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Interparcel Reviews

4.5 Rating 9,901 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Interparcel 5 star review on 9th September 2021

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a very good service but a little frustrating when booking an international service on a sunday to find that the labels wont be ready until the next day......”

Posted 10 years ago

“Easy process art from one thing. I assumed the address label which I received was the shipping label. I used this and went to the sending location only to be told I needed he label with the barcode. I called your service desk (087 number a bit off putting) and was told the shipping label had been sent. Checking, it arrived while I was in transit. Recommend you do not send the address label to avoid confusion.”

Posted 10 years ago

“I've been suing this service for years. normally it works well, but it doest got my parcel lost on the way for a couple of times per year. Considering the quantity I've sent it not too bad, but I still can't understand why a fully tracker parcel can get lost! If it's fully tracked then you will be able to allocate where exactly it lost and guess it's been pretty easy to find out if the warehouse is organised enough.”

Posted 10 years ago

“One issue - chose a more expensive option as they offered a time slot of 9 - 1.30 for a pick up. As no-one is available after 1.30 this was worth paying for. VERY ANNOYED to get a mail after the transaction was completed stating that pickup was 9-5 but they would do their best to comply with the slot agreed - not good enough.”

Posted 10 years ago

“I had a few initial problems with adding the two addresses within the website manually. And have filed a report with customer service who have forwarded the issue to IT to be resolved. I spoke to customer services with regards the attempted delivery of my parcel at work, the courier(TnT) couldn't just walk in through the locked door (understandably), isn't able to ring the door bell nor use the phone number provided notifying me to open it...so, failed to deliver. I was expecting to hear some apologetic words from Interparcel's customer service, instead I was made to feel like an underling and it ended up with short snappy responses from both of us. Leaving me a little sour. Apparently the courier should be able to just walk in the through the door, I remarked this doesnt happen to personal addresses but its an unwritten rule...apparently. I appreciate not all customer service representatives are the same, but if one slips through, where do you stop. If the IT issue is resolved, and the manners of call centre staff are refreshed it would be an excellent service.”

Posted 10 years ago

“I booked a parcel collection today and the service was really efficient and when I called with a question they were really helpful. However, I don't think I'll be using the service again as there are no time slots offered. On the cheaper services, even an AM/PM slot would be helpful. Shame because otherwise seems like a great service.”

Posted 10 years ago

“I was disappointed that the parcel wasn't collected the day after requesting but I was even more unimpressed to find that when I signed on to track delivery two days later, it was still registering as being at the depot although I later found out that it had been delivered.”

Posted 10 years ago

“My only issue is as above.”

Posted 10 years ago

“Having waited in all afternoon for the courier to collect, I called Interparcel just before 5pm to see what was going on. Was initially told, by a disinterested sounding girl/woman, that TNT pick up until 6pm. I asked her to check anyway. Was put on hold for a couple of minutes before being told that sorry, there was a "problem with the system," my parcel hadn't been booked, and would I like to book it for the following day? Since I'd already paid, I said yes, and this time it was collected as it should be. However, I don't appreciate being made to look bad to the recipient of the parcel, and I certainly don't appreciate paying ?15 for a next day service when I could have paid around half of that for the 2 day service that I actually received. No problem with TNT, but won't be using Interparcel again.”

Posted 10 years ago

“In their favour - their website is quick and user-friendly. Otherwise, if you can be bothered, you may as well use the parcels-smashers (er... "couriers") they represent directly, because they are usually a bit cheaper. As a company they have zero control over the parcels carriers, which is a shame because most of them are shamefully careless and unreliable. And whatever you do, don't waste money on their so-called "insurances" because they don't actually cover anything that is not otherwise utterly indestructable. I suspect the scandalous state of the industry as a whole is costing British business millions, if not billions a year - and all because of the laziness and incompetence of those we entrust with the carriage of goods. Interparcel is just a cog in that mechanism, and I'd frankly pity them if their support was better when things do go wrong.”

Posted 10 years ago

“Fairly good web site, but unfortunately when you need help with collections that have gone wrong, not very supportive. Perhaps it`s because they`ve already had the money.”

Posted 10 years ago

“It is better to have a specif collection time rather than a whole day wait. Moreover, the printing of the labels can be hard if you don't have a printer or your printer broken as it happened to me this morning when i wanted to print out the labels. Why not suggest your drivers bring labels when collecting or have an alternative”

Posted 10 years ago

“It wasnt specified before purchasing that I would need a home printer to print a label. They wouldn't take my collection without it and took over 24 hours to respond that I would need to rebook on a different service. More trouble than it was worth but I did eventually get the package sent.”

Posted 10 years ago

“Initially found the experience a bit frustrating, the main issue was the issuing of a shipping label. When I booked I received an email that said, among other things , that a shipping label would be issued shortly and that without one the driver would have to supply and therefore would incur extra cost. I don't work near a PC so had to have someone check now and again for the label, after four hours there was no label so called Interparcel ( from Ireland) to be told that as the parcel was going to Ireland ( from Suffolk) the driver would supply the label... Nowhere on the website could I find an explanation. I also had a query on the tracking number issued which needed another call and I have to say on both occasions the person I spoke with was pleasant and helpful. Now I know how the system works I will use Interparcel again and the courier service (DPD) I chose delivered quickly and hassle free.”

Posted 54 years ago

“They offered the best price, and the parcel was collected at the specified time, and also arrived when expected. However, the tracking didn't work, and I had to enquire of progress from a human.”

Posted 54 years ago

“as i say the tracking service is great, it updates all the time telling you exactly where the parcel is. unfortunately interparcel used UPS for this particular delivery, according to the tracking service UPS received a call from the receiver requesting a different delivery time, of course i knew this to be a lie as the receiver was my wife who told me she had never requested a different delivery date. the parcel was delivered the next day so nothing was lost really but the delivery guy told my wife they tried to deliver the day before to her work but arrived after she left. i didn't even mind that but i did mind the lying on the tracking service saying my wife had requested another delivery time when that just wasn't true at all”

Posted 54 years ago

“When arranging the shipping of my parcel, one of the questions asked me to choose a time-slot for collection. I chose 10:30-13:30. I was then advised that this slot was available, and I went ahead with the booking. After payment, I received the relevant paperwork, which stated that the courier collecting my parcel operated between 09:00-17:00, but would try to call within my time-slot. I had to stay at home all day, they came at 16:40. If I had known that I would have to wait like this, I would have booked for another day, or even tried an alternative courier. It seems pointless, and misleading to ask customers to choose a time convenient for themselves, when there is no intention of adhering to it.”

Posted 54 years ago

“Labels are taking far too long to be received to emails too print now lost a day in sending as I'm not waiting up all night to print a label.”

Posted 54 years ago

“by and large the most cost effective solution - but have had very irritating problems that won't go away - like shipping documents not arriving and having to telephone a premium line to get them etc etc they get my business, but not from loyalty - always looking for alternatives”

Posted 54 years ago

“Picked up and delivered within 24 hours, but emailed by recipient stating carton was dropped. Thank goodness well packed and have not any further complaint by OP, will use again though.”

Posted 54 years ago

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Interparcel is rated 4.5 based on 9,901 reviews