Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.74

4.7 Rating 1,012 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 1,012 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 20th September 2025

Alexa

Isle Blue 5 star review on 12th August 2025

Brittany

Isle Blue 5 star review on 2nd August 2025

Jose H

James

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such an amazing experience! The staff was incredible and the views and villa were to die for. Thank you for such a memorable birthday celebration for my mothers 80th birthday”

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Posted 3 years ago

“Isle Blue was a great company to deal with. Their website was easy to navigate and I loved having an online concierge to assist with setting up our vacation. I would book through them again ina heartbeat.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent service and organization, ver accomodative, communicative, and helpful. One note, the driver had an incorrect address on the drive in which caused some confusion for some time and a lot of searching. The return driver came 30 mins early for airport pickup and initially did not want to wait until we showed the email confirmation.”

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Posted 3 years ago

“Excellent customer service from Lisa and she was diligent in attempting to help us with any needs. We really appreciate the high-quality service and friendliness of all employees at Isle Blue and the Alagana House Villa.”

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Posted 3 years ago

“Excellent location, well maintained. But it has a fair amount of wear and tear. Lots of chipped tiles, floors, countertops and appliances. Pictures on the website show the place when it was almost new.”

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Posted 3 years ago

“Me and my husband and daughters were welcomed by a wonderful staff at Villa Cassis, the Villa is very spacious, and designed exceptionally well with a large open concept, as well as the three bed and baths being very private.”

Isle Blue 5 star review on 3rd October 2022

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Posted 3 years ago

“My husband‘s 50th celebration and friends getaway was absolutely phenomenal. The chef and the staff were amazing. The only problem that existed for us was the fact that I did not feel as informed about having an experience like this as I should’ve been. For example when I reached out about example menus I was told that the chef would sit down and plan the week out with us. It did not happen quite that way we were informed of meal ideas each day. We also were not aware how extensive the Butler service was so it took us off guard and felt a little controlling at first but we quickly adjusted and appreciated the outstanding care that was shown to us. I think moving forward you should consider having more conversations with your gas before they arrive versus just emails and allow your guest to speak with either Butler or the chef to make sure that everything comes together and the trip is well planned from the perspective of your guests.”

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Posted 3 years ago

“I did not coordinate the trip with Isle Blue”

Isle Blue 5 star review on 27th September 2022

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Posted 3 years ago

“The villa was all we hoped it would be. Lorenzo, Jennifer and other staffers took excellent care with food and housekeeping And Daniella was masterful, particularly during a medical crisis that was managed beautifully. Well done to all!”

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Posted 3 years ago

“Isle Blue’s customer service is first class. Knowledgeable, friendly and efficient staff made our vacation planning nice and easy.”

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Posted 3 years ago

“Isle Blue has access to a wonderful collection of amazing villas. Our villa on Sapadillo Bay in Turks & Caicos was lovely and we felt very safe there, even during Hurricane Fiona! Our Isle Blue concierge, Stephanie, was tremendously helpful both before the trip as well as assisting us with coordinating changes due to hurricane-related delays.”

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Posted 3 years ago

“A little bit of a disappointment when we wanted to connect with a concierge prior to 30 days before our trip. We were told no one was available because they were quite busy. I relied on someone else to book restaurant reservations, cooking class and two day trips.”

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Posted 3 years ago

“The concierge(s) we’re very helpful and responsive, the property and staff were perfect! The chef was excellent and the house and grounds beautiful.”

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Posted 3 years ago

“Would recommend and already have to everyone! It was our best trip yet!”

Isle Blue 5 star review on 18th September 2022

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Posted 3 years ago

“Great communication and customer service.”

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Posted 3 years ago

“We booked the airport fast track service through Isle Blue. We were never met with a representative after our flight, and no contact from anyone on their end was ever made.”

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Posted 3 years ago

“We had a great experience working with Isle Blue for our villa vacation. Emails were responded to promptly and everything was handled very well.”

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Posted 3 years ago

“Everything was great”

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Posted 3 years ago

“We stayed at the Alagana House and it was a great experience. Everything as advertised. Having the owners near was an added bonus. Good experience with Isle Blue as well.”

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Posted 3 years ago

Isle Blue is rated 4.7 based on 1,012 reviews