Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,452 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,452 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th May 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was quick and easy , delivery was also quick”

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Posted 3 years ago

“Delivered on time and I’m working condition, unlike Amazon, they don’t go overboard with the packaging which is nice”

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Posted 3 years ago

“Good sale on when purchasing the light for my gecko. Had no issues with the website, ordering or delivery.”

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Posted 3 years ago

“I rarely review anything, however after seeing some of the negative reviews about this company, I'd like to share our experiences. In the past couple of months (over what I assume is probably one of their busiest times of the year with Christmas) we have made 3 separate orders with Internet Reptile. These all arrived faster than expected using the free delivery option, well packaged and in perfect condition. Whilst I can't speak for others as I have no first hand experience with the customer service team (the subject of many of the negative reviews) I can easily say we have been very impressed, and the only reason this is a four-star review is because no company can ever be perfect.”

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Posted 3 years ago

“Quick delivery, good condition of the live food.”

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Posted 3 years ago

“A brilliant selection of foods and supplies for any animals needs ! Its great service easy too use website and quick delivery id recommend them to anyone.”

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Posted 3 years ago

“Item came damaged but a replacement was sent within a few days once proof of damage was sent”

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Posted 3 years ago

“Internet reptile seems to be a good company the only thing that lets them down was the courier company they chose to use. It was my first time using Internet reptile and I’m put off from using them again because of the courier company they use.”

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Posted 3 years ago

“My order was dispatched the next day and I received my items 5 days later. The retail box containing my clamp lamp had opened and been slightly scrunched during transit, but the lamp itself did not appear damaged. I think the box should also have contained mounting instructions (I have another lamp from the same brand), but these were missing. Overall happy as the products are working well so far.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Very happy with my order even though one of the flat barks wasn’t flat but I have found it a new purpose. Will be definitely coming back.”

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Posted 3 years ago

“Ordered live insects, came quickly and all still alive. Decent price for the tub. Would recommend and use again.”

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Posted 3 years ago

“Have only made the one order but quality frozen well packaged will order again in a heartbeat”

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Posted 3 years ago

“Reasonable shipping time overall good”

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Posted 3 years ago

“Bought a Habistat Hatchling Starter kit. Good value and fast delivery. Some minor damage, but this looked to be from the manufacturer and not significant enough to make a fuss.”

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Posted 3 years ago

“The only thing that dropped my score was the delivery, it took longer than expected and the frozen mice had defrosted. The live food arrived after another day And the box had been crushed, the bag of locusts was fine.”

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Posted 3 years ago

“My first ever order with internet reptile , and will not be my last . Super smooth transaction , very good communication , great prices and super fast delivery”

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Posted 3 years ago

“Easy to order not a problem would use again when I need more”

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Posted 3 years ago

“some things did not look like the image but cheap and still good”

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Posted 3 years ago

“came early all together”

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Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,452 reviews