iTokri आई.टोकरी Reviews

Name: iTokri आई.टोकरी
Address: A-7, SHRI KRISHNA NAGAR, HAIDERGANJ, DHA, SIKENDER KAMPOO, LASHKAR, GWALIOR, Madhya Pradesh
Rating: 4.65

4.7 Rating 12,640 Reviews

93 %

of reviewers recommend iTokri आई.टोकरी

Company Reviews

Metrics

4.7

Based on 12,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

iTokri आई.टोकरी 5 star review on 19th September 2026

Brianne Carroll

iTokri आई.टोकरी 5 star review on 1st August 2026

Brigitt Von Schulthess

iTokri आई.टोकरी 5 star review on 26th July 2026

Anonymous

iTokri आई.टोकरी 5 star review on 19th July 2026

Kathie McMillan

iTokri आई.टोकरी 5 star review on 4th July 2026

Julie Chandler Chandler

278

Anonymous

Anonymous // 01/01/2019

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“Worst Service ever, I have not received any information about my order that I placed 20 days ao and when i try to reach out to the team at Itokri they don't respond, you guys have taken my money with nothing being delivered till now, and I have requested for a refund to be processed and cancellation of the order but have got no response Pathetic customer service and it looks like you guys only take the money and deliver nothing. I had been stolen of my money and my order is not delivered till now”

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Posted 3 years ago

“Worst customer service ever had....never attempt to purchase again...received the product with lot of efforts from our side asking the itokri customer care...got the product after very much delay... So bad...”

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Posted 3 years ago

“I had made an international order to uk. They said they had dispatched it on the 1-th of august. The tracking details does not show any information through skynett. I have contacted itokri regarding this by sending them emails and asking to update where the item is . They never responded. I’m deeply disappointed as I have paid r/s.4335 includes a high delivery rate. Please do not place any international orders. It won’t reach you and they don’t bother to respond to your emails.”

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Posted 3 years ago

“Nice product and packing is very good 💯”

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Posted 3 years ago

“It’s good product”

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Posted 3 years ago

“Beautiful collection and good customer service :)”

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Posted 3 years ago

“It's good cool cloth but u have not send dupatta only suit length us too high price”

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Posted 3 years ago

“nice hand made products”

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Posted 3 years ago

“Great products. Was slightly disappointed to find that one of the products I ordered wasn't in stock but the refund was quick. Liked the earrings I ordered and appreciate the integrity you guys show in your business.”

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Posted 3 years ago

“Authentic and beautiful collections.”

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Posted 3 years ago

“Timely delivery... Very good quality”

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Posted 3 years ago

“iTokri products are a delight to gift and shop! They are brewing with Indian culture and heritage while embracing modern-day customer requirements. I am living in the USA and I always send my beloved brothers and bhabhis (Brothers and Sisters-in-law) and their children rakhis from iTokri because it symbolized the true essence of Indian handicrafts and arts that could get easily lost if not preserved and celebrated. Thank you for having a website that is a delight to shop, with a user-friendly interface, excellent customer service, and most importantly, your old shipping addresses are saved in your profile - loved that feature. Thank you for making a festival like Raksha Bandhan memorable.”

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Posted 3 years ago

“राखी मेरी यहां से दूसरी खरीदारी है । और मैं इसके प्रोडक्ट्स से बेहद संतुष्ट एवं खुश हूं। जो खरीदे एक बार वो खरीदे बार बार। दोनों ही गिफ्ट भेजे हैं इसलिए फोटो नहीं है। इसके लिए क्षमा ।”

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Posted 3 years ago

“Not good. Expensive”

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Posted 3 years ago

“I liked the sustainable and green efforts your team is making and also you are professionally promoting the Indian traditional art and hand loom. More power to you. Congratulations”

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Posted 3 years ago

“Color was a little dull than the one shown but cloth is very soft and does not leave color. A good buy”

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Posted 3 years ago

“I love all their products and love to be a regular customer now. Would appreciate if u have certain coupons and discounts for regular purchases.”

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Posted 3 years ago

“Excellent customer service . Appreciate willingness to accept return even of washed item .”

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Posted 3 years ago

“Super quality & Good service. Thank u soo much.”

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Posted 3 years ago

“I ordered Rakhis from the website recently and paid extra for DHL delivery within 5-7 days. It has now been two weeks and the order has not been received. I then followed up with i-Tokri via email. They sent me a link to the DHL website with a tracking number. The tracking shows no progress whatsoever in despatching the item. I wrote to I-Tokri again and have not received any response. Instead ironically they sent me an email to ask me to provide a review of the product which laughably is yet to be received and the delivery. Given I paid over Rs 1500 for 5-7 business day delivery I would expect a refund of this additional amount as the delivery timeline is well lapsed. But for that you would need someone at I-Tokri to respond. This is a disgrace as I paid over Rs 3000 for 5 rakhis which is quite frankly an exorbitant amount. However the intention was to support local craftspeople via the website. Given the status of delivery and follow up response one would not order via this website again and this is a loss for artisans who potentially use this website for their products. What a shame!”

Helpful Report

Posted 3 years ago

iTokri आई.टोकरी is rated 4.7 based on 12,640 reviews