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Interparcel Reviews

4.5 Rating 9,901 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they are a god company but as headlined only for simple packages going around the mainland without any interruptions, if you want to send something heavy / abroad, or there is any problems that arise IE receivers end, or the package itself, then interparcel will almost always forget about it until asked or maybe when a few weeks have wasted by! they are also said by carriers to not be communicating well, the customer service department isn't too sharp on emails either! in conclusion the customer has to keep an eye / close monitoring through the duration of the contract and if need be the customer has to use both his hands on the phone to keep chasing them!”

Posted 54 years ago

“I am happy with the delivery service provided, that said the website is a ball ache, I'm not sure how many pages and clicks there are between start of booking and payment but it's way too many, and there is no basket so if you have multple packages to send its a major headache.”

Posted 54 years ago

“I paid for text notifacation on collection and for delivery no response still waiting has it arrived who knows?”

Posted 54 years ago

“I paid for a text to be sent when collection was to arrive. But i didnt get one very poor for a new customer”

Posted 54 years ago

“We need to use interparcel because of our location. 7 out of 10 usually go without a problem. When there is a problem....forget it!! The online chat service? That is there just to frustrate you even more! Useless....And when, eventually, it is confirmed that they have indeed lost your parcel, then be prepared for a further 28 day delay to receive your money/refund. They can take your payment immediately yet 28 days for a refund?? The Customer Service department, when you call, seem to be unsure that they are indeed a 'Customer Service Department', with again useless information and passing you from pillar to post! If we were not in such a countryside location we would use another company but unfortunately we do not have that pleasure. However, all delivery and uplift men are very polite and always willing to help us out when they have not been informed of uplifts.”

Posted 54 years ago

“Not just once, parcels sent by Interparcel got lost. Although LARGE, they vanished. Others been wrongly delivered. WHY SOULD THE CUSTOMER wait 28 days to be compensated ? As a seller, I have to refund the buyer straight away, so I'm left without the money too ! Why do I have to give 28 days credit, and right to the partner who DID NOT HIS JOB !!!??? Yes, the one who gets best is the courier who lost the parcel :))”

Posted 54 years ago

“It got the job done but was nit picking about too long an address and card identification. Doesnt offer different delivery times either. Only just a 3 star. Could do better.”

Posted 54 years ago

“A good service on the whole, but this service has a pretty relaxed attitude when no courier turns up and business is lost, so I have experienced a very bad service twice now. And no responsibility taken and a very badly handled service when the service has badly gone wrong”

Posted 54 years ago

“I'm very happy with Interparcel but had some slight damage to a pair of Tiffany Light Shades I recently sent. They were insured but having diffficulty in claming of this small amount. It is still ongoing and awaiting for quote from repairer which the Buyer is chasing. However, I will continue to use Interparcel.”

Posted 54 years ago

“The website would benefit from a "Back" button.”

Posted 54 years ago

“Booking is easy. Payment is easy. Collection is easy except when they don't collect! There have been / are too many times when collection is not made on the day specified especially on bookings made over the weekend for a collection on a Monday.”

Posted 54 years ago

“Things went well at first. I finished my application, paid by credit card, then got a message saying my booking had been successful and documents were being processed. The next paragraph said 'Sorry, no details have been found for this order. Please contact Customer Services.' It was too late yesterday evening to do that, but when I rang them this morning I was told the order was in place and collection was being organised! I had worried unnecessarily and when I asked why this negative message had come your CS person had no idea! It was very perplexing and I might have booked another courier. Hoping all goes well with collection tomorrow and subsequent delivery!”

Posted 54 years ago

“Interparcel.com is great when booking courier and long distant items abroad however sometimes items can be mistreated carelessly and be damaged in the post in which claims have to be made and you wait ages for this problem to be identified. Also certain subcompanies like city link will always lie and really make problems for you especially when you book a courier to collect with them avoid them like the plaugue. For example the City link office depot is five minutes from my house and the excuse they will give you is there is no parking SPACE what???!!!. However a massive thumbs up for UPS which is the interparcel standard service by far the best value service there is. All in all a 3 star from me.”

Posted 54 years ago

“Pick up courier had no labels with him. Said would be added at Depot? A substantial box was used but still managed to puncture box with blunt instrument and also plastic bag inside. No damage to fabric inside. Will not use again.”

Posted 54 years ago

“I find your site easy to get around, to make it better for myself would to have an option to put all the orders in a basket and make one payment at the end. It is a pain having to enter payment details for each package. The surcharge for paypal should be 0% also.”

Posted 54 years ago

“used your service several times but recently bad experience. Couried did not turn up and no card was left. rebooked only tyo find out next day after parcel should be collected that it was previusly collected.”

Posted 54 years ago

“First time I've used this company and they have failed to turn up , not a good first impression on my behalf.... I have upgraded from 1 star to 3 stars , as I believe everyone should be allowed to get the chance to correct a problem, and I did notice I had a swift response from interparcel themselves very quickly so watch this space and see what happens......”

Posted 54 years ago

“I find this service quite good, the prices are competitive, the service is quick. Unfortunately a couple of time I had to re-book the collection (I've paid it twice) because the courier didn't collect the goods. I was not told the reason”

Posted 54 years ago

“Been using you a lot recently and have spent a lot of money with your company - but- we have had a few parcels go missing and the customer service helpline not as helpful as it should be.”

Posted 54 years ago

“My "next day" parcel took three days to collect, despite it being booked before 12:00 on a Monday. I understand this may have been due to problems with the carrier (TNT's) computer systems, which was fair enough, but I didn't like the fact that Interparcel charge you 10p a minute just to speak to their customer service agents, and that their phone lines close at 17:00, before the latest potential collection time - this guaranteed a day's delay for each failed collection when it might have been possible to resolve the issue direct with TNT on the first day. The alternative live chat (available until 20:00) worked after two tries, and the agent Becky was helpful and sympathetic, but the process isn't as efficient as speaking to someone on the phone.”

Posted 54 years ago

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Interparcel is rated 4.5 based on 9,901 reviews