Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interparcel lost my SOLD Keter SHED weighing 74kg, valued @ £444.99 within 24 hours of collection. Fools around, unsympathetic, unapologetic, and offers settlement of £25. Shocking and a NEW LOW!! Becky Blythe - Claims Supervisor, this is Appalling!!!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Terrible, unprofessional service. Interparcel broke my parcel, delivered half of it and I am still waiting on the other half and/or payment of the insurance value for it. Parcel was sent some 6 weeks ago and the customer services department is completely unresponsive, saying they will get back to me and then never do. After repeated chasing there is still no resolution. Completely unacceptable way to do business. AVOID - DO NOT USE THEM!”

Helpful Report

Posted 5 years ago

“This was my first time using interparcel. I used them as one of their couriers - Tuffnells - were able to collect the parcel from my home address the quickest. Also, they would provide their own label. 1)The driver collected the parcel a day later than agreed. 2) Driver did not provide a barcode that I could upload to prove To eBay that the item had been dispatched. 3) A day later interparcel web page was showing the parcel as “delivered” in contrast to what the recipient claimed. 4) after numerous calls to customer services it transpired that the driver had simply left the parcel on the buyers doorstep! No signatures. No photographs. Just plain left it unattended on their doorstep!!! 4) Interparcel customer service is atrocious! One representative claimed it was “normal to leave parcels” in this way “due to COVID 19.” (!!!!) It was extremely difficult communicating with them regarding this! 5) I finally opened a claim. Their claims department then demanded proof of the value of the shipped goods. I pointed out it’s not important how much I paid for the goods, it’s how much I sold them for that’s the crucial figure! Moreover, no matter what proof I provide regarding the monetary loss, interparcel will only pay the standard £25 compensation!! So why this song and dance about proof of value. So far that’s where we are at with this sorry affair! Conclusion: Interparcel are far from a professional set up. They seem to focus more on collecting their commission from courier companies than they do in ensuring a quality service. Worse of all is their attitude to complaints and Customer service!!! Avoid Avoid Avoid”

Helpful Report

Posted 5 years ago

“BEWARE ☠️☠️☠️ I booked and paid for a parcel collection and delivery by Interparcel.com. At £33.54 it want cheap but it was ParcelForce 48 so I thought 48 hours was good for the price. Interparcel sent my package to Preston instead of Halesworth in Suffolk. Despite all assurances, it failed to arrive 4 working days later. The “chat” staff were dismissive and arrogant saying no compensation was possible. They blamed ParcelForce even though the contract was with them. It is now 5 working days since I paid for this service and they still can’t tell me where my parcel is nor when it’ll be delivered. Their customer service is atrocious. Their system blatantly faulty as they themselves provided all labelling. They promise to email you updates but you never get a single one. They promise to chase the package up and let you know. NOT A WORD IN RESPONSE. They’ve taken your money and provide abysmal service, denying all liability which is shocking as my contract is firmly with Interparcel. AVOID USING THIS COMPANY OR YOU WILL BE SORRY”

Helpful Report

Posted 5 years ago

“On Thursday, I ordered a package pickup for the next day. Nobody showed up until Monday when I asked for a refund. I didn't get any e-mail or phone. Complete ignorance. If you care about time and quick service, avoid this company.”

Helpful Report

Posted 5 years ago

“Pretty poor, I now use Parcel2Go instead much better service. Booked a parcel in and no-one came to collect the following day when the website said it would, bearing in mind I paid for a next day delivery too. Stroppy woman said they dont guarantee any collections and I wouldn't be entitled to any refunds as it will still go on a next day service even though it my customer had to wait an extra day for it.”

Helpful Report

Posted 5 years ago

“late collection 20 days to deliver the parcel tracking was showing as exception even when the parcel was delivered i had to tell them it was delivered no help from inter parcel at all i asked for a part refund on postage for the mess about phone calls and emails to them to receive no information at all interparcel refused any refund so i did a paypal claim and i have just been told that i will receive half the postage cost back as the service provided was not what i paid for”

Helpful Report

Posted 5 years ago

“Interparcel have misplaced a parcel worth £120. A month later and many many calls from the seller and I and all we both keep getting told is someone will email us. I've received 0 emails since opening the case. Also when I tried live chat through their website the woman I was talking to used solely automated replies, and took ages in between responding. A very very unprofessional company. DO NOT USE! There are much better couriers available.”

Helpful Report

Posted 5 years ago

“If I could give interparcel 0 stars I would “Interparcel lost my parcel which was going back to a seller for a £339.99 refund. I have been offered £25 compensation .... I will see them in court. Thank you for your negative reply Interparcel would you kindly give me the owners name of interparcel and the address for the court papers. thank you.”

Helpful Report

Posted 5 years ago

“Interparcel who used Tuffnells Delivery lost my parcel which was going back to a seller for a £339.99 refund. I paid for the shipment on 5th June... on 16th June I contacted the seller to find out where my refund was,she informed me that she had not received the parcel. From 16th June until 13th July I telephoned Interparcel daily always being in a stacking queue of 10/18 people in front of me. Eventually on 13th July I was sent an email declaring the parcel as lost in the system and offering me £25 compensation.after reading the reviews I’m not alone they have many many upset customers. I will never use them again. They have slammed the phone down on me twice. And very rude on the phone. No refund as yet and they blame me for not taking out an insurance.. if I took my £300 suit to the cleaners they would not ask me to insure it. If I went to a restaurant for a meal or to the hairdressers, I would not be expected to take out an insurance in case anything went wrong. So why shouldn’t they take responsibility for them losing my parcel worth £339.99 but Interparcel and Tuffnells think I will go away ...I won’t”

Helpful Report

Posted 5 years ago

“Interparcel used Tuffnells I sent an awning back to a seller for a refund. The awning cost me £339.99 shipment had been arranged on 5th JUNE Eventually after many many phone calls they declared the parcel lost in the system on 13th JULY. .... IT took INTERPARCEL 38 days to declare it lost in the system! As I didn’t insure the parcel I get £25 compensation.... In other words they are blaming me for loosing the parcel I would never use them again, they don’t care If you ring them you are always in a stacking system with some 15/18 in front of you. They have h7ng up on me twice and I have always been polite they just don’t care”

Helpful Report

Posted 5 years ago

“Lost a desk I'd waited 2 months to have made. Their customer service team were hopeless, keeping me waiting another 2 months before going completely quiet on the matter, informing the sender that it had been lost.”

Helpful Report

Posted 5 years ago

“Absolute joke!!!! A very unreliable service - I paid for 24hr express delivery but they didn't even collect my parcel until 28hrs after I Ieft it at the drop off point. I placed my order on the Interparcel website on Monday morning and it is now Wednesday - the item has yet to be delivered to my customer which reflects badly on me. Contacted customer services and were provided with an opportunity to resolve the problem and couldn't care less. My loss, not their problem. I received a patronising and condescending email from Laura at Interparcel, were she actually CAPITALISED certain words in her response - I guess for my benefit in case I was stupidly under the impression that 24hrs delivery meant it would be DELIVERED WITHIN 24 HOURS, and not 2-3 days later!”

Helpful Report

Posted 5 years ago

“5th June I booked interparcel for a large parcel to be collected. The parcel was a blind costing £339.99. 20th June parcel still in transit and my answer from interparcel was “ we are looking into the matter” 23rd June problem with shipment 7th July shipment closed I have been telephoning daily and eventually on 13th July I received an email from Interparcel advising me that they cannot locate the parcel and I had to provide an invoice showing the value of the goods....14th July Next email offering me £25 compensation, blaming me for not insuring the goods. If any of us go on a bus, train, out for a meal, hairdressers, even the cleaners with our valuable clothes, we do not pay insurances up front ‘ just in case they loose them’ no we trust them. I will be seeing interparcel in court, where it will be decided as to whom is to blame.”

Helpful Report

Posted 5 years ago

“Courier stolen large Parcel I placed a shipment order via interparcel and chose TUFFNELLS as the courier to be collected and send to my customer, courier went to delivery address but no answer so I had informed them to return it back to collection address, to date I still have Not received the returned item and courier are still unable to locate the missing item, not so why it is so hard the parcel weighs over 39kg and size is 39kg - 71cm x 45cm x 84cm, not happy at all, will escalate this further if I don’t get a satisfactory response, I don’t believe item is missing and one of the couriers must have stolen it tracking/GB4185718624.”

Helpful Report

Posted 5 years ago

“Tracking ...GB2185159306 INTERPARCEL used TUFFNELLS Paid for a collection OF MY LARGE PARCEL 4m x 25cm x 25cm and delivery service......they take the money and then do not want to know the booked collection did not get delivered. I emailed and telephoned repeatedly my answer was... WE ARE LOOKING INTO THE MATTER The parcel is a return and until the shop receives the parcel I will not get my refund. The refund due is £350 so I’m very upset that this is being handled so carelessly can anyone out there offer me some advice please as I need to recover my money desperately, tracking says ...5th June booked 16 June out for delivery ...23 June problem with shipment.... 7 July shipmen5 closed When I telephone interparcel they say matter closed ... I am registered blind and rely heavily on other people and their honesty ...is there someone out there that can give me some help. Thank you”

Helpful Report

Posted 5 years ago

“Interpercel if I can give them 0 star I would but unfortunately you can’t do that this company I have used to send very important items To Suadia Arabia on 5 of June they said will take 5 days now we are on 1 at of July items didn’t reach Suadia Arabia and we don’t have any knowledge were the parcel , staff they lie and no accurate or genuine information they are the worst company I have used in UK , they are definitely not reliable I would recommend DHL last time I used DHL items reach in 5 days unfortunately on 5 th of June DHL wasn’t working international parcel and I have used this interpercel it was complete disaster I can’t show how much I regret use this low class courier service they took my money and I don’t know we’re my parcel because they just mislead you and lie continuously. It’s so painful experience”

Helpful Report

Posted 5 years ago

“Absolute rubbish avoid, parcel sent 27th may yesterday admitted it was lost .then pays compensation for postage , how about thecost of the item?”

Helpful Report

Posted 5 years ago

“I had a package sent via interparcel to Central America. They used UPS and it has been 2 months of back and forth communication between UPS and myself. The package was small. Less than 2kg. (A shoe box) I have contacted interparcel help desk 3 times and received not reply for help. It seams once you purchase from them they disregard their customers. Would not use again or recommend.”

Helpful Report

Posted 5 years ago

Interparcel is rated 4.5 based on 9,933 reviews