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Interparcel Reviews

4.5 Rating 9,901 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Interparcel 5 star review on 9th September 2021

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Interparcel before but this time there was no sign of the Shipping labels either by email or in the Document Download Centre. Just states ''not ready yet". Not very useful and frustrating when I want to drop off the parcel first thing in the morning on my way to work and it's now gone 10 at night.”

Posted 9 years ago

“Very unhappy that a collection time cannot be provided by your company.”

Posted 9 years ago

“You should send an email confirmation that the parcel has been collected. Parcel been taken but no confirmation left. Besides you the only company that requires label and addess printing.”

Posted 9 years ago

“Good: Very handy to have several courier options presented in a clear and easy to understand manner. The booking system is simple and they send all labels for you to print so you don't have to type addresses etc. Bad: Although they say next day delivery 'guaranteed' they never honour the guarantee. I use Interparcel regularly and on a few occasions have had parcels take over a week to be delivered when I have paid for next day delivery. When trying to claim a refund they always have an excuse and I have never been successful in getting a refund.”

Posted 9 years ago

“Generally response rate is very good but i have a parcel undelivered by city link and lost since mid november. I have to go through you as it was booked on your website but it still not has been resolved nor have you contacted me with regards to it but i have had to contact you on three occasions to get an update! I am at the moment out of pocket by ?75 because of your inability to follow it up.”

Posted 9 years ago

“Excellent service and web but still can be improve. Very well done you”

Posted 9 years ago

“I was very frustrated when trying to put in my postcode, it kept coming up as not known, which is ridiculous, I had to put in the name of the factory down the road and then edit just to get it to accept.”

Posted 9 years ago

“Paid for text alerts pick up and delivery, both which I did not receive. Luckily I was at home when driver came for pick up”

Posted 9 years ago

“I have used INTERPARCEL for quite some time... you were recommended. However, I shipped a parcel recently that was never received by the customer. I had to refund the customer in full........ I lost my product........ you kept my shipping costs. The staff member on the end of the phone was clearly uninterested and reading from a script. My item was classed as "lost" so no refund was given. My item was clearly stolen by a member of staff. It is impossible for an item to be picked up from Leeds, clearly transferred onto the van and then vanish into thin air. It leaves a very bad taste.”

Posted 9 years ago

“The collection of my parcels was o.k. within the time booked but sadly delivery did not go well, with the parcels finally arriving four days late.”

Posted 9 years ago

“I love Interparcel and have used it several times in the past. The ease of booking and printing documents is great, but I needed an early collection. I suggested 9-12 but was told I had to give a time slot of 4.5 hours. Earliest possible was 9am, so went for 9-1.30, but was still waiting at 2pm. This threw out all the timings for the rest of the day and caused stress and difficulty. I'd like to see an opportunity for earlier pick up times and a three hour slot for collection. Otherwise, the delivery was successfully completed the next day, so thanks Interparcel.”

Posted 9 years ago

“I found the website very unfriendly with the terms and conditions very much weighted in favour of Interparcel - it was only because of what I was sending that I used them . Price was also hiked substantially through insuring the items.”

Posted 9 years ago

“The parcel was supposed to be collected on Monday 27th April. I waited in from 8.00am to 9.00pm and no-one came to collect it. I rang interparcel.com at 8.30am the following morning and they said it would be collected the following day which was the Wednesday. I asked why it couldn't be collected that day as it was Hermes who were at fault but the lady I spoke to said they wouldn't collect it that day, It would have to be tomorrow. ( I would have to wait in again) Basically the parcel was collected two days later than it should have been. Not happy.”

Posted 9 years ago

“Had no idea that they don't send to PO Box addresses, but okay that may be my thought. But when tracking, I noticed that my parcel wasn't being sent for two days. When I called up, they told me it's because of me sending to a PO Box address. Well, how about informing me before or at least when this error occurred? Had I not called, they would have never even contacted me. Very poor customer service.”

Posted 9 years ago

“Booked through Interparcel and Citylink was due to collect. No notification of delay but just did not turn up. The next day I had to contact Interparcel to find out where they were and when they MIGHT collect. When Cityklink arrived the next day to collect he said he had left the area when he received notification of the pick up the previous day. I was annoyed because the day I booked it I waited in all day with the intention of going out the next day but had to wait in again. Not good service. I am not sure if it was Interparcel or Citylink that caused the delay in collecting. It arrived safely so I suppose that is a good thing!”

Posted 9 years ago

“Have used Interparcel for some years and have noticed lately that there is no option to change collection times - as I work its not possible to be at home all day and opposite can't be at work all day hence I panic in case I'm not there when driver calls to collect. On saying that though good price availability and been lucky with collections so far.”

Posted 9 years ago

“Have used this company a few times and at first very happy. But unfortunately not turning up for collection on day when waiting in.”

Posted 9 years ago

“Although I payed 20p to have sms sent on the morning of the delivery, I didn?t get any notification. Even on the parcel tracking on-line page, I saw ?in transition? all the day, and suddenly I saw an update about ?the receiver absent. Second attempt will be tried?. By then, my parcel status was still ?in transit?, NOT in ?OUT for Delivery? state. I had to rush back home and wait. How come?!”

Posted 9 years ago

“It was delivered a day late and was damaged on arrival, despite clear instructions that the parcel was very fragile. I don't think I would use again if I was sending a cake. However, a sturdy parcel should be fine and the costs were very reasonable.”

Posted 9 years ago

“I've been using Interparcel for many years but I've had some issues with collections (We're a rural site) that would have been eased by a simple phone call from the haulier due to collect; on a whole we don't mind collections a day late but it would be good to know so that we can warn our own customers of the delay.”

Posted 9 years ago

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Interparcel is rated 4.5 based on 9,901 reviews