Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,939 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5th June I booked interparcel for a large parcel to be collected. The parcel was a blind costing £339.99. 20th June parcel still in transit and my answer from interparcel was “ we are looking into the matter” 23rd June problem with shipment 7th July shipment closed I have been telephoning daily and eventually on 13th July I received an email from Interparcel advising me that they cannot locate the parcel and I had to provide an invoice showing the value of the goods....14th July Next email offering me £25 compensation, blaming me for not insuring the goods. If any of us go on a bus, train, out for a meal, hairdressers, even the cleaners with our valuable clothes, we do not pay insurances up front ‘ just in case they loose them’ no we trust them. I will be seeing interparcel in court, where it will be decided as to whom is to blame.”

Helpful Report

Posted 6 years ago

“Courier stolen large Parcel I placed a shipment order via interparcel and chose TUFFNELLS as the courier to be collected and send to my customer, courier went to delivery address but no answer so I had informed them to return it back to collection address, to date I still have Not received the returned item and courier are still unable to locate the missing item, not so why it is so hard the parcel weighs over 39kg and size is 39kg - 71cm x 45cm x 84cm, not happy at all, will escalate this further if I don’t get a satisfactory response, I don’t believe item is missing and one of the couriers must have stolen it tracking/GB4185718624.”

Helpful Report

Posted 6 years ago

“Tracking ...GB2185159306 INTERPARCEL used TUFFNELLS Paid for a collection OF MY LARGE PARCEL 4m x 25cm x 25cm and delivery service......they take the money and then do not want to know the booked collection did not get delivered. I emailed and telephoned repeatedly my answer was... WE ARE LOOKING INTO THE MATTER The parcel is a return and until the shop receives the parcel I will not get my refund. The refund due is £350 so I’m very upset that this is being handled so carelessly can anyone out there offer me some advice please as I need to recover my money desperately, tracking says ...5th June booked 16 June out for delivery ...23 June problem with shipment.... 7 July shipmen5 closed When I telephone interparcel they say matter closed ... I am registered blind and rely heavily on other people and their honesty ...is there someone out there that can give me some help. Thank you”

Helpful Report

Posted 6 years ago

“Interpercel if I can give them 0 star I would but unfortunately you can’t do that this company I have used to send very important items To Suadia Arabia on 5 of June they said will take 5 days now we are on 1 at of July items didn’t reach Suadia Arabia and we don’t have any knowledge were the parcel , staff they lie and no accurate or genuine information they are the worst company I have used in UK , they are definitely not reliable I would recommend DHL last time I used DHL items reach in 5 days unfortunately on 5 th of June DHL wasn’t working international parcel and I have used this interpercel it was complete disaster I can’t show how much I regret use this low class courier service they took my money and I don’t know we’re my parcel because they just mislead you and lie continuously. It’s so painful experience”

Helpful Report

Posted 6 years ago

“Absolute rubbish avoid, parcel sent 27th may yesterday admitted it was lost .then pays compensation for postage , how about thecost of the item?”

Helpful Report

Posted 6 years ago

“I had a package sent via interparcel to Central America. They used UPS and it has been 2 months of back and forth communication between UPS and myself. The package was small. Less than 2kg. (A shoe box) I have contacted interparcel help desk 3 times and received not reply for help. It seams once you purchase from them they disregard their customers. Would not use again or recommend.”

Helpful Report

Posted 6 years ago

“I booked a collection and delivery with this company three weeks ago and it has been a nightmare from start to finish. The collection was two days late and then this company has somehow managed to lose a 100kg double van seat. The problem being that after speaking to 5 or 6 of the customet service staff and emailing the director of the company the servicd i received was awful. This company is clearly just a broker and the they have no real lines of communication with the couriers they rely on to move your parcel. The customer service team are less than helpful and I will not be using this awful company again. You are better to go direct the courier rather than this broker.”

Helpful Report

Posted 6 years ago

“$1300 to have my goods shipped to UK and returned because Interparcel failed to inform me there was a tax duty owning. No email, no text, nothing. Interparcel are not a professional shipping company.”

Helpful Report

Posted 6 years ago

“the web site at midday said pick up Monday. It wasn't booked until Monday. No pickup, and no explanation until I rang. The web site seems to not have a system for a quick quote”

Helpful Report

Posted 6 years ago

“Booked a collection with DPD today. Never showed up. Never never use DPD. Interparcel basic ly gave me my money back. I wanted and paid for a collection and never got one. UPS From now on never DPD.”

Helpful Report

Posted 6 years ago

“Not happy about the way you deal with lost good”

Helpful Report

Posted 6 years ago

“A parcel has been lost and in spite of my repeatedly contacting them I have not heard back at all. My Ebay customer has demanded and received a refund. To make matters even worse their price was 2-3 times higher than one of their competitors. Unfortunately I only found this out after sending another, similar, package. I will not use Interparcel again.”

Helpful Report

Posted 6 years ago

“Customer service operative completely indifferent to concern about delayed collection. Tone of voice was though I was massively inconveniencing her simply by querying delay. No apology, just a dismissive "well, what do you want me to do about it?". Awful customer service, in keeping with what many others have said about Interparcel's telephone help service. They're simply not interested in pleasing or retaining customers.”

Helpful Report

Posted 6 years ago

“I have used interparcel twice. Both times my parcel was delivered completely damaged with items falling out from the parcel. I ha e paid extra to make sure the parcel will be delivered undamaged. Two times very disappointed. I'm not going to use this service ever again.”

Helpful Report

Posted 6 years ago

“Absolutely useless. Would not recommend. Parcel was supposed to be collected last Friday and every single I've had lame excuse after lake excuse. Today I was told driver was 45 minutes away. 3 hours later absolutely nothing. They had absolutely no interest whatsoever ever to resolve or even explain what the hold up is. Ended up getting my money back and booking with another company”

Helpful Report

Posted 6 years ago

“My goods were collected on the 5th of May 2020 by a Polish Driver who came not prepared with no paperwork. I wrote the address on a piece of paper and he stated that he would stick it when he arrives at the office. I had suggested to him to put the label on the boxes but he refused. My goofs are missing and no one is trying to help. I emailed the escalated/complaints and she is telling my goods are declared lost. This is not fair as they are not speaking to the driver who collected the goods. I had 2 brown boxes with builders depot sellotape and an ironing board. I will be going to report to the police as I had stuff going abroad”

Helpful Report

Posted 6 years ago

“Absolutely disgusting level of customer service, paid extra for a AM delivery, the item got delivered a day late and basically they just say "to bad, no refund for the extra paid" they charge extra for a service but then don't deliver and basically just don't care, disgusting attitude to have towards its customers. I understand they are not responsible for delivering the parcels but its their attitude towards you when something goes wrong like its nothing to do with them, but it is as the contract is with Interparcel not the courier!”

Helpful Report

Posted 6 years ago

“Emailed to say it was considered lost.. 24hrs after me phoning to ask for a update due to being late.. My bad as no insurance and very easy for them to not take responsibility for the delivery”

Helpful Report

Posted 6 years ago

“Parcel not picked up twice, blamed Hermes depot. Would I like to try for a third, what do you think!”

Helpful Report

Posted 6 years ago

“They lost my parcel that was 2.4 mtrs long (plastiv trim for a shower so long and thin) weighing about 2 kilos. so never got a refund.”

Helpful Report

Posted 6 years ago

Interparcel is rated 4.5 based on 9,939 reviews