Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

“The worst company possible ! Please customer DO NOT BOOK ANYTHING WITH THEM. The Operator´s only care about the courier´s , they don´t care about the customer. The services provide by them are not guarantee none of them, a service that supposedly said would take 2-3days delivery could take up to 5,7 ,10 days, they don´t care, whatever the courier said they will run with it. I had at least 3 bad services with them, my last one is taking 5days for a 2-3 day service ! DO NOT TRUST THEM, DO NOT USE INTERPACEL AS A COURIER SERVICE !”

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Posted 5 years ago

“They lost my package. Of course, the company does not want to give back the entire value of the package.”

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Posted 5 years ago

“Terrible experience!! Very stressful , paid for a pick up & delivery & didn't happen after 4 days of constantly ringing them to do the job they have been paid to do & being told they have no contact with driver as they outsource job to a third party courier. Tracker is a waste of time because of this & customer services drown you in false automated sympathy but are unable to do anything to help. Explained how unhappy I was by email & had no response so cancelled service & got a refund. They let me down , they let my customer down, absolute disgrace!!! Would never recommend!!!”

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Posted 5 years ago

“item completely wrapped in cardboard, less than 20hrs to deliver, but then sent invoice for extra £ as they state item not wrapped in cardboard yet they provide no evidence to support their claim when asked for, just pay up. I would advise people to avoid these cowboys and book elsewhere from now on.”

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Posted 5 years ago

“I sent 8 parcels of which only 2 arrived at the accurate address. 5 went to a completely different address, had not that person been honest they too would not have reached my son. 1 didn’t make it at all. Its apparently delivererd or stolen. Over 1 month back and forth they said the case was closed. I was not compensated for my loss and paid about $170 for safe delivery. I would not recommend this company to anyone at all. The only thing this company is good for is snapping up your money losing your parcels and then the case is closed. See you later.”

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Posted 5 years ago

“We are still awaiting the parcel after trying to make contact with DPD (BRT). They cannot find the address, yet I saw one of their vans only a kilometre away on that same day they stated they could not find us. They only needed to check with Poste Italiane or the Commune to get directions, but they are plain lazy.. The latest is that I have to drive 30 miles (60 miles) round trip to pick it up. That I am not doing!!!!!! Awaiting their next move.....”

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Posted 5 years ago

Good Afternoon. This review relates to an order you sent to North Shields which had no issues. I cannot locate any orders that you have sent to Italy with Interparcel. Please can you remove this review if it is not intended for us.

Posted 5 years ago

“The follow up is terrible. I entered the pickup on Wednesday evening on Thursday around 2.30 i called as it hadn't been picked up. Usual reply its booked in and will be collected before 5. Yeah right, I knew it wouldn't. Next morning I called to report failed pickup. The reply, I'm glad you called failed pickups are not automatically re-booked..... What kind of service is that?? Around 3.30 Friday it still had not been picked up so I called and asked to speak to the manager, what a joke ...procedures don't allow that anyway after a long hold I was assured the girl had spoken to the driver who assured it would be picked up that night. Guess what..no pickup. I was astounded on Saturday afternoon when a driver called unexpected and collected the parcel. Not good enough Interparcel.”

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Posted 5 years ago

“Wouldn’t recommend to anyone Interparcel is a terrible service. It has been 1 month since I booked for a pick up and my parcels haven’t been collected yet. Every time they say they came to collect the parcels and nobody was there in the premise to attend them. Most of the time people were there in the place. If we ask for a specific time which the person will come to pick up they say they can’t give us a time. The person will come to collect between 9am to 5pm. What do they expect us to do? Do they want us to take a day off from work and wait until the the parcel to be collected? They should give us a specific time so that I can make sure someone is home I will take a permission for an hour or 2 and stay home. They are not ready to do it. In other services like Australia post they notify us with a specific time before collecting the parcels. Furthermore The customer service representatives are very rude. I talked to them over the phone several times. But the way they handle the customers is unprofessional. I regret that I selected this horrible service. They should do the pickup ASAP or they should refund my money back”

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Posted 5 years ago

“Wouldn’t recommend to anyone Interparcel is a terrible service. It has been 1 month since I booked for a pick up and my parcels haven’t been collected yet. Every time they say they came to collect the parcels and nobody was there in the premise to attend them. Most of the time people were there in the place. If we ask for a specific time which the person will come to pick up they say they can’t give us a time. The person will come to collect between 9am to 5pm. What do they expect us to do? Do they want us to take a day off from work and wait until the the parcel to be collected? They should give us a specific time so that I can make sure someone is home I will take a permission for an hour or 2 and stay home. They are not ready to do it. In other services like Australia post they notify us with a specific time before collecting the parcels. Furthermore The customer service representatives are very rude. I talked to them over the phone several times. But the way they handle the customers is unprofessional. I regret that I selected this horrible service. They should do the pickup ASAP or they should refund my money back”

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Posted 5 years ago

“I bought 2 items on Ebay for a Cancer Charity Karaoke event to be delivered by Hermes. Hermes by the way will hire anyone with a vehicle, mostly foreigners. The parcels were to be delivered to my College where I work. But the Polish driver failed to deliver the parcels 3 times, saying there was no access, and even lied at one point saying the receptionist wouldn't take them. And after a few complaints to Hermes, he finally delivered one parcel, but accompanied with another man, demanding to speak to me in a very aggressive manner. I needed the other parcel desperately so I contacted Interparcel again, who promised they would chase it up, and get back to me the following day, but nobody returned my call. Consequently I rang every day for nearly 2 weeks, sometimes spending 20 min’s on the phone. In the end I finally got a call back from Interparcel informing me that Hermes could not find my parcel, and closed the case declaring it lost, with no apologies whatsoever. So on top of all the expense I have incurred in phone calls chasing the parcel up, It’s also cost me £40 to replace it. But just to add insult to injury, Hermes are now chasing me for £3.89 for another parcel I sent, claiming it was a couple of centimetres to big. And although I supplied Interparcel with a suppliers document stating the size and weight of the item, Interparcel have disregarded the information. And Mrs Katie Harman from Interparcel has hounded me few weeks, treating me like a liar and a criminal, threatening to take court action if I did not pay the fine. The excess parcel size was actually only .89p, but Hermes thought it appropriate, to stick another £3.00 on top of that for admin costs. I have since paid the fine, but informed Interparcel that despite me being a loyal customer for many years, I will never use Interparcel or Hermes ever again.”

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Posted 5 years ago

“Second time I’ve used the service and second time they failed to pick package up after taking a day off work. Surely in the 21st century they’d have a system where they can contact you to let you know if they are having difficulties. Pen an paper list with phone numbers would be sufficient. Obviously don’t care about getting negative views neither!”

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Posted 5 years ago

“Extremely rude and arrogant customer service team. It does not matter who you speak to, the problem is never Interparcel’s fault...I have had several problems with the services they provide and there is never an apology. A phone call to pay a UPS packaging fee to them was even met with an extremely rude person on the other end of the phone...”

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Posted 5 years ago

“Shocking. By all means use the interparcel website to gauge pricing but just book direct with the courier. They're just a 3rd party adding a commission on top. I booked a same day collection which never showed up. I was assured it had been rebooked for the following day and they had raised a complaint with the courier but here we are on day two with no collection. If you're sending anything time sensitive, swerve these. This is the third and final time I've been let down by Interparcel so I hope this review helps other out.”

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Posted 5 years ago

“Shocking. By all means use the interparcel website to gauge pricing but just book direct with the courier. They're just a 3rd party adding a commission on top. I booked a same day collection which never showed up. I was assured it had been rebooked for the following day and they had raised a complaint with the courier but here we are on day two with no collection. If you're sending anything time sensitive, swerve these. This is the third and final time I've been let down by Interparcel so I hope this review helps other out.”

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Posted 5 years ago

“SHAMBOLIC!! I sold an audio mixer on ebay and this company was chosen as the courier. A dirty unmarked van arrived and the parcel was snatched from my hands by the passenger. I felt unsure as to wether this was a courier or an opportunist theif, so as a precaution I noted the reg. of the van. After a few days when the parcel had failed to reach it's destination I raised my concerns with interparcel. A short time later I was paid a visit by their couriers, whom had been told of my contact and were taking it personally. a week or so later I was asked for a description of the parcel, which I provided. I was then told that they would have 'a look around' for it, which may take 5 days. After 5 days they finally admitted to losing the parcel. A good company to use only if you want to be threatened by a white van man and have your valuables lost. Oterwise AVOID AT ALL COSTS!!!!”

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Posted 5 years ago

“I would say the worst delivery ever. 10 days with false information a big waste of time every day.”

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Posted 5 years ago

“I would say the worst delivery ever. 10 days every day with false information a big waste of time every day.”

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Posted 5 years ago

“Terrible service. Paid for next working day delivery and dropped the parcel off at the local drop off point early in the morning. To my surprise I am now being told the parcel is next day next working day after the driver has collected the parcel. At point of order which was a early Thursday morning, The website showed Friday Delivery! Companies like these are untrustworthy and not transparent and give decent couriers companies a DPD a bad name.”

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Posted 5 years ago

“First time using and did not get the text I paid for informing me that my parcel had been delivered”

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Posted 6 years ago

“Bad company charlie the online rep is unhelpful and a liar, said she had arranged for my parcel to be delivered today been waiting in no sign of my delivery so decided to phone parcelforce direct, they said they have received no contact from interparcel about my parcel completely unprofessional don't use these amauters”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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