Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.74

4.7 Rating 1,168 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 1,168 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 25th July 2026

Humont (

652

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This vacation home was very nice for our honeymoon. The air didn’t work On arrival as well as dryer so service men were in and out the first 48hrs of our honey moon. We was suppose to get a 2 day refund and never received it. The only reason I’m giving it a 2 stars because they have not settle on what they agreed to do.”

Helpful Report

Posted 4 years ago

Good day TaQuita, Thank you for your comments. We were unaware of your situation and refund offer by the property manager. We will be happy to look into it and get back to you promptly. Our apologies for any inconvenience.

Posted 4 years ago

“All of the contacts we had with Isle Blue were fantastic. They were so helpful in getting the property booked and dealing with a few logistical issues. We had a fabulous experience at the property. We had our daughters wedding at the villa and everything was perfect. Isle Blue was very good at following up to ensure all the little details were taken care of before we left for our trip. Communication regarding payment, deposits, etc... was very clear and timely.”

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Posted 5 years ago

“The concierge wasn’t very responsive to some of our questions. Overall I’d rather book through VRBO because the service left a lot to be desired.”

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Posted 5 years ago

Good day Katie, Thank you for your review. I looked into your account. While our concierge readily replied to your emails promptly and set up your arrival logistics and coordinated your chef services promptly, we do see there was a delayed communication when you asked about a cancellation and postponement. There is an inherent delay in these communications since we need to await a response from the property owner or manager. Unfortunately it can take some time to get a reply from the property. We do apologize for that but the cancellation and postponement policy is set by the property itself. It is not our policy so we must defer to the owner representative. We wish you the best in your future travels.

Posted 5 years ago

“As always superb service from Isle Blue, all we had to do was land and everything was taken care of for us, will be booking again! Thank you”

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Posted 5 years ago

Thank you Jane for the kind review. We look forward to welcoming you back to paradise. All our best to you and your family.

Posted 5 years ago

“Would ask questions and would take weeks to get response or no response at all. Terrible customer service.”

Helpful Report

Posted 5 years ago

Good day Ryan, Thank you for your review. I looked into your account. While our concierge readily replied to your emails and set up your arrival logistics and coordinated your chef services promptly, we do see there was a delayed communication when you asked about a cancellation and postponement. There is an inherent delay in these communications since we need to await a response from the property owner or manager. Unfortunately it can take some time to get a reply from the property. We do apologize for that but the cancellation and postponement policy is set by the property itself. It is not our policy so we must defer to the owner representative. We wish you the best in your future travels.

Posted 5 years ago

“Rob was extremely helpful and always quick to get back to us with any needed info.”

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Posted 5 years ago

“We had a wonderful time renting Albacore on the French side of St. Martin! We could not have asked for a better place to stay. Great pool, great view and easy access to the entire island. We will be back soon!”

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Posted 5 years ago

“The most amazing service”

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Posted 5 years ago

“The booking was easy and the agent most helpful. The Villa was perfect fir our needs but in one bedroom the air con unit needs to be renewed : it is very very loud and smelly. Denise, our maid was lovely and very good .”

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Posted 5 years ago

“Great staff, very comfortable apt”

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Posted 5 years ago

“Isle Blue made our vacation a fantastic experience. Ahead of our trip they helped us with needed information, booking our rental car, and providing great recommendations. While we were at the villa and needed help with a couple of things, the local representatives were immediately available.”

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Posted 5 years ago

“I would highly recommend Isle Blue to anyone who is looking for a true luxury experience. My reservation specialist, Rob was very helpful from the beginning to the end. Once we got to our destination our concierge was first class. He helped booked our adventures on the island, dinners, and massages at the villa.”

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Posted 5 years ago

“The home we rented for the week was indescribable!!!! We were more than cared for as far as what we might need during our stay and felt pampered every day. The people at this village were beyond helpful and kind! Best vacation we’ve experienced yet!!!!”

Isle Blue 5 star review on 13th September 2021

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Posted 5 years ago

“Responses were quick and fulfilled all questions and concerns. I was a bit overwhelmed with the planning at first but everything flowed very smoothly once arrived. I felt well taken care of!”

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Posted 5 years ago

“A beautiful home with a million dollar view. You won’t be disappointed. Can’t wait to go back!!”

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Posted 5 years ago

“Excellent villa honestly with a million dollar view. The only thing I regret is not staying longer. The staff was amazing and the chefs meals were delicious.”

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Posted 5 years ago

“Amazing! Absolutely amazing! Glad I was able to get to Turks and Caicos before the vaccine mandate!”

Isle Blue 5 star review on 8th September 2021

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Posted 5 years ago

“This was an amazing trip and home! I came in from Northern California where the Dixie fire has been raging, I lost my home to this fire and considered canceling my trip, so glad I didn’t it was just what I needed to recharge my soul.”

Isle Blue 5 star review on 2nd September 2021

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Posted 5 years ago

“Excellent support and service, and the house we rented was even better in person than in the photos.”

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Posted 5 years ago

“What an amazing and easy process for us to reserve and go through to have such an amazing vacation! I would advise all my friends/ family to go through Isle Blue”

Isle Blue 5 star review on 31st August 2021

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Posted 5 years ago

Isle Blue is rated 4.7 based on 1,168 reviews