Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.74

4.7 Rating 1,106 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 1,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 25th May 2026

Arthur

Isle Blue 5 star review on 12th March 2026

Tim

Isle Blue 5 star review on 10th March 2026

Felicia

Isle Blue 5 star review on 8th March 2026

James

Daniel

629

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We tried to book a villa on a Saturday. No response until Monday. I called about mosquitoes that can be an issue on the island. I have a health concern and a sanctimonious woman there said maybe you should go to the mountains. I asked about mosquitoes at the particular villa area telling her I read there are some areas worse than others. She said don’t go to those areas and had no knowledge around the Villa. Next I went to book my airfare which they suggest you do not do until they confirm and found out it was sold out. Within an hour of finding out that they finally confirmed my villa, I asked them to cancel it. It took them three days to cancel my villa and they charged me 2.5% of my entire stay plus another $90 . Had this vacation worked out it might’ve been nice, but the reservation department was the reason we could not go and they charged us anyway. Avoid them, avoid them as much as you can because if something goes wrong for you and it’s their fault they will keep their money and wash their hands of you. There is no option for how fast they reply that includes over two days so I will head over a week because it was not 12 hours ever. They seem to have no control over their inventory but they will make you sign terms that make it your fault if somethings not available. If you’re a last-minute trip go elsewhere. They keep your money what is zero communication and zero Responsibility, and certainly lack empathy for their hyping guest. Two. 5% make sure they get paid whether you go or not. Even when it’s their fault you don’t go. No one can flap their arms to get to the Villa and I find their policies both suspect and unfair.”

Helpful Report

Posted 4 years ago

We will be delighted to reply to these comments. The claims made by the individual are highly misrepresentative and confounding. After confirming the reservation with the property (some property managers are off on Sundays), the reviewer then presented a mandate that she can only eat outdoors due to a "medical condition" (despite living in Chicago) and was concerned about mosquitos. We then promptly and rapidly advised that mosquitos are not a particular concern with this villa since the property has a beachfront location and it would be safe to proceed. Reviewer then demanded a cancellation. We notified her that we would be happy to waive the $250 cancellation fee that is standard with confirmed bookings but we would not be able to refund the 2.5% booking fee on the credit card payment since these are 3rd party banking costs and it was clearly noted upon booking. The banks do not refund transaction costs after payment has been confirmed. Cancellation was processed within 24 hours of her notice. We will withhold comment on the disappointing tone and frequency of communications from the client. We wish her the very best in her future travel plans.

Posted 4 years ago

“Fantastic service in booking and upto arrival, getting the deposit refund a little less professional”

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Posted 4 years ago

“Isle Blue made our vacation a dream come true!”

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Posted 4 years ago

“This was our first time using Isle Blue, it was a great experience from the beginning to the end. We have already advertised to multiple people about Isle Blue and look for many of them to book with you soon.”

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Posted 4 years ago

“Isle Blue was so helpful in planning our trip as well as being available to us while we were there. We used them for arranging all of our services before the trip, and their recommendations were spot on.”

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Posted 4 years ago

“The house was wonderful, well stocked, spacious, comfortable. We loved the pool & other outdoor seating areas. We spent wonderful time on the lovely private beach. The chef, meals to go & other things that were recommended to us all were great.”

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Posted 4 years ago

“Paradise! Well equipped and appointed. Fabulous staff who could help us with anything we needed. We only left the property a couple of times because it was so private and tranquil. We literally had our own private beach. Cannot wait to go back!!!”

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Posted 4 years ago

“Great vacation. Isle Blue made it easy to secure a beautiful villa and provide wonderful vendors. Highly recommend Casa Barana in Turks and Caicos!”

Isle Blue 5 star review on 11th April 2022

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Posted 4 years ago

“Concierge and team were great to work with!”

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Posted 4 years ago

“Mary Patti and Rob are great to work with. This was our second villa rented with Isle Blue and everything went very smoothly and stress-free. So much so we already booked for 2023!”

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Posted 4 years ago

“Loved our Mumbai villa! Beautiful view! Giovanni, our guest relations specialist , was fabulous. Rayma , our housekeeper, was very nice and did a great job cleaning up after us. A special lady!!”

Isle Blue 5 star review on 7th April 2022

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Posted 4 years ago

“Villa Cristina in Cabo’s San Lucas was beyond my expectations! Isle Blue concierge was very thorough is the entire process from booking to the day before arrival and setting up prestocking and COVID. The Villa it’s self made it hard to leave the outdoor space very picturesque you see the ocean, hear the rustling of the palm trees and hear and see the exotic birds. I can’t wait for the next trip 😁”

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Posted 4 years ago

“immaculate!”

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Posted 4 years ago

“Agency was very responsive”

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Posted 4 years ago

“Went generally as planned/represented.”

Isle Blue 5 star review on 3rd April 2022

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Posted 4 years ago

“We had a terrific time at Mirabelle Villa on St Martin. Lisa was great with arranging, and, on island, Medhi was excellent at seeing to our needs and Danya the housekeeper was amazing in her work and a great person to be around. We look forward to seeing all of them again!”

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Posted 4 years ago

“Great to deal with. Quick to reply. Very professional company.”

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Posted 4 years ago

“We have used Isle Blue and the Villas are lovely. The Source, the Villa management company, has the most incredible staff and made our vacation perfect!”

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Posted 4 years ago

“They were professional, helpful and responsive. They do need a better car service from the airport as after paying close to $150, we waited almost 40 minutes for our driver, who did not know his way to the villa...which cost us another 30 minutes. I had to direct him. That's not ok”

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Posted 4 years ago

“Very easy to book a vacation with all elements - lodging, car, groceries, activities, etc. Concierge was slow to respond at times.”

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Posted 4 years ago

Isle Blue is rated 4.7 based on 1,106 reviews