrived with a cut in it.”

Helpful Report

Posted 7 months ago

“Always a good price, always a speedy, hassle free delivery”

Helpful Report

Posted 7 months ago

“I purchased 2 5ft vivariums from Internet Reptile. I picked them up from their warehouse in Nottingham and it's a reptile wonderland with anything a reptile would need. An employee kindly loaded the boxes into my car for me. I ran into an issue where one of the boxes was missing the glass doors and runners for the vivarium. I contacted Internet Reptile expecting to be told "there's nothing we can do, return it for a refund" However that is not the case. The guy I spoke to on the phone was very apologetic and genuinely concerned that this had happened. He contacted the manufacturer Habistat to get the missing parts sent to me. The runners and 1 glass door arrived a week later however 1 glass door was still missing. I called Internet Reptile again and understandably I was annoyed with this error, but the guy on the phone was also annoyed and apologetic that this issue wasn't fixed because he genuinely cared about my reptile's wellbeing. He contacted the manufacturer again to try to resolve the issue finally. I am still awaiting the delivery. Throughout this stressful situation I've had no bad thing to say about Internet Reptile, the issue has come from the manufacturers errors.”

Helpful Report

Posted 7 months ago

“Fast delivery and great service”

Helpful Report

Posted 7 months ago

“Very poor. Received order, broken hide and chipped water bowl due to poor packaging. Broken tub of worms and worms all over the box. Emailed customer service over a week ago and still not been dealt with. Very disappointed”

Helpful Report

Posted 7 months ago

Internet Reptile is rated 4.8 based on 12,395 reviews