“I ordered a sweater online, and a package arrived in a timely manner. However, it was not the sweater I ordered. My husband returned it to the store to get a refund. They would not refund the shipping cost (close to $10). I understand the company not refunding the shipping cost if an item is returned due to a customer's error or change of mind, but this was completely the company's error!”
“I’m extremely unhappy with the company’s rebates, which are not rebates at all. I am receiving gift cards for the store. So ~ I’m not getting my money back. JCPenney is keeping it as I have to use the gift card at the store.”
“Well i ordered several items for my wife for Christmas. One item I was notified after i ordered was on back order however I would still get it by christmas. Meanwhile I still keep seeing ads pop up for the boots so i write to jcp and ask whats going on and before i even get a response i get a notification in my email saying my item that was on backorder has been refunded. What? Why? I write asking why and the response i get was that the boots were in high demand so i was refunded. Well that's not an acceptable answer! I ordered and paid for it i should be getting my high demand item. Meanwhile i keep seeing the ads pop up on my phone for these boots so i order again online and same day of the notification i am able to order another pair for a higher price with options to ship or pick up over an hr drive from my house. I opt to pick up so that there is no excuse for jcp to screw me over again. It's bs that you treated a customer like this to begin with! Not only am i out the difference in price from your greedy tactics i will be out 2 hours of driving and a lot of headache. Very disappointed and dissatisfied! I will be telling everyone about this. No wonder you guys are on the verge of going out of business. Doesn't suprise me the way you treat your customers over few dollars!”
“Wanted to order a shade. No one at counter. No one could help. Keep saying Micheal is in charge & he comes in at 12 but he is always early. Waited 10 min more they said he is on his way 10 more min. Now 1 hr 1/2 later 12:30 pm No Micheal. We left will not go back.”
“I ordered 2 jackets online that was on sale. The order went through and everything seemed ok. This was done on November 30th. I received an email on December 5th I received and email stating items cancelled due to payment issues, but yet still my account has been charged. I tried calling costumer service which I have been on the holding for 4 hours after transferring the calls around in a circle they no one helped me. I am waiting to see if my money will be refunded tomorrow since I call the credit card ppl and they said it's still pending and they are showing no issues why the card was declined. I try to get Jcpenney to resend the order and for the same price since they cancelled without my permission and it was for my Christmas gifts, but now they are telling me that the items are unavailable”
“I placed an order online with JC Penny for a christmas gift donation which is needed by Dec 4th pickup. I used the in store pick up option to ensure I would have gifts in time, as delivery was between the 3rd thru the 6th. When placing the order on Black Friday the only option was same day pick up, I called to confirm if I could pick it up a different day as I knew this was the worst day to go to the Roosevelt Field Mall & was told I had to pick up that day. My coworker went to pick up the items ordered at 8:45am around 7:30pm, & was advised that the order was not worked on yet. She waited for 2hrs and only received half our order, the other half they no longer had in stock. She asked if they could have the missing items shipped to us by the 4th, they said they could ship them but would take at least a week which we did not have. They were un-willing to help rectify the issue. When asked why the order wasnt put together earlier when items were available, they didnt know how to respond and stated they pull inventory from the floor. If this is the case then why offer a service you will not fufill. After all this my coworker asked for a receipt confirming what we received & what we would be refunded for, the associate with an attitude printed the receipt slammed it down on the counter and said "your done here" and walked away to the stock room before she could say anything.”
“BEWARE!! My package was shipped to the wrong address. JC Penny's website had a glitch and reverted my account back to a VERY old address which doesn't allow to be deleted because it was the address used when the account was opened (10 years ago!). JC Penny wants me to go file a police report otherwise they don't do anything. So I have to leave work early to go file a police report otherwise I'm out $159 and no merchandise! I have been a loyal customer for soooo many years without any complaints or problems and this is the thanks I get! I will NEVER shop here again!”
“II used to love JcPenny until I encounter their customer service people. The supervisor name Lavida was a total disrespectful and unhelpful person along with her fellow rude colleagues. I will never purchase anything from them anymore. You lost my business just like you lost many other peoples’ due to BAD customer service.”
“I ordered vertical blinds for my patio door wall in early October 2019. I was told that they would be delivered to my house in a few weeks and that they would handle the installation. The blinds were delivered and I spoke with my salesperson and requested an installer. It’s been over a month and I haven’t heard from an installer! My salesperson says she has put in my request for installation, yet no I’ve calls. I’ve tried to reach a manager and they haven’t returned my calls.”
“Terrible service, speed used broken toys to me. Then won't refund the money. It's all over their Facebook page. Go to their page and click on the posts button then click on the see visitors post button.”
“I purchased a pair of women Nike shoes in the store website. I when to pick them up from the store. I open the box in front of the JCPENNEY employee and they were use, dirty and full of stains and small hair inside the shoes. SUPER GROSS!!! I will never buy again from JCPENNEY !!! And the store say is not their fault.”
“I booked a hair appointment,last minute today online. I had the appointment scheduled for almost two hours before someone called me and told me that there was no way anyone could do my hair at 6:00 Due to having to go pick up her baby from daycare.So I opted for just a haircut and she said, well I have a 5:30 haircut and then I have to take a lunch and no one else here can do your hair. Everyone is booked. Even when it shows that there appointments available online! She offered only to give me another day. I will be 50 tomorrow and wanted to surprise everyone with new hair.I would have booked it sooner but only had this opportunity due to a very tight budget and not getting out of court until 3:30.”
“My problem with JC penny.
The company closed the location in my area. Now we are forced to shop online with them or, ship to a store 1-2 hrs away Tried to purchase a pair of boots from them which cost $33 but, wth shipping and tax the total came to $46. I have paid for shipping before i have also tried the spend $99 for free shipping, which never equals out at $99 its always $100+ I think it is atrocious and unappreciative to charge loyal customers in neighborhoods where they have closed stores that amount of money for shipping. I spent days looking for items needed only to be disappointed with the shipping cost $10 extra to shop with them. My last time shopping their on their site, well waisting my time on their site.
I have supported jcpenny for 40+ years was sorry to see them leave my neighborhood. maybe its time to give amazon a chance”
“Delta Skymiles was running a bonus promotion with JCPenny so I decided to try placing an online order with them. These clowns cancelled my order a day after it was placed and when I called to inquire why they had done this, the representative said she had no idea as to why it was cancelled. What a waist of time... shop somewhere else it's not worth the trouble.”
“Love JC Penney online ordering. Great sale prices and delivers right to my house and, if necessary, I can return to a local store at no charge. This time, I ordered lamps at a really great price but when they arrived they were missing the harps and finials. Emailed back and forth with customer service asking first to have them just send the parts to me (no, you'll have to return and reorder) then asking them to just reimburse me and let me buy my own (no against company policy). So I gave up and bought them on my own because I hate the hassle of return/reorder. THEN, I get an email from furnituresupport@jcpenney.com apologizing for the error and telling me to watch my mailbox for a $25 gift certificate. GREAT CUSTOMER SERVICE. So, I'm happy to report I will remain a JC Penney customer.”
“The real test of a company is how it resolves problems. JC Penney's sent a worker to put up shades. Worker said he did not have all the parts and left early on a Friday. We found parts under the bed. Because he failed to put them up, we were put at the end of the line and had to wait all over again. When our second set of blinds arrived, they were missing parts. We had to wait for parts to come in and then had to wait at the end of the line all over again. JCP's management does not feel this is unfair. And, they are unapologetic about letting you know this. So, both sets of blinds were to be up in the spring, and it is mid,-July. We are at the end of the line waiting. I am astounded that its management thinks this is makes sense. Moreover, JCP has not only lost us as customers. Indeed, it has lost all the positive advertisement that we could have given it. Surely, it would be a better business model to hire someone to take care of customers like me? Every customer it does not gain because of me is lost revenue?”
“I've been a customer of JCPenney for YEARS. Their shipping policy has changed all of that for me. Under THEIR direction, my package was sent over from UPS to our local USPS delivery. And, surprise surprise, it never arrived. I called JCP for help. Guess what - I, THE CUSTOMER, is now responsible for the time/effort to locate this package. Call to UPS to find out the transfer of package information ("per seller's request...") so another call had to be made to USPS (total wait time until the next available represenative - 36 MINUTES))
If you ever wonder why JCP is falling in the ratings/sales, this is ONE place you can start. Shipping. I can only assume you were trying to save some money on shipping costs. Well, guess what? In the long run, you've lost future business. This is ridiculous.
NEVER AGAIN.
P.S. Last order took almost two WEEKS to get here. Should've learned from that one.”
“I’m a loyal customer. I’m usually in Penny’s at least once a week in women’s wear. I must say, for the last year maybe more any time I come, she makes her way to greet me and I can tell her what I need & where I’m going. She starts grabbing things that I would like!! She needs to be recognized for her great customer service her name is kassidy. She’s so sweet with impeccable customer service. Ok also the store is very beautiful, I must say I love to give a review about customer service and I can give a lot of girls zero stars mostly bc every time I come in there is no one at the register and if there is the chitchatting & not helping anyone. So it is truly nice when you find A-1 customer service “kassidy” to be review”
“No wonder you losers are basically going out of business. You closed my account due to inactivity without informing me first and I was literally about to go to the local store this evening and buy some bras using my card. Got an e-mail from Credit Karma telling me it was closed a couple hours ago. I called customer service and got some foreign a**hole who was reading a script off a card. I sent a message to a chat agent and their response was basically "we don't legally have to". I am not saying that it wasn't in the fine print, I'm saying it's poor business practice to do so. You have someone that actually wants to come to your garbage store and you close their account.”
