Just Junk Reviews

Name: Just Junk
Rating: 4.76

4.8 Rating 3,522 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,522 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

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“We had a very old and heavy TV and tv stand. Wayne and Vince removed very quickly. Very pleasant and fast service. Thanks so much. Recommend this service 5 star rating.”

Helpful Report

“We had only a treadmill to be picked up. We moved it ourselves to the front yard so that all the guys had to do was bring it to the truck from the front steps of our house. They charged us $171 for a 5 minute job and stated that all treadmills are that standard price - and yet nowhere on their website does it state this, that I could find. What a complete rip off!”

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“Don't use them if there are any bugs. They also got the address and email wrong not a good company to deal with very unprofessional”

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“I had 4 appliances + a small cabinet/sink removed from my basement ( which my new delivery people could not do). Were on time, were very friendly, clean and courteous. Remove everything within the the 30 minutes. Took my call instantly. Did not charge more than I expected for a job with so many appliances. Thank you and will gladly call you again.”

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“Just Junk should change their name to Some Junk. Poor lazy service.”

Helpful Report

Hi there, and thank you for your feedback, which we'll be passing onto management for further review, but we'd need some more information. If possible, could you email us at customerservice@justjunk.com with the name, phone number and/or Job ID # for your booking?

“Justin and his two co-workers just left, and I'm very happy to be rid of the mess in my home. They were in and out in 20 minutes and saved me and my bad back a ton of misery. Will definitely call for the next round of cleanup!”

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“Dealt with Just Junk this past Saturday 20th Nov, 2021 for the first time and have nothing but good things to say. First contact with Mason during the initial estiate was on time and to the point. He was very efficient and had my quote ready within minutes. Any interactions I had with him or his manage Peter were great and response to a ny calls or questions were responded to immediately. On Saturday as promised Michael, Cole and another young man were on site exactly on time and began working. All three were extremely polite which made dealing with them a joy. Another crew of three and a truck showed up halfway through and the job was completed within two hours. Due to the efficiency and professionalism of the crew, the job was completed within the time quoted and approximately $400.00 to $500.00 below the quoted price. The whole situation of dealing with a tenant who vacated the property without notice, and left a disgusting mess in every room was extremely stressful and upsetting. It was a lot easier to deal with due to the efficiency, teamwork and professionalism of the JustJunk team. I recommend this company to anyone that finds themselves in that situation, and will use them again in a heartbeat. Once again , thanks for everything JustJunk team you are much appreciated Todd”

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“Just Junk was professional and reasonable. Brad and Andrew went above and beyond to provide excellent service. It was more affordable than expected. Definitely would use the service again. Thanks!”

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“Very unprofessional service. Made an initial appointment with instructions and pictures of items to be removed, but they did not bring a large enough truck. I was told they would return the next day as this was their mistake and that there would be no additional charge. We were initially scheduled for a time between 10-1:00, received a call day asking if they could come earlier but we werent ready and asked to stick with the original time - they confirmed they would arrive by 11:00. At 11:45 I was told they would not be there until 2 but Scott could send someone "right away"...At 1:00 I was told they were still more than an hour away and that the person Scott called was almost 2 hours away. Very unprofessional, in fact at some point Scott used a very derogatory term for people with intellectual disabilities....When they finally arrived I needed to step out to the store a I had been waiting for more than 3 hours past my confirmed time. While I was shopping I missed there call and immediately began receiving threatening text messages from the drivers and Scott informing me if I did not contact them in 10 minutes that they would remove my items from their truck. Do not give these people any of your money. Horrible experience”

Helpful Report

Thank you for your feedback. We will be forwarding your comments onto management for further review.

“Fast, friendly, efficient and polite!!!! Loved the service from Darryl and his team. They were able to get everything done in less than 20 minutes! We highly recommend this company and will use them again ourselves.”

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“Just had my junk removed. Wow! That was a relief. The price was fair, the service courteous, efficient and fast. Very pleasant workers to deal with. I highly recommend them.”

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“Polite, masked, friendly and efficient - and punctual. Very pleased with the team and the results. Price was fair too! 50 years of assorted junk - poof! gone for good - will highly recommend your company!”

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“Just Junk guys are quick and very efficient. Arrived on the day, within the 2 hr. window that I booked. Also called ahead to let me know they were on their way. Took away everything that I wanted gone. Great service! Pricing was fair as well. I would recommend this service.”

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“Job just completed, and we were quite impressed. There were 6 movers who came, and they worked together well to complete a difficult move of a large chest freezer and sofa bed from the basement, along with assorted items from the garage. They were very polite, efficient, and positive throughout. The price was reasonable. We would highly recommend this company.”

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“I am moving October 29th and I had three things that I am unable to take with me because they won't fit into the apartment I am moving to. Two young gentleman came just today and were able to take these items for me and donate them to charity for me so someone else can enjoy them. They were so nice and efficient and they did a great job and the price was reasonable as well for the three items I had for them. When you are not able to have a family member assist you because of scheduling issues, Just Junk filled the bill just fine. I appreciated that the price was so reasonable -- under $200.00 as well. I would recommend them to anybody.”

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“I want to thank your team for the excellent job they did.They were polite and very professional! Great job!”

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“Awesome service, unbelievably fast and professional. I would highly recommend!”

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“Aaron and his partner ( sorry I never got his name) were amazing. Very professional and friendly. I would definitely use this company again. 👍🏼”

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“Robin & Chad came this morning to remove our old treadmill. They were both very professional and very friendly. Removal was done with absolutely no problems. We found Just Junk to be very business like and well run. Calls were made to confirm time and address and we were given a 20 minute heads up. We would highly recommend Just Junk to anyone who needs things taken away.”

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“pleasant professional young men. I will surely recommend your company. Thank you”

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Just Junk is rated 4.8 based on 3,522 reviews