Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a collection and delivery with this company three weeks ago and it has been a nightmare from start to finish. The collection was two days late and then this company has somehow managed to lose a 100kg double van seat. The problem being that after speaking to 5 or 6 of the customet service staff and emailing the director of the company the servicd i received was awful. This company is clearly just a broker and the they have no real lines of communication with the couriers they rely on to move your parcel. The customer service team are less than helpful and I will not be using this awful company again. You are better to go direct the courier rather than this broker.”

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Posted 5 years ago

“$1300 to have my goods shipped to UK and returned because Interparcel failed to inform me there was a tax duty owning. No email, no text, nothing. Interparcel are not a professional shipping company.”

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Posted 5 years ago

“the web site at midday said pick up Monday. It wasn't booked until Monday. No pickup, and no explanation until I rang. The web site seems to not have a system for a quick quote”

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Posted 5 years ago

“Booked a collection with DPD today. Never showed up. Never never use DPD. Interparcel basic ly gave me my money back. I wanted and paid for a collection and never got one. UPS From now on never DPD.”

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Posted 5 years ago

“Not happy about the way you deal with lost good”

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Posted 5 years ago

“A parcel has been lost and in spite of my repeatedly contacting them I have not heard back at all. My Ebay customer has demanded and received a refund. To make matters even worse their price was 2-3 times higher than one of their competitors. Unfortunately I only found this out after sending another, similar, package. I will not use Interparcel again.”

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Posted 5 years ago

“Customer service operative completely indifferent to concern about delayed collection. Tone of voice was though I was massively inconveniencing her simply by querying delay. No apology, just a dismissive "well, what do you want me to do about it?". Awful customer service, in keeping with what many others have said about Interparcel's telephone help service. They're simply not interested in pleasing or retaining customers.”

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Posted 5 years ago

“I have used interparcel twice. Both times my parcel was delivered completely damaged with items falling out from the parcel. I ha e paid extra to make sure the parcel will be delivered undamaged. Two times very disappointed. I'm not going to use this service ever again.”

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Posted 5 years ago

“Absolutely useless. Would not recommend. Parcel was supposed to be collected last Friday and every single I've had lame excuse after lake excuse. Today I was told driver was 45 minutes away. 3 hours later absolutely nothing. They had absolutely no interest whatsoever ever to resolve or even explain what the hold up is. Ended up getting my money back and booking with another company”

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Posted 5 years ago

“My goods were collected on the 5th of May 2020 by a Polish Driver who came not prepared with no paperwork. I wrote the address on a piece of paper and he stated that he would stick it when he arrives at the office. I had suggested to him to put the label on the boxes but he refused. My goofs are missing and no one is trying to help. I emailed the escalated/complaints and she is telling my goods are declared lost. This is not fair as they are not speaking to the driver who collected the goods. I had 2 brown boxes with builders depot sellotape and an ironing board. I will be going to report to the police as I had stuff going abroad”

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Posted 5 years ago

“Absolutely disgusting level of customer service, paid extra for a AM delivery, the item got delivered a day late and basically they just say "to bad, no refund for the extra paid" they charge extra for a service but then don't deliver and basically just don't care, disgusting attitude to have towards its customers. I understand they are not responsible for delivering the parcels but its their attitude towards you when something goes wrong like its nothing to do with them, but it is as the contract is with Interparcel not the courier!”

Helpful Report

Posted 5 years ago

“Emailed to say it was considered lost.. 24hrs after me phoning to ask for a update due to being late.. My bad as no insurance and very easy for them to not take responsibility for the delivery”

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Posted 5 years ago

“Parcel not picked up twice, blamed Hermes depot. Would I like to try for a third, what do you think!”

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Posted 5 years ago

“They lost my parcel that was 2.4 mtrs long (plastiv trim for a shower so long and thin) weighing about 2 kilos. so never got a refund.”

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Posted 5 years ago

“Useless. Booked a collection for Tuesday 14th May (Tuffnells)and the courier didn't turn up to collect the item,i have been waiting the whole day then Rearranged the collection for 15th May and the courier didn't turn up for the whole week at the end of the week they told me on Monday 18th they will collect it. Nothing soo far then had to cancel the Order on 19th May. Dont waste your time with this company.”

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Posted 5 years ago

“If you like a gamble these cowboys and girls are definitely up your alley, you can book a collection for example for tomorrow, will it get collected? Excitement already! No....hold on here's the courier with a parcel for me...doesn't want these parcels.... Next day is it going to happen? Ooooh confident that it will.....do you think so.... Not a chance. Fast forward a couple of blood pressure raising pant wetting days...contact the courier who are so sorry like Father Jack of Craggy Island, and spin the roulette wheel of collection, the representative says tomorrow, I bet against that...insider info! Hang around awaiting the courier, ah not that day either, so call again for collection date, they reckon tomorrow I still don't, so it's like an ACCA bet gone wrong. Cheaper than a casino but looks like the odds are stacked against them....”

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Posted 5 years ago

“The worst company ever!!!”

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Posted 5 years ago

“Do not use this company they are fraudulent. I paid to have a Parcel delivered. After 1 month the parcel has still not been delivered. They are now asking me to pay a second time to do what they should have done the first time. They do not listen to complaints and do not try to resolve issues. I presume their responses are automated as they respond with set phrases without taking into consideration the issues raised. And to add insult to injury they are exceedingly slow, they show no urgency to rectify problems they have caused. A total waste of time and money. This was not the first time we and people we deal with have had issues with this company, please beware, do not use.”

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Posted 5 years ago

“WOULD NEVER USE THEM!!!”

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Posted 5 years ago

“Beware do not use. Driver picked up mountain bike parcel then marked the tracking as no longer required (basically he has stolen it). No way to claim. Utterly disappointed considering the previous excuses and chasing up for it to be collected. I wish I never bothered.”

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Posted 5 years ago

Interparcel is rated 4.5 based on 9,933 reviews