Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.74

4.7 Rating 1,013 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 1,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 20th September 2025

Alexa

Isle Blue 5 star review on 12th August 2025

Brittany

Isle Blue 5 star review on 2nd August 2025

Jose H

James

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the A+ service provided by the concierge the entire trip. Normally I plan most of our family vacations by myself, but am spoiled now by the service provided by Isle Blue. A few days prior to our scheduled departure, the villa we had booked had AC issues, but Isle Blue proposed an upgraded villa that exceeded our expectations. Thanks Isle Blue!”

Helpful Report

Posted 3 years ago

Hi James, Thank you for your kind comments. Once again, we are sorry that your original villa that you booked experienced an issue prior to your arrival but we are delighted that the upgraded villa La Salamandre met your expectations. It is a wonderful waterfront villa. We hope to welcome you back in the future. With warm regards, Your friends at Isle Blue

Posted 3 years ago

“Isle of Blue was very responsive. We enjoyed our stay in Turks & Caicos. It would have been nice to have a printed guidebook at the Villa with more local recommendations. With so many emails and apps to travel these days, having printed instructions for things like sound systems and printed recommendations for local restaurants, suggested local activities, grocery and taxi services would have been helpful. Also having a property manager or house keeper check in at the Villa occasionally and to clean up around pool/wash towels during our stay would have been nice. We’ve had this at other island villas without extra charge.”

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Posted 3 years ago

“World-class from pick-up to drop-off”

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Posted 3 years ago

“First time using Isle Blue and the experience was seamless.”

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Posted 3 years ago

“Be Beach 3 Villa was gorgeous - beautiful design, quality linens and bath products, great location, amazing amenities (paddleboards/kayaks/snorkel gear/gym equipment) and smart layout. We were 2 families each with three kids - the kids squished in the 2 bedroom cottage (cots provided) - and the adults enjoyed the rooms in the main house. We loved and barely left the huge covered space with fireplace and big sofa, the great outdoor dining and games table and the stunning bed loungers and outdoor shower. Best of all was our in-house butler - Sonam - who prepared a delicious breakfast and took care of every need and beyond. I never would have thought we needed an extra set of hands but he truly made our stay decadent and care-free. We would definitely come back!”

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Posted 3 years ago

“Speedy replies and easy to work with. Would be happy to work with this company again in the future.”

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Posted 3 years ago

“Serenity on the beach was just perfect.”

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Posted 3 years ago

“We tried to book a villa on a Saturday. No response until Monday. I called about mosquitoes that can be an issue on the island. I have a health concern and a sanctimonious woman there said maybe you should go to the mountains. I asked about mosquitoes at the particular villa area telling her I read there are some areas worse than others. She said don’t go to those areas and had no knowledge around the Villa. Next I went to book my airfare which they suggest you do not do until they confirm and found out it was sold out. Within an hour of finding out that they finally confirmed my villa, I asked them to cancel it. It took them three days to cancel my villa and they charged me 2.5% of my entire stay plus another $90 . Had this vacation worked out it might’ve been nice, but the reservation department was the reason we could not go and they charged us anyway. Avoid them, avoid them as much as you can because if something goes wrong for you and it’s their fault they will keep their money and wash their hands of you. There is no option for how fast they reply that includes over two days so I will head over a week because it was not 12 hours ever. They seem to have no control over their inventory but they will make you sign terms that make it your fault if somethings not available. If you’re a last-minute trip go elsewhere. They keep your money what is zero communication and zero Responsibility, and certainly lack empathy for their hyping guest. Two. 5% make sure they get paid whether you go or not. Even when it’s their fault you don’t go. No one can flap their arms to get to the Villa and I find their policies both suspect and unfair.”

Helpful Report

Posted 3 years ago

We will be delighted to reply to these comments. The claims made by the individual are highly misrepresentative and confounding. After confirming the reservation with the property (some property managers are off on Sundays), the reviewer then presented a mandate that she can only eat outdoors due to a "medical condition" (despite living in Chicago) and was concerned about mosquitos. We then promptly and rapidly advised that mosquitos are not a particular concern with this villa since the property has a beachfront location and it would be safe to proceed. Reviewer then demanded a cancellation. We notified her that we would be happy to waive the $250 cancellation fee that is standard with confirmed bookings but we would not be able to refund the 2.5% booking fee on the credit card payment since these are 3rd party banking costs and it was clearly noted upon booking. The banks do not refund transaction costs after payment has been confirmed. Cancellation was processed within 24 hours of her notice. We will withhold comment on the disappointing tone and frequency of communications from the client. We wish her the very best in her future travel plans.

Posted 3 years ago

“Fantastic service in booking and upto arrival, getting the deposit refund a little less professional”

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Posted 3 years ago

“Isle Blue made our vacation a dream come true!”

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Posted 3 years ago

“This was our first time using Isle Blue, it was a great experience from the beginning to the end. We have already advertised to multiple people about Isle Blue and look for many of them to book with you soon.”

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Posted 3 years ago

“Isle Blue was so helpful in planning our trip as well as being available to us while we were there. We used them for arranging all of our services before the trip, and their recommendations were spot on.”

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Posted 3 years ago

“The house was wonderful, well stocked, spacious, comfortable. We loved the pool & other outdoor seating areas. We spent wonderful time on the lovely private beach. The chef, meals to go & other things that were recommended to us all were great.”

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Posted 3 years ago

“Paradise! Well equipped and appointed. Fabulous staff who could help us with anything we needed. We only left the property a couple of times because it was so private and tranquil. We literally had our own private beach. Cannot wait to go back!!!”

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Posted 3 years ago

“Great vacation. Isle Blue made it easy to secure a beautiful villa and provide wonderful vendors. Highly recommend Casa Barana in Turks and Caicos!”

Isle Blue 5 star review on 11th April 2022

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Posted 3 years ago

“Concierge and team were great to work with!”

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Posted 3 years ago

“Mary Patti and Rob are great to work with. This was our second villa rented with Isle Blue and everything went very smoothly and stress-free. So much so we already booked for 2023!”

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Posted 3 years ago

“Loved our Mumbai villa! Beautiful view! Giovanni, our guest relations specialist , was fabulous. Rayma , our housekeeper, was very nice and did a great job cleaning up after us. A special lady!!”

Isle Blue 5 star review on 7th April 2022

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Posted 3 years ago

“Villa Cristina in Cabo’s San Lucas was beyond my expectations! Isle Blue concierge was very thorough is the entire process from booking to the day before arrival and setting up prestocking and COVID. The Villa it’s self made it hard to leave the outdoor space very picturesque you see the ocean, hear the rustling of the palm trees and hear and see the exotic birds. I can’t wait for the next trip 😁”

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Posted 3 years ago

“immaculate!”

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Posted 3 years ago

Isle Blue is rated 4.7 based on 1,013 reviews