Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,753 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a ring to find it had a fault recived another which is find yet I had to pay for postage don't see why I have to pay when the ring came with a fault”

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Posted 10 years ago

“Sorry still not received.”

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Posted 10 years ago

“Sorry still not received.”

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Posted 10 years ago

“Sorry still not received.”

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Posted 10 years ago

“Sorry still not received.”

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Posted 10 years ago

“Sorry still not received.”

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Posted 10 years ago

“I have ordered from you over the years and until my last 2 orders have always been very pleased. However, I ordered from you in September and dispute saying in stock and taking full payment, one of the charms was not and took a week to arrive. My last recent order took over a week to arrive and had no free tool. I introduced my friend and she received her order the next day!!! From my last 2 orders I don't think I will use again for a while to give you time to improve your service. Very disappointed!!!!”

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Posted 10 years ago

“I did not receive the free charm tool. I tried phoning but gave up after 15 mins on hold. I have emailed twice and am still awaiting an answer from Amy.”

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Posted 10 years ago

“i was,nt happy with the fact i bought 5 pandora charms, for my 5 daughters for xmas, but didn,t get the proper boxes, instead i got flat pack boxes,, which don,t look very nice.”

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Posted 10 years ago

“got my order wrong then took about 30 mins to get through on the phone to sort it out. I do like the range of nominations you have got .”

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Posted 10 years ago

“I have just received a bracelet that I had ordered some body for a Christmas present and all delivery was quick and perfect, the bracelet arrived with the clasp upside down and back to front. I have offered them the change to correctthese doscrepencies so my next review will depend on the ssmoothness of them core tin this mistake.”

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Posted 10 years ago

“I ordered 2 nomination charms & told Joshua James they were 2 seperate gifts so I could I have 2 gift boxes. I received the charms quickly but was very disappointed to find the charms attached to each other & only 1 gift box!”

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Posted 10 years ago

“Thomas Sabo item arrived damaged but could not be bothered with the hassle of returning it! Not had good customer service so was not confident to return.”

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Posted 10 years ago

“I ordered a ring from Joshua James which sadly I had to return after a few months because the stones fell out. They replaced the ring and within a few months the same thing happened. I returned the second ring and did not hear anything back. After a couple of weeks I chased the return, to be told they were behind with returns and would get to it as soon as possible. I chased again some days later having not heard anything again only on this occasion to be told they had never received the return after all. Very suspicious - so now I have no ring and no money! I would not order from here again as I found the quality of the ring to be very poor and their service to be questionable at best.”

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Posted 10 years ago

“Far too slow refunding”

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Posted 10 years ago

“I Ordered a charm for a friends birthday. I received it within 2days which is great. Only to find they sent the wrong item. It clearly said horseshoe on my receip. But was a different charm. Sent it back the next day with first class. They had it on the 10/10/14 and I'm still waiting for it. They need to pay more attention to what they doing. I would not use this campany again.”

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Posted 10 years ago

“Order 435087 has still not been received 17 days after ordering! I received an e-mail to say that the charm element of the order was out of stock but that it would only take 10 days to reorder. Now I am in the situation where I leave Uk for 2 months on Sunday and this was a Christmas gift which if and when it arrives it will then have to be forwarded on to me in Berlin and then I will have to post it back to the person it was intended for! Very disappointing.”

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Posted 10 years ago

“Chose to buy from this site as it gave free next day delivery, and item was for a present 2 days after ordering. Delivery arrived with only the Nomination Packaging inside. Phoned up, girl apologised and said she would get it sorted but that delivery would be 2 days later. Friend had to wait for her present. Not good.”

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Posted 10 years ago

“The reason for my low score is that not untill I had placed my order did I realise that there was no option for me to leave a message for the recipient of my gift. The person was oblivious to who had sent it to her until by chance she noticed my mobile number and put two and two together. For this reason I would not use this company again.”

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Posted 10 years ago

“I Purchased a charm and bracelet for a birthday gift and it just arrived in a standard envelop, there was an hole in the envelop hence no bracelet. why not use jiffy bags or bubble wrap it cost me more to use my pay as you go mobile to let you know than my reward points I have been saving and used to my this gift”

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Posted 10 years ago

Joshua James is rated 4.7 based on 21,753 reviews