“I Tried to place a order with JCP for the Lol Bigger Surprise, while the 40% off sale was going on. Out of stock! The next call to place a order, and Lord Be Hold, back in stock. So I ordered, but wasn't able to get the 40%. ON November 19th. Online sales person, informed me the merchandise was coming from Nevada should be here in a out 6 days. SO I WAITED, called the Tacoma, WA. Store and they said, have not arrived. Call JCP online and see if they can track the package. This went on for 6 days. Finally Store night manager told me JCP will credit my account. Their system is missing some steps.
1. Customer orders at JCP.com
2. Warehouse check to see IF the merchandise is available
3. WHEN merchandise is available and Not before merchandise is available. Charge customer.
4. Send merchandise with tracking #. Send Tracking # to customers
5. Call, Text, or EMail customers when merchandise arrives at store or homes.
I'm very disappointed with the service at Tacoma,Wa. Store Online department.
You lost another loyal customer”
“The worst customer service! I placed one order and then found out from my bank ( not customer service) that they had charged me twice! I phoned customer service to explain my issue and was met with a rude, unhelpful, arrogant team members. Completely unacceptable and leaves me out of pocket. Needless to say have contacted my bank for fraud on this second payment. Save yourself the time and effort dealing with this company and buy elsewhere.”
“I bought haier 11.5 cu.ft. refrigerator which was delivered without packaging and was defected. I wasted my time talking to useless customer service to replace the fridge.”
“JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me to go to the store because they have no idea what happen to the order. I go to the store they have no clue, they called and put us on hold for over 20min. Wasted more than one hour and the only thing they said sorry we will refund the order,you need to pay full price. Zero empathy, zero customer satisfaction. I have spend thousands on this website but after that experience I will be taking my money somewhere else.”
“Don't mind shopping in the store but the online shopping experience is horrible. I placed my order and it was indicated that the order would be in within 14 day at the most - well that never happened. When I called Customer Service they said part of the order was in and they were waiting for the entire order to come in before letting me know. I could have easily picked up the part of the order that came in and waited for the rest. Another time I placed an order and they never let me know the order had come in, after numerous calls they told me that because I had not come in to pick it up my merchandise was placed out on the floor. When JC Penney goes out of business it won't surprise me one bit.”
“The sales members were very helpful. We were looking for specific accessories for our wedding (shoes, neck ties, etc.) and they were helpful finding good colors and styles we liked!”
“JCPenney Online is SHADY!! Made online purchase for 6 items and paid “TOTAL” amount with debit card. Received authorization &confirmation via email of not and that item may ship separately. However no where in the fine print did they say that they charge separately. MY DEBIT CARD WAS CHARGED SIX TIMES OVER A WEEK!!!!!!!!!!”
“I am absolutely appalled with the bad customer service I just received. I just wanted to place an order. Your reps were blaming my pay pal and vice versa. I waited on the phone for 45 minutes for you to hang up on me!!! I am very disappointed as I really wanted the items I ordered in the first place. Long story short, my order was cancelled and I tried to resubmit and was unable to do so because it said it was pending. Pending?! You could not even find what was wrong with my order and why it was showing it was processing. Not to mention my rewards points that were on this "cancelled order" are gone and I can't use them to place another order even if I wanted to! Had the nerve to tell me "there isn't we can do for you" That is not great customer service! This is ridiculous and it's been an over all crappy experience. I expected more from you JCPenney!!! If there was half a star I would definitely give you one of those!! I hope you find a way to make this bad experience right.”
“JC Penny Photo Studio did a wonderful Job. The Photographer, Amy did an outstanding job commemorating my husband and I 18th Wedding Anniversary. We love our photos.”
“I was trying to order a pair of shoes this fall, on the JCPenney website, using a really good discount code. It wouldn't apply properly so I contacted them via the online chat. They had a customer service agent call me, and place my order over the phone with discount and extra free shipping (my order would not have otherwise qualified). It was just a really great experience, all for a highly discounted item. Though I have not been a huge department store shopper the last few years, it made me definitely want to check them out and do more business with them.”
“They sent the wrong items. And then to return these wrong items took me over an hour on the phone to get a simple return shipping label. Most retailers I could have accomplished that in a few clicks on their website but JCPenney has no online returns processing, no online customer service chat... not even an email address. Only a snail mail address and an understaffed telephone number. Dinosaur company that deserves to die. I will buy elsewhere in the future.”
