Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,925 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel got held up for 36 hours in Singapore so not very happy with that but I guess that's down to UPS. Your online chat help however is excellent and I got great help from the operator James.”

Helpful Report

Posted 9 years ago

“I made an online enquiry and received a response from Ellie Paul very quickly”

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Posted 9 years ago

“***JAMES GIFFEN*** James: [14:27] Hello Marten. My name is James. How can I help you? Marten: [14:27] How do I register? James: [14:27] please see link [14:27] http://www.interparcel.com/new_account.php Marten: [14:28] thanks - i will do that. For your reference I cannot find a link to that on your web site, where is it? James: [14:30] when you place your first order, the link will show Marten: [14:31] Did that last night, didn't see any link? Where should it show please? James: [14:32] it is on the final page or ordering, but if you click on the link i gave you can create an account Marten: [14:36] Ok, I have made an account with your link thanks. My humble opinion for feedback: that's not a great place to hide the register option. To much else to check when placing an order, and once done and page closed seems you can't get it back. Maybe I was tired and inattentive, but surely the option to register should be obvious on any page? Thanks for your help [14:37] Ok so I'm logged in to my account now. The order I placed last night doesn't show? [14:39] From my welcome email: "Remember, you must make sure you're logged in before you book your courier service to benefit from your account." Seems not possible to do that? James: [14:40] can i have the order number and your emai Marten: [14:41] order xxxxxxxx email xxxxx@xxxxx.co.uk James: [14:41] i have added this order to your account Marten: [14:42] Many thanks James. Will you please pass on my comments for feedback? James: [14:42] yes i will, although you can leave feedback on this link [14:42] If it is not too much trouble may I ask that you spend just a few minutes completing a review on our Trust Pilot site, using the following link: http://www.reviews.co.uk/reviewcollector?store=e44a045fd42b7e450f0554f33df0b073 Could you mention my name within the review so that my managers can see this. Marten: [14:43] certainly will - just "James"? James: [14:43] james giffen [14:43] thank you Marten: [14:44] Ok will do thanks again James: [14:44] your welcome and thank you for doing the review ***JAMES GIFFEN***”

Helpful Report

Posted 9 years ago

“I rang regarding an order I placed as i could not fit all address details online. I spoke to James Griffin who quickly assisted me and sent me over the shipping label with full address. This was dealt with promptly and professionally - Well done James”

Helpful Report

Posted 9 years ago

“We use Interparcel for all our ad hoc courier needs. More often than not I have to admit that service is OK but not sparkling. However I cannot say that about the service we recieved from Customer Services Advisor: Sabrina Slade. Sabrina went above and beyond the call of duty. She demonstrated excellent understanding and empathic sympathy for our situaltion, Following up when she promised to and closing out our issue with professionalism. We commend her to her Interparcel as a role model to be copied. Metals Direct Ltd”

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Posted 9 years ago

“a very good service but a little frustrating when booking an international service on a sunday to find that the labels wont be ready until the next day......”

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Posted 11 years ago

“Good easy to use inernet site....polite staff...nightmare if your parcel goes missing...”

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Posted 11 years ago

“Good website that is easy to use but if you have a problem don't expect too much help. I spent ?6,000 with interparcel in the last 12 months and still get treated with poor service.”

Helpful Report

Posted 11 years ago

“We have used Interparcel for over 2 years - 90% of the time everything is fine but when there is a problem we find the customer service rather lacking and all problems are laid at the customers feet. The booking system is quick and easy and we love the UPS guy that collects from us.”

Helpful Report

Posted 11 years ago

“I have you guys for quite a wile now,and would rate you very highly if you could be bothered to sort out any problems that accur,in the past I have had a few problems ,when I have phoned to ask or try and sort them out,the response is terrible ,I am just left to sort it all out my self and your company just dose not want to help at all. I only use you guys now on sper of the moment times now ,you have let your selves down to many times , I want a service or company that is willing to take my money and if there is a problem are keen to resolve it...”

Helpful Report

Posted 11 years ago

“Booked city link to collect parcel an waited in all day an they never turned up in the end had to take parcel to them next day what a waste of time !!”

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Posted 11 years ago

“Generally response rate is very good but i have a parcel undelivered by city link and lost since mid november. I have to go through you as it was booked on your website but it still not has been resolved nor have you contacted me with regards to it but i have had to contact you on three occasions to get an update! I am at the moment out of pocket by ?75 because of your inability to follow it up.”

Helpful Report

Posted 10 years ago

“Good: Very handy to have several courier options presented in a clear and easy to understand manner. The booking system is simple and they send all labels for you to print so you don't have to type addresses etc. Bad: Although they say next day delivery 'guaranteed' they never honour the guarantee. I use Interparcel regularly and on a few occasions have had parcels take over a week to be delivered when I have paid for next day delivery. When trying to claim a refund they always have an excuse and I have never been successful in getting a refund.”

Helpful Report

Posted 10 years ago

“This company charges ?18.50 for a domestic service. Going to the company directly - they offer the EXACT same service (as confirmed by the company I spoke to themselves) for ?4.89 including VAT. I asked IP bout this and the woman just gave me a load of evasive lies about how they don't get a discount on the smaller packages when [external reference] tell me they give extensive discounts. The company service is generally good - but I have not yet had a problem with an order besides the courier turning up at 20 past 5 when everyone had gone home (and a 4 o clock cut off was specified) but the driver was more than happy to return the following day. Best part is it is convenient - I don't have time to search dozens of sites to find the best company.”

Helpful Report

Posted 10 years ago

“We use interparcel on an almost daily basis and when everything is straightforward all runs smoothly. When there is anything unusual or any amendment to an order to make then the whole service falls down. Interparcel staff I have spoken with have been rude, surly, put the phone down on me or even just tell me that 'they cannot help me' in a very matter of fact tone. Not good customer service at all but the site runs smoothly enough 99% of the time.”

Helpful Report

Posted 10 years ago

“Booking with Interparcel is quick & easy. Decided to use City Link next day delivery - Mistake!!! After paying over ?10 for next day delivery was told the parcel would be collected between 0800 - 1800 which in itself is a bit of a joke. Waited in ALL day. No sign of City Link. Contacted Interparcel using their on line chat facility and was told that City Link collect up to 1900 hrs. Tried again at 2000 hrs and was told that City Link had updated their system that they called at 1712 hrs and got no reply. Absolute rubbish, i was looking & listening out all day. They obviously used a feather to knock on my door! No calling card left. Feel really let down. Won't be using City Link again.”

Helpful Report

Posted 10 years ago

“Most of my parcels get to their destinations with no problem. recently, though, one parcel went missing - it arrived at the sort hub, then nothing. This was disappointing because it was a silk bridal bouquet which I had sold for charity. My buyer was very disappointed and I had to refund the amount she had paid, including the courier charge. I find, now, that I will not be refunded the postal charge as I didn't choose to pay for the guaranteed service. I had thought that the guaranteed service would mean a refund of the value of contents and the charge.”

Helpful Report

Posted 55 years ago

“Generally i am satisfied but too many times collections are cancelled or moved for next day”

Helpful Report

Posted 55 years ago

“Our over all experience with interparcel is great, reliable and efficient, we send out many parcels and they are in the main delivered as per agreements. Our only gripe is that when things go wrong it can be immensely frustrating, with queries taking a day or more to be answered and investigations taking up to 18 days to get any firm answers. From our point of view, when customers are waiting for goods, having to tell them we have no idea where their goods are and it could be some days until we know is frankly unprofessional and embarrassing. City Link are the problem delivery wise without them I am certain we wouldn't need to put in claims or call for assistance in tracking items. Without them we wouldn't know about the lengthy procedure of locating a parcel. They have delivered our orders to addresses the other end of the country to where they are supposed to be, lost packages completely and left goods unsigned for out in the rain. City Link in our minds provide a completely unacceptable service, and unfortunately reflect badly upon yourselves.”

Helpful Report

Posted 55 years ago

“Was unable to stipulate collection after 3pm (not everyone can sit in all day) and have no communication about what time it will be delivered today. Cheap.”

Helpful Report

Posted 55 years ago

Interparcel is rated 4.5 based on 9,925 reviews